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Added 2 mins ago
MS
Scaffold Lead Hand
Matakana Scaffolding Inc
Burnaby, BC
- Full-time
Coordinate closely with the Construction Manager, team members, and other trades
Added 2 mins ago
A
Product Manager (Bangkok-based)
Agoda
Toronto, ON
- Full-time
…are perfectly tailored to our travelers. As our next Product Manager, you will drive product strategy and partner closely with senior leadership cross-functionally to define, build, and…
Added 2 mins ago
ML
Health and Safety Manager
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Bradford, ON
- $96,000 to $141,000 CAD / year
- Full-time
The Health and Safety Manager is accountable for the administration and maintenance of MLF's Health and Safety Management System (HSMS) while working with management to ensure compliance…
Added 2 mins ago
FS
store manager - retail
Free Spirit Botanicals
Victoria, BC
- Full-time
Added 2 mins ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
PCH Builders is seeking an experienced, highly accountable, detail-oriented Construction Manager to lead our on the ground teams build and deliver the construction scope of our projects…
Added 2 mins ago
SD
Merchandiser, Hourly Part Time Evening
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Oshawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 17 mins ago
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- Full-time
Proficiency with industry-standard monitoring and administrative tools, specifically Splunk, SolarWinds, Redwood, Solution Manager, or Secure File Transfer (SFTP) protocols.
Added 17 mins ago
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Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
Added 17 mins ago
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FY27 Intern - Deep Learning Research Internship - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
Added 17 mins ago
C
Accounts Receivable Clerk - Red River Co-op
Co-op
Winnipeg, MB
- Full-time
Red River Co-op is recruiting for the position of Accounts Receivable Clerk at our Head Office, located at 10 Prairie Way in Winnipeg, MB. This position reports to the Credit Manager.
Added 17 mins ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
…strategically and operationally complex business units. The Manager, Food and Beverage BMO Centre, is responsible for shaping long‑term strategy, upholding service standards, driving…
Added 32 mins ago
VG
Executive Director
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…Liaises between Council, Committees and Management (Director and Manager level) to foster positive relations, exchange information, and provide direction to align program…
Added 32 mins ago
Shift Leader
McDonald's
Calgary, AB
…cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you…
Added 32 mins ago
HP
Commercial Account Manager - Networking
Hewlett Packard Enterprise
Calgary, AB
- Full-time
Commercial Account Manager - NetworkingThis role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.
Added 32 mins ago
Shift Leader
McDonald's
Calgary, AB
…cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you…
Added 32 mins ago
Shift Leader
McDonald's
Calgary, AB
…cashier, team member, or customer sales representative as a manager is always helpful and appreciated, what is most important is who you…
Added 1 hour ago
KC
Pharmacy Manager / Licensee
Kenron Compounding Pharmacy
Calgary, AB
- $66 to $70 CAD / hour
- Full-time
What if your next Pharmacy Manager role gave you the autonomy to truly lead your location - not simply maintain it?
Added 1 hour ago
BS
Laundry Attendant
Bridgemans Services
Squamish, BC
- Contract
Reporting to the Operations Manager, responsibilities and essential job functions include, but are not limited to, the following:
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Brandon, MB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
SD
Store Administrator, Hourly Part Time Day
Shoppers Drug Mart
Leduc, AB
- Part-time
Review timesheets against payroll posting and advise the manager of any discrepancies.
Added 1 hour ago
SD
Beauty Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Pickering, ON
- Full-time
Prepares performance appraisals in association with Front Store Manager
Added 1 hour ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
In collaboration with other QA Leads and the Manager, QA Services, define overall quality standards, build test strategies, write detailed test plans, and provide guidance and mentorship to…
Added 1 hour ago
A
Product Manager
ATB
Calgary, AB · Edmonton, AB
- Full-time
We are looking for ATB’s next Product Manager to work within our Money Movement Team.
Added 1 hour ago
W
Senior Project Manager
Worley
Edmonton, AB
- Full-time
We are currently recruiting for a Senior Manager, Project Management. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Edmonton, Alberta.
Added 1 hour ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
Demonstration of successful performance as a Project Manager on one (1) small job or assistant Project Manager or a significant role on medium sized engineering, procurement, fabrication,…

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

Process guest check-ins, check-outs, and room assignments while managing billing and payment transactions. Coordinate with housekeeping and other departments to ensure guest requests and concerns are addressed promptly.

Requirements

Requires a high school diploma or G.E.D. equivalent. Candidates should be professional, capable of standing for extended periods, and able to lift up to 10 pounds.

Skills

Guest Services
Check-in/Check-out
Billing
Telephone Etiquette
Conflict Resolution
Data Entry
Cash Handling
Communication
Teamwork
Problem Solving
Attention To Detail
Multitasking
Customer Satisfaction
Professionalism
Time Management

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Customer Service
Marriott International
Westin
Housekeeping Coordination
Cash Handling
Switchboard
Reporting
Loss Prevention
Professionalism
Communication
Accessibility
Teamwork
Guest Relations

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