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Added 5 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Kingston, ON
- Full-time
Works recovery merchandise from the Customer Service desk and other areas of the store.
Added 5 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Thompson, MB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 5 mins ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Thompson, MB
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 5 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Bathurst, NB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 5 mins ago
WC
General Merchandise Associate
Walmart Canada
Peterborough, ON
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 5 mins ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Magog, QC
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 20 mins ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Trois-Rivières, QC
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 20 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Victoria, BC
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 20 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Victoria, BC
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 20 mins ago
WC
General Merchandise Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 50 mins ago
FR
Security Concierge
FirstService Residential Canada
Toronto, ON
- Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 1 hour ago
R
News Editor Presenter, Maritime Region (English Services) (On-Site)
Radio-Canada
Halifax, NS
- Part-time
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be…
Added 1 hour ago
Guest Service Supervisor
Renaissance Edmonton Airport Hotel
Edmonton, AB
Oversee all areas of the Front Office, including front desk, delighted to serve, bell and navigator desk, and concierge lounge.
Added 1 hour ago
Accounts Payable Clerk (18 Month Fixed-Term)
West Coast Reduction Ltd.
Vancouver, BC
Help with general office administrative duties (filing, corporate mailouts, organizing, front desk reception coverage, etc.) for various departments
Added 2 hours ago
CL
Residence Services Representative
Campus Living Centres
Oakville, ON
- Contract
…The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence…
Added 2 hours ago
CL
Resident Experience Manager - CLC
Campus Living Centres
Hamilton, ON
- Full-time
Lead the front desk teams and provide scheduling
Added 2 hours ago
1
Dental Office Manager-Edmonton, AB
123Dentist
AB · Edmonton, AB
- Full-time
…patients into practice, and create working harmonies between the front desk office and dental professional…
Added 2 hours ago
MC
Administrative Coordinator – Hospitality
Mississauga Convention Centre
Mississauga, ON
- Full-time
…needs, solves problems independently, and understands that the front desk is a critical part of the business. The successful candidate must be dependable, composed under pressure, attentive…
Added 2 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Waterloo, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 2 hours ago
I-
Adobe Site Reliability Engineer (SRE) – CDN & Web Performance
I8IS - Infiniti Software Solutions
Toronto, ON
- Full-time
…source outages. Improve diagnostic procedures so the service desk can identify and resolve common…
Added 2 hours ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 2 hours ago
BL
Reception + Office Services Assistant (Victoria)
BC Legal Management Association
Victoria, BC
- Other
…in representing the firm’s character and values by providing front-desk and office-services support for Victoria. In addition to owning traditional reception functions, the Reception +…
Added 3 hours ago
W
(CAN) General Merchandise Associate
Walmart
Sydney, NS
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 3 hours ago
W
(CAN) General Merchandise Associate
Walmart
Sydney, NS
- Part-time
5. Works recovery merchandise from the Customer Service desk and other areas of the store.
Added 3 hours ago
W
(CAN) Associé, marchandise générale
Walmart
Trois-Rivières, QC
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…

Marriott

Rooms Operations Manager

110 Erb Street West, Waterloo, ON, N2L 0C6, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 9, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Rooms Operations Manager oversees the daily execution of rooms department operations, including Front Office, Engineering, and Housekeeping. They are responsible for driving guest satisfaction, managing staff performance, and ensuring the financial success of the department.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in hospitality or business with 2 years of experience. Strong leadership, communication, and operational management skills are required to meet property goals.

Skills

Operations Management
Team Leadership
Guest Satisfaction
Financial Performance
Front Office Management
Housekeeping Management
Staff Scheduling
Conflict Resolution
Quality Auditing
Hiring
Employee Development
Customer Service
Performance Monitoring
Budgeting
Policy Compliance

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering
Maintenance
Guest Satisfaction
Financial Performance
Quality Audit
Staff Management
Hospitality Management
Human Resources
Performance Data
Key Control
SOP
LSOP
Marriott International
Delta Hotels
Customer Service
Productivity
Team Empowerment

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