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Added 5 mins ago
Occupational Therapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
The hospital is currently seeking a Temporary full-time Occupational Therapist to join their team. The position will act as a float, assigned, as required, to the various units within the…
Added 5 mins ago
Care Coordinator | Lifemark CORE Physiotherapy & Rehabilitation
Lifemark Health Group
Sackville, NB
Full-time
Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no…
Added 5 mins ago
BI & Data Platform Developer
Albert St.
Vaughan, ON
Full-time
WHAT WILL MAKE YOU A VALUED MEMBER OF OUR TEAM?
Added 5 mins ago
Field Support Engineer
Cognizant
Toronto, ON
Full-time
…incident resolution, endpoint lifecycle management, and field service activities while ensuring a high-quality user experience and adherence to service level agreements. You will be a…
Added 5 mins ago
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
Contract
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 5 mins ago
Field Support Engineer
Cognizant
Calgary, AB · Greater Calgary Metropolitan Area
Full-time
…incident resolution, endpoint lifecycle management, and field service activities while ensuring a high-quality user experience and adherence to service level agreements. You will be a…
Added 5 mins ago
Commercial Banking Administrator
Brunswick Credit Union
Saint John, NB
Full-time
Provide administrative support to the Commercial Banking team while delivering responsive service and support to internal stakeholders.
Added 5 mins ago
Project Manager (Water / Wastewater Construction)
Maple Reinders
Burnaby, BC
$100,000 to $125,000 CAD / year
Full-time
Supporting the National Business Development team and assisting the Construction Manager in developing schedules for projects in the pursuit phase and approving final submissions as required
Added 5 mins ago
Occupational Therapist, HART Hub
Peterborough Regional Health Centre
Peterborough, ON
$40.36 to $56.3 CAD / hour
Full-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 5 mins ago
Senior Engineer, Systems (13683)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
$115,570 to $144,526.2 CAD / year
Full-time
…Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many…
Added 5 mins ago
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
…values within our Purchasing and Operations Branch. As a valued member of our team, reporting directly to the Purchasing Manager, you will collaborate closely with a dynamic group of…
Added 5 mins ago
Senior Financial Advisor - Vaughan Business Banking Centre, Vaughan, ON
Scotiabank
Vaughan, ON
Full-time
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 5 mins ago
Associate Director, Alumni Engagement
McMaster University
Hamilton, ON
Full-time
The Associate Director, Alumni Engagement is a key member of the Advancement team and plays a critical role in strengthening the University's reputation by cultivating meaningful and…
Added 5 mins ago
Senior Tax Associate
Stern Cohen Accountants
Toronto, ON
Full-time
…our website, LinkedIn and our Careers page where you can read team member…
Added 5 mins ago
Client Executive
XenTegra
Toronto, ON
Full-time
We take care of our people. Here is what you can expect as a full-time XenTegra team member:
Added 5 mins ago
Waterfront Operations Coordinator
Build Nova Scotia
Halifax, NS
Full-time
Serve as the primary point of contact for customer complaints, inquiries, and service concerns; provide courteous assistance, address matters within scope, and escalate unresolved or…
Added 6 mins ago
RVT - CA Wards
University of Guelph
Guelph, ON
Reporting to the Manager, Patient Care and Service Delivery and under the direction of a clinician, the RVT participates as a member of the healthcare team of the Ontario Veterinary College…
Added 6 mins ago
Store Manager
UFA Co-operative Ltd.
Grimshaw, AB
…champion for safety culture, delivering exceptional customer service, and achieving sales targets. The ideal candidate will foster continuous improvement and lead a team committed to…
Added 6 mins ago
Senior Financial Advisor - Vaughan Business Banking Centre, Vaughan, ON
Scotiabank
Vaughan, ON
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 6 mins ago
Outreach Worker
The Salvation Army Canada and Bermuda Territory
Toronto, ON · THHS - The Gateway
Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 6 mins ago
Junior Interior Designer
B+H Architects
Toronto, ON · B+H Canada Toronto
Full-time
…and embraces being part of a high performance, best-in-class team. We are looking for a strong team player able to work in fast-paced collaborative environment and interested in working for…
Added 6 mins ago
Associate, Private Wealth Rotational Program – Montreal – Bilingual
CIBC
Montreal, QC
Full-time
As a member of the Private Wealth Team, you’ll develop and build the skills to effectively manage and grow your client portfolio by providing dedicated relationship management, complex…
Added 6 mins ago
Portfolio Researcher (Sr. or VP Level) - Alpha Research Team
BMO
Toronto, ON · FCP
Full-time
Cross-Team Collaboration: Partner with investment, data, technology, product, and distribution teams to develop practical solutions, improve shared capabilities, and communicate portfolio…
Added 6 mins ago
Senior Analyst, Balance Sheet Management
BMO
Toronto, ON · FCP
Full-time
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our…
Added 6 mins ago
Customer Service Representative
BMO
Montreal, QC
Part-time
Acts as a key member of a collaborative and versatile branch and market team.

Marriott

Rooms Controller

1128 West Hastings Street, Vancouver, BC, V6E 4R5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

POSITION SUMMARY

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1-year related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Rooms Controller is responsible for managing guest room assignments, processing check-ins and check-outs, and coordinating with other departments to ensure guest satisfaction. They also handle reservation tracking, billing adjustments, and daily reporting to maintain operational efficiency.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent and have less than one year of related work experience. The role requires the ability to perform physical tasks such as lifting up to 10 pounds and proficiency in using computer and POS systems.

Skills

Guest Services
Room Management
Check-in Procedures
Reservation Management
Billing Adjustment
Data Entry
Communication
Problem Solving
POS Systems
Teamwork
Attention To Detail
Hospitality Standards
Reporting
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Rooms Controller
Hospitality
Guest Services
Front Office
Reservation Management
POS Systems
Billing
Reporting
Customer Satisfaction
Marriott International
Check-in
Check-out
Room Inventory
Data Entry
Communication Skills
Team Collaboration
Quality Assurance
Hotel Operations

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