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Added 25 mins ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Customer Care: Communicate clearly and professionally with facility managers, property owners, and team members regarding system status, required repairs, and maintenance recommendations.
Added 25 mins ago
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Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Continuously evaluate and improve processes as well as the customer experience.
Added 25 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Calgary, AB
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 56 mins ago
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(CAN) General Merchandise Associate
Walmart
Thompson, MB
- Part-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 56 mins ago
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Cash Administrator - The Rec Room Square One
Cineplex
Mississauga, ON · Square One The Rec Room
- Part-time
Experience with cash administration an asset.
Added 1 hour ago
Sales Associate
Laura Canada
Saskatoon, SK
At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.
Added 1 hour ago
Store Manager in Training
Freson Bros.
Stony Plain, AB
Resolve customer and Team Member concerns and complaints, and provide an exceptional customer experience
Added 1 hour ago
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General Help, Part Time
Cook
Ottawa, ON
- Part-time
As a Food Services Associate, your customer service skills, versatility, and team spirit will contribute to creating a pleasant, welcoming, and positive experience for everyone.
Added 1 hour ago
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FORKLIFT OPERATOR (Evening Shift)
Dick's Lumber
Crossfield, AB
- Full-time
Professional, courteous and punctual with a focus on customer service.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 2 hours ago
CA
LINE SERVICE TECHNICIAN - FT
Cutter Aviation
Deer Valley, SK
- Full-time
…relationship builder with the drive to provide world-class customer service with respect to activities on the ramp and interfaces with customers, pilots, passengers, senior staff and…
Added 2 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Richmond, BC
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 2 hours ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Kelowna, BC
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 2 hours ago
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Minimum two (2) years warehousing/inventory experience
Added 2 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
One (1) year experience in within a healthcare setting preferred.
Added 2 hours ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Respond promptly to customer tracing requests
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…offboarding, Human Resources operations, policy application, employee experience and…
Added 2 hours ago
AC
Credit Team Lead
Aston Carter
AB · Edmonton, Alberta
- $38 to $42 CAD / hour
- Full-time
CCP designation (Certified Credit Professional), or an equivalent combination of education and experience.
Added 2 hours ago
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Route Service Representative - UniFirst Canada
UniFirst
Fort McMurray, AB
- Full-time
Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
Added 2 hours ago
SG
Receptionist
Sherbatov Gym
Laval, QC
- Part-time
…with members and visitors, helping to create a positive and professional front-desk experience. Applicants can expect an active, customer-focused workplace with opportunities to interact…
Added 2 hours ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 2 hours ago
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Billingual Service Delivery Coordinator (EN/FR)
BGIS
Markham, ON
- Full-time
Minimum of 1 year of relevant job experience.

Marriott

Relief Overnight Guest Experience Lead

525 Bay Street, Toronto, ON, M5G 2L2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The role involves managing guest check-ins, processing payments, and resolving guest requests while overseeing daily shift reports. Additionally, the lead assists management in training and coaching staff while ensuring adherence to safety and company service standards.

Requirements

Candidates must have at least one year of related work experience and one year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.

Skills

Guest Services
Cashiering
Front Desk Operations
Conflict Resolution
Team Leadership
Staff Training
Safety Compliance
Communication
Computer Systems
Hospitality Management
Problem Solving
Time Management
Professionalism
Confidentiality

Benefits

Meal Provided

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Experience
Front Office
Overnight Operations
Supervision
Cashiering
Safety Training
Customer Service
Marriott International
Hotel Management
Shift Logs
Check-in Procedures
Team Coaching
Policy Compliance
Professionalism

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