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Added 11 mins ago
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Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 11 mins ago
FH
Front Office Supervisor
Fairmont Hotels & Resorts
Banff, AB
- Full-time
…Responsible for the effective and efficient operation of the Front Desk and Royal Service Night teams. Lead, teach, coach and inspire the supervisors and colleagues of the Front Desk and…
Added 11 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 11 mins ago
FR
Security Floater
FirstService Residential Canada
Oakville, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 11 mins ago
FR
Security Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 11 mins ago
FR
Security Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 11 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Oakville, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 11 mins ago
FR
Live-out Building Superintendent
FirstService Residential Canada
Mississauga, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 27 mins ago
FR
Security Floater
FirstService Residential Canada
Burlington, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 41 mins ago
FH
Front Desk Agent
Fairmont Hotels & Resorts
Banff, AB
- Full-time
…experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Agent, where you will be at the forefront of our guest…
Added 41 mins ago
FR
Security Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 41 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Toronto, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 41 mins ago
FR
Security Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 41 mins ago
SB
Technical Support Specialist
Startech Business Systems
Calgary, AB
- Full-time
…in Calgary, AB. This position is responsible for providing front-line technical assistance to business clients, including diagnosing and resolving hardware, software, and network issues.…
Added 41 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 41 mins ago
TW
Administrative Assistant, Enrolment Operation
Trinity Western University
Langley (District), BC · Langley, BC
- $42,000 to $45,000 CAD / year
- Full-time
…enrolment and student services ecosystem. This role blends front-line service, administrative support, and digital communication…
Added 41 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 41 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Burlington, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 41 mins ago
FR
Heavy Duty Housekeeping Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 41 mins ago
OG
Guest Services Agent - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
Remain proficient in all programs required to manage hotel and residential desk needs
Added 41 mins ago
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Relationship Management Associate (Agriculture Business Financing)
FCC / FAC
Abbotsford, BC
- Full-time
Keep the office running seamlessly by delivering professional front desk support
Added 56 mins ago
CE
Accounting & Front Desk Assistant
CLEAR Environmental Solutions
Calgary, AB
- Full-time
…organized individual to fill the full-time position of Accounting & Front Desk Assistant, located in Calgary, Alberta. The primary focus of this role is supporting administrative and…
Added 1 hour ago
CL
Residence Services Representative
Campus Living Centres
Oakville, ON
- Contract
…The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence…
Added 1 hour ago
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Front Desk Co-Op Intern
Cabot
NS · Inverness, NS
- Internship
As a Front Desk Co-Op Intern at Cabot Cape Breton, you will be the first point of contact for our guests, embodying the spirit of hospitality and professionalism. You will work alongside…
Added 1 hour ago
S
Front End - Cashier
Sobeys
Woodstock, ON
- Full-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries

Marriott

Relief Overnight Guest Experience Lead

525 Bay Street, Toronto, ON, M5G 2L2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

POSITION SUMMARY

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The role involves managing guest check-ins, processing payments, and resolving guest requests while overseeing daily shift reports. Additionally, the lead assists management in training and coaching staff while ensuring adherence to safety and company service standards.

Requirements

Candidates must have at least one year of related work experience and one year of supervisory experience. A high school diploma or G.E.D. equivalent is required for this position.

Skills

Guest Services
Cashiering
Front Desk Operations
Conflict Resolution
Team Leadership
Staff Training
Safety Compliance
Communication
Computer Systems
Hospitality Management
Problem Solving
Time Management
Professionalism
Confidentiality

Benefits

Meal Provided

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Experience
Front Office
Overnight Operations
Supervision
Cashiering
Safety Training
Customer Service
Marriott International
Hotel Management
Shift Logs
Check-in Procedures
Team Coaching
Policy Compliance
Professionalism

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