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Added 27 mins ago
Cafeteria Assistant (School-Based) (#051-PC)
Pembina Trails School Division
Winnipeg, MB
Full-time
The Cafeteria Assistant will support the Cafeteria Manager in the day-to-day operation of the school cafeteria. This will include food preparation, basic cooking, food safety and…
Added 27 mins ago
General Manager
Boston Pizza
Moncton, NB
Full-time
General Managers at Canada's leading casual dining restaurant, Boston Pizza, oversees the daily operations to ensure the delivery of a great Guest experience while focusing on achieving…
Added 27 mins ago
Apprentice General Manager
Chipotle
Toronto, ON
Full-time
Chipotle is growing fast – we’re opening a restaurant almost every day, and we need leaders to grow with us! Our Apprentices have a strong desire to grow into General Managers by assisting…
Added 27 mins ago
Apprentice General Manager
Chipotle
Oshawa, ON
Full-time
Chipotle is growing fast – we’re opening a restaurant almost every day, and we need leaders to grow with us! Our Apprentices have a strong desire to grow into General Managers by assisting…
Added 27 mins ago
Apprentice General Manager
Chipotle
Piikani Reserve, AB
Full-time
Chipotle is growing fast – we’re opening a restaurant almost every day, and we need leaders to grow with us! Our Apprentices have a strong desire to grow into General Managers by assisting…
Added 42 mins ago
Banquets - Coordinator
Northland Properties
Red Deer, AB
…location.You will work directly with talented chefs, the General Manager, Event Mangerand restaurant leaders as well as the hotel…
Added 42 mins ago
FOH Management - Bar Manager
Northland Properties
Calgary, AB
Added 58 mins ago
shift supervisor - Store# 80972, 8985 COMMERCIAL ST.
Starbucks Coffee Company
New Minas, NS
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 58 mins ago
shift supervisor - Store# 51236, 850 Wellington Road South
Starbucks Coffee Company
London, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 58 mins ago
shift supervisor - Store# 53822, CROSSROADS BROCKVILLE
Starbucks Coffee Company
Brockville, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
Restaurant assistant manager
Tim Hortons Québec
Springhill, NS
Full-time
Added 1 hour ago
Restaurant assistant manager
Tim Hortons Québec
Oxford, NS
Full-time
Added 1 hour ago
Shift manager - fast food restaurant
Tim Hortons Québec
Winnipeg, MB
Full-time
Added 1 hour ago
Restaurant assistant manager
St. Louis Bar & Grill
Lower Sackville, NS
Full-time
Analyze budget to boost and maintain the restaurant's profits
Added 1 hour ago
Restaurant assistant manager
JobsMedia.io
Vancouver, BC
Full-time
Analyze budget to boost and maintain the restaurant's profits
Added 1 hour ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Deliver food & beverage accurately, promptly, and according to restaurant standards
Added 1 hour ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 1 hour ago
Restaurant manager
Spicy 6 Fine Indian Cuisine
Vancouver, BC
Full-time
Analyze budget to boost and maintain the restaurant's profits
Added 1 hour ago
Food & Beverage Shift Lead - Winter 2026/27
Sunshine Village Corporation
Banff, AB
…Leads work under the supervision of the F&B Supervisor and Manager, or designate, and closely with all culinary and distribution departments at…
Added 1 hour ago
Hotel Food & Beverage Manager
Sunshine Village Corporation
Banff, AB
The Hotel Food and Beverage Manager is in a visible, dynamic role, overseeing the day-to-day operations of consistent, high-quality service in their assigned outlet(s). This role focuses on…
Added 1 hour ago
Food & Beverage Supervisor - Winter 2026/27
Sunshine Village Corporation
Banff, AB
Overseeing daily operations of staffing, opening, running, and closing of the restaurant.
Added 1 hour ago
shift supervisor - Store# 82431, INNISFAIL
Starbucks Coffee Company
Innisfail, AB
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
shift supervisor - Store# 71639, ROYAL BANK PLAZA PATH
Starbucks Coffee Company
Toronto, ON
Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 hours ago
restaurant assistant manager
Mary Brown's Chicken
Twillingate, NL
Full-time
Added 2 hours ago
Line Cook, Jr
Stella's Cafe
Winnipeg, MB
$18.7 to $20.7 CAD / hour
Reports To – Restaurant Manager and Supervisors

Marriott

Rooms Operations Manager

Ottawa, ON, Canada

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Sep 24, 2026

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Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Ottawa takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

Assist in leading rooms operations across housekeeping, front office, and engineering/maintenance, while managing staff and maintaining service standards. Improve guest and employee satisfaction, monitor operational and financial performance, and support hiring, training, scheduling, and employee relations.

Requirements

Candidates need either a high school diploma or GED and four years of relevant experience, or a two-year degree in hospitality, hotel and restaurant management, business administration, or a related field and two years of relevant experience. Relevant experience may be in guest services, front desk, housekeeping, or a related professional area.

Skills

Rooms Operations Management
Housekeeping Operations
Front Office Operations
Engineering And Maintenance Coordination
Team Leadership
Guest Service
Employee Engagement
Staff Scheduling
Guest Satisfaction
Financial Performance Management
Cost Reduction
Quality Auditing
Key Control
Hiring And Interviewing
Performance Monitoring
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Housekeeping
Front Office
Engineering And Maintenance
Guest Services
Guest Satisfaction
Employee Satisfaction
Team Leadership
Staff Scheduling
Productivity
Service Standards
Guest Recovery
Financial Statements
Sales And Activity Reports
Financial Performance
Cost Reduction
Quality Audit
Key Control Program
Hiring
Employee Orientation
Employee Feedback
Disciplinary Procedures
Standard Operating Procedures
Local Operating Procedures
Hospitality
Customer Service

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