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MC
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Added 29 mins ago
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Marriott

Loss Prevention Manager

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

JOB SUMMARY

Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations

Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.

Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.

Comply with applicable laws and safety regulations.

Follow proper key control guidelines in loss prevention and in the property.

Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.

Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

Follow Duty of Care process for the protection of guests and employees.

Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Implements action plans to monitor and control risk.

Monitors all unusual activities in and around the property that would impair the well being of guests and employees.

Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

Oversees and guides the efforts of the Accident Prevention Committee.

Oversees first aid program for guests and employees.

Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.

Encourages and builds mutual trust, respect, and cooperation among team members.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Serves as a role model to demonstrate appropriate behaviors.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

Meet quality standards and customer expectations on a daily basis.

Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.

Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

Analyzes information and evaluating results to choose the best solution and solve problems.

Develops liaison with local law enforcement and emergency services.

Informs and/or updates the executives and peers on relevant information in a timely manner.

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

This posting is for an existing vacancy.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Loss Prevention Manager oversees daily security operations, including property patrols, emergency response, and incident investigations to ensure the safety of guests and employees. They also manage fire prevention programs, conduct hazard assessments, and lead the Accident Prevention Committee to maintain compliance with safety regulations.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in Criminal Justice with 2 years of experience. Strong interpersonal skills and the ability to lead safety initiatives are essential for this role.

Skills

Loss prevention
Security operations
Emergency preparedness
Risk assessment
Fire prevention
Incident investigation
Safety audits
Team leadership
Customer service
Conflict resolution
First aid
CCTV monitoring
Key control
Regulatory compliance
Asset protection

Visa sponsorship

Not detected in the job text

Keywords

Loss Prevention
Security
OSHA
Safety Audits
Emergency Preparedness
Risk Management
CCTV
Incident Tracking
Hazard Abatement
First Aid
General Liability
Worker's Compensation
Asset Protection
Hospitality
Criminal Justice

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