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Added 5 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 5 mins ago
NF
Underwriting Manager, Small Business (9-Month Contract)
Northbridge Financial Corporation
Calgary, AB · Vancouver, BC
- Full-time
What it’s like to be a Northbridge Underwriting Manager:
Added 5 mins ago
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Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 5 mins ago
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VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 5 mins ago
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Customer Experience Associate
TD
Yorkton, SK
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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HR
Beauty Advisor - La Prairie
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Mississauga, ON
- Full-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
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Specialist, Designated Beauty Advisor (DBA) - La Prairie
Holt Renfrew
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- Full-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Added 5 mins ago
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Senior Retail Sales Consultant - Part time - Chinook Centre, AB
Swarovski
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- Part-time
Deliver outstanding customer service and create emotional connections through storytelling
Added 5 mins ago
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Analyst, Technical Support Services
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Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 5 mins ago
M
Operations Manager, Patient Support Program
McKesson
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- Full-time
The Operations Manager, Patient Support Programs leads the day-to-day operational performance of a portfolio of patient support programs. This role provides leadership and operational…
Added 5 mins ago
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Waste Management, Inc. (WM)
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- Full-time
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Added 5 mins ago
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Manager, Hospitality Services (1- year contract)
CIBC
Toronto, ON
- Full-time
…leadership, the Board of Directors, and the Office of the CEO. As a Manager, Hospitality Services, you’ll lead the planning and delivery of executive events and hospitality programs at CIBC…
Added 5 mins ago
CMF Area Manager
Caterpillar Inc.
Burlington, ON
Ensuring customer satisfaction through management of product and commercial issues; Overseeing service goodwill spending on all products within the industry segment.
Added 5 mins ago
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Added 5 mins ago
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Demonstrates excellent customer service skills.
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Dartmouth, NS
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…process information well in a dynamic environment focused on customer…
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Added 20 mins ago
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Added 20 mins ago
Senior Financial Analyst
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Toronto, ON
…business improvements and future planning. Reporting to the Senior Manager, Financial Planning & Analysis, the role will collaborate closely with multiple business units and support…
Added 35 mins ago
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Pharmacy Assistant (Calgary, AB)
Sentrex Health Solutions
Calgary, AB
- Full-time
Provide exemplary customer service to clinic staff, nurses, and physicians primarily by phone/email.
Added 35 mins ago
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Technical Support Analyst - L3
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Niagara-on-the-Lake, ON
- Full-time
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Added 35 mins ago
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Senior Project Coordinator, Networks
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Added 49 mins ago
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(CAN) Asset Protection Associate
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Marriott

Housekeeping Manager

Sault Ste. Marie, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 2 years experience in the housekeeping or related professional area.
Posting language: English
Posted: Oct 29, 2026

Original job description

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations and Budgets

Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.

Inspects guestrooms on a daily basis.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to verify adequate supplies.

Supports and supervises an effective inspection program for all guestrooms and public space.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Verifies all employees have proper supplies, equipment and uniforms.

Communicates areas that need attention to staff and follows up to verify understanding.

Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Human Resources Activities

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.

Schedules employees to business demands and for tracks employee time and attendance.

Verifies employees understand expectations and parameters.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.

Observes service behaviors of employees and provides feedback to individuals.

Verifies employee recognition is taking place on all shifts.

Participates in an on-going employee recognition program.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Participates in employee progressive discipline procedures.

Celebrates successes and publicly recognizes the contributions of team members.

Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Understands the brand's service culture.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Responds to and handles guest problems and complaints.

Strives to improve service performance.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Sault Ste. Marie Waterfront takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Housekeeping Manager oversees daily shift operations for housekeeping and laundry, ensuring guestrooms and public areas meet cleanliness standards. They are responsible for managing departmental budgets, supervising staff, and implementing corrective action plans to improve guest satisfaction.

Requirements

Candidates must possess a high school diploma or GED with at least 2 years of relevant housekeeping experience. Alternatively, a 2-year degree in Hospitality, Business Administration, or a related field is accepted with no prior work experience required.

Skills

Housekeeping management
Staff supervision
Budget management
Guest relations
Inventory management
Quality assurance
Training and development
Performance management
Conflict resolution
Operational compliance
Scheduling
Time management
Communication
Problem solving
Team leadership

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Hospitality
Hotel Management
Operations Management
Budgeting
Staff Supervision
Guest Satisfaction
Inventory Control
Quality Inspection
Human Resources
Training
Performance Feedback
Scheduling
Compliance
Standard Operating Procedures
Customer Service
Laundry Operations
Recreation Management
Health Club Management
Team Leadership

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