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Added 29 mins ago
GL
User Access Management Analyst
goeasy Ltd.
Mississauga, ON
- Full-time
Partner with Service Desk (Tier 1) to resolve escalations and improve first-call resolution.
Added 29 mins ago
QP
Cyber Security, Winter 2027 - Toronto (Co-op/Internship) - 4 Months
QuadReal Property Group
Toronto, ON
- Full-time
Previous experience in an IT related environment, Service/Help Desk, conducting research into IT security issues and products.
Added 29 mins ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and…
Added 59 mins ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Added 59 mins ago
PF
Assistant Manager
Planet Fitness
Edmonton, AB
- Full-time
…Negligible, Job Shift: Evenings and Weekends, Job Category: Customer Service, Assistant…
Added 59 mins ago
PF
Front Desk Associate
Planet Fitness
Edmonton, AB
- Part-time
…Negligible, Job Shift: Evenings and Weekends, Job Category: Customer Service, Front Desk…
Added 1 hour ago
R
Yard Staff
RBGlobal
Rocky View No 44, AB · Rocky View County, AB
- Full-time
All candidates must have a high school diploma (or equivalent). There are physical demands of this role, so please read them carefully and understand that this is no desk job.
Added 1 hour ago
TH
Hardware Sales Part Time (DARTMOUTH)
The Home Depot Canada
Dartmouth, NS
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 hour ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
…Excel, Visio, PowerPoint, and Project), Crystal Reports, SQL and Service Desk Tools such as Service Now. Participate in implementation and go live/activation support on…
Added 1 hour ago
PF
District Manager
Planet Fitness
Calgary, AB
- Full-time
…successful leadership, strategic organizational plans, customer service, and outstanding execution of all field operations and strategies consistently across a group of Planet Fitness…
Added 1 hour ago
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
Microtel Inn & Suites by Wyndham is an all-new construction, limited-service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands,…
Added 1 hour ago
KP
Student Assistant - Front Desk - Competition ID: 4879
Kwantlen Polytechnic University
Surrey, BC
- Temporary
The Student Assistant – Front Desk will assist in the operation and supervision of the fitness centre, gymnasium, and recreation programs within the KPU Sport & Recreation department. The…
Added 2 hours ago
M
Rooms Operations Supervisor-Housekeeping
Marriott
Calgary, AB
- Full-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and…
Added 2 hours ago
Reception - Concierge
Amica Senior Lifestyles
North Vancouver, BC
…welcoming environment for everyone, utilizing your strong customer service and administrative experience. You will thrive in a fast-paced atmosphere, always maintaining…
Added 2 hours ago
UR
Information Technology Manager
Universal Realty Group
Halifax, NS
- Full-time
Minimum of 5 years of experience working in a Customer Service Role and Service Desk Tier II or IT Security capacity and minimum of 5 years’ experience in a supervisory/management role.
Added 3 hours ago
Director & Head, Global Capital Markets (GCM) Product, GCM Transformation - Toronto, ON
Scotiabank
Toronto, ON
…government and institutional investor clients. GBM is a full-service wholesale bank and investment dealer in Canada and Mexico and offers a range of products and services in the U.S., Latin…
Added 3 hours ago
SN
194-26-1 Band Representative Supervisor Outreach
Six Nations
Ohsweken, ON
- Full-time
Will have three years supervisory experience in a social service setting;
Added 3 hours ago
M
Guest Services Associate
Marriott
Ottawa, ON
- Full-time
…according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and…
Added 3 hours ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Abbotsford, BC
- Part-time
Attention to detail when managing service queues and front desk responsibilities
Added 3 hours ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
North Battleford, SK
- Full-time
Attention to detail when managing service queues and front desk responsibilities
Added 3 hours ago
FS
Overnight Front Desk Receptionist
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation
Added 3 hours ago
MD
Lead Analyst, Statistical Sampling - State Prog Admin Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Added 3 hours ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
North Battleford, SK
- Full-time
Attention to detail when managing service queues and front desk responsibilities
Added 3 hours ago
W
Associate (National Advisory Desk)
Wellington-Altus
Toronto, ON
- Full-time
…runs the NAD inbox and phone lines, and provides continuity of service if the Lead Advisor is…
Added 3 hours ago
L
Sourcing Operations Analyst
Lime
Remote, Canada
- $57,000 to $69,000 CAD / year
- Full-time
- Remote
Manage assigned sourcing help desk tickets from intake through resolution, validating information, coordinating next steps, and maintaining clear requester communication and complete…

Marriott

Guest Services Associate

11 Colonel By Drive, Ottawa, ON, K1N 9H4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

Process guest check-ins, check-outs, and room assignments while managing billing and payment transactions. Coordinate with housekeeping and other departments to ensure guest requests and concerns are addressed promptly.

Requirements

Requires a high school diploma or G.E.D. equivalent. Candidates should be professional, capable of standing for extended periods, and able to lift up to 10 pounds.

Skills

Guest Services
Check-in/Check-out
Billing
Telephone Etiquette
Conflict Resolution
Data Entry
Cash Handling
Communication
Teamwork
Problem Solving
Attention To Detail
Multitasking
Customer Satisfaction
Professionalism
Time Management

Benefits

Marriott Travel Discounts
Staff Meal Program
Health Benefits
Dental Benefits

Visa sponsorship

Not detected in the job text

Keywords

Guest Services
Hospitality
Front Desk
Check-in
Check-out
Billing
Customer Service
Marriott International
Westin
Housekeeping Coordination
Cash Handling
Switchboard
Reporting
Loss Prevention
Professionalism
Communication
Accessibility
Teamwork
Guest Relations

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