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Added 24 mins ago
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Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
In collaboration with other QA Leads and the Manager, QA Services, define overall quality standards, build test strategies, write detailed test plans, and provide guidance and mentorship to…
Added 24 mins ago
UO
Custodial Workload & Training Specialist
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $5,984 to $6,422 CAD / month
- Full-time
The Custodial Workload & Training Specialist reports to the Director, Custodial Services and liaises on a regular basis with Custodial & Team Managers, Facilities Manager, Operations…
Added 24 mins ago
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FY27 Intern - Design Automation & Quality Assurance Engineering Intern - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
The Design Automation & Quality Assurance Engineering team develops the tools, workflows, and methodologies that enable efficient semiconductor design, verification, and IP release…
Added 54 mins ago
NH
UI Technical Artist | Unreal Engine 5
No Hero Digital
Vancouver, BC
- Full-time
…co-development studio, we partner with leading game developers and publishers to create distinctive, high-quality gaming…
Added 1 hour ago
IH
Manager | Clinical Operations
Interior Health Authority
Penticton, BC
- Full-time
The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations…
Added 1 hour ago
IW
Manager, Mortgage Operations
IG Wealth Management
ON · Ontario, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 1 hour ago
IW
Manager, Mortgage Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 1 hour ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Toronto, ON
- Full-time
…opportunity to make a meaningful difference at PwC by identifying and attracting experienced and specialized talent. The Experienced Talent Acquisition Manager translates recruitment…
Added 1 hour ago
PC
Experienced Talent Acquisition Manager
PwC Canada
Calgary, AB
- Full-time
…opportunity to make a meaningful difference at PwC by identifying and attracting experienced and specialized talent. The Experienced Talent Acquisition Manager translates recruitment…
Added 1 hour ago
RE
Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Telecom Manager, the Telecom Technologist installs, manages and/or maintains equipment used to control and monitor systems, equipment, and processes in the utilities…
Added 2 hours ago
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IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
Improve service quality by reducing provisioning delays, access errors, unnecessary manual activity, policy exceptions, and operational risk.
Added 2 hours ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure…
Added 2 hours ago
RE
Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Telecom Manager, the Telecom Technologist installs, manages and/or maintains equipment used to control and monitor systems, equipment, and processes in the utilities…
Added 2 hours ago
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Business Development Manager – RMC Solutions
Giatec
Ottawa, ON
- Full-time
Giatec Scientific Inc. is a global leader in smart concrete testing technologies, bringing real-time data, AI, and IoT solutions to jobsites worldwide. Our core products – SmartRock®,…
Added 2 hours ago
T
PLM Functional Architect – Teamcenter
Techso
Montreal, QC
- Full-time
At Techso, we prioritize project quality and strong relationships over volume. Our core values of enjoyment, trust, efficiency, and quality guide both our work with clients and the way we…
Added 2 hours ago
TH
Appeal Case Manager, Quality Assurance and Continuous Improvement-1
TELUS Health
Toronto, ON
- Full-time
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center…
Added 2 hours ago
ST
Field Operations Leader
Securitas Technology Canada
Port Coquitlam, BC
- $90,000 to $100,000 CAD / year
- Full-time
The Field Operations Leader (Service) plays a critical role in delivering safe, high‑quality, and efficient service delivery for our customers. This role provides hands‑on leadership and…
Added 2 hours ago
J
Intermediate Recruiter - Calgary
Jardeg
Calgary, AB
- Full-time
Based in our Calgary office, reporting to the Talent Acquisition Manager, the Intermediate Recruiter, plays a strategic role in supporting Graham and its affiliated workforce partners by…
Added 2 hours ago
UO
Front Counter Supervisor / Night Audit (Full Time Regular)
University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports directly to the Front Desk Manager and takes direction from the Rooms Manager and Front Office Manager.
Added 2 hours ago
eOne (1064652)
Lionsgate
Toronto, ON
…Accounts Receivable team. Reporting to the Accounts Receivable Manager, this role is responsible for coordinating invoicing activities across television production, licensing, and…
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Registered Dietitian (RD) - Part Time (PT) - Heritage Lodge
Extendicare
Winnipeg, MB · Heritage Lodge Personal Care
- Part-time
To monitor residents at high nutrition risk and those at moderate nutrition risk who are considered by the RD to require ongoing RD monitoring, and to ensure that all other residents (those…
Added 2 hours ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
You'll take ownership of our Power BI reporting and Microsoft Fabric environment, developing dashboards, reports and data models that deliver accurate, accessible and actionable…
Added 3 hours ago
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Area Manager
Avana
Saskatoon, SK
- Full-time
Avana is a growing real estate development and property management company committed to creating safe, vibrant, and inclusive communities where residents feel proud to call home. We build…
Added 3 hours ago
S
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Sanya’k̓ula
Vancouver, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, patient and employee safety are a priority and a responsibility shared…
Added 3 hours ago
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9 month contract | Assistant Manager, Guest Experience | Orchard Park
lululemon
Kelowna, BC
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

Process guest check-ins, check-outs, and room assignments while managing billing and payment transactions. Coordinate with housekeeping and other departments to ensure guest requests and concerns are addressed promptly.

Requirements

Requires a high school diploma or G.E.D. equivalent. Candidates should be professional, capable of standing for extended periods, and able to lift up to 10 pounds.

Skills

Guest Services
Check-in/Check-out
Billing
Telephone Etiquette
Conflict Resolution
Data Entry
Cash Handling
Communication
Teamwork
Problem Solving
Attention To Detail
Multitasking
Customer Satisfaction
Professionalism
Time Management

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Customer Service
Marriott International
Westin
Housekeeping Coordination
Cash Handling
Switchboard
Reporting
Loss Prevention
Professionalism
Communication
Accessibility
Teamwork
Guest Relations

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