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Added 8 mins ago
G
Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Montreal, QC
- Full-time
…routine commercial manufacturing. Reporting directly to the Manager, Quality Assurance, the role provides expert review and approval within delegated authority and supports regulatory…
Added 8 mins ago
CO
Lead, Services and Programs (Youth Program Lead)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Part-time
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 8 mins ago
CO
Maintenance Supervisor
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
A vulnerable sector check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your vulnerable sector check…
Added 8 mins ago
PG
Maintenance Manager
Pangeo Group
Vaughan, ON
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. As Maintenance Manager, you own plant equipment, utilities, and maintenance end to end, from…
Added 9 mins ago
CA
Finance Manager
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Derrick Chrysler Dodge Jeep Ram FIAT is under new ownership and management with Capital Automotive Group and we're launching forward with a bold, energized leadership team committed to…
Added 9 mins ago
CA
Sales Manager
Capital Automotive Group
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
Derrick Chrysler Dodge Jeep RAM FIAT, under new ownership and leadership, is looking for a Sales Manager to join our team in Edmonton. This is a unique opportunity to help shape the future…
Added 9 mins ago
IG
Stagiaire en conformité des produits, Hiver 2027***Product Compliance Intern, Winter 2027
IPEX Group
CA - IDS - Office
- Full-time
We currently have an exciting opportunity as an Product Compliance Intern, Winter 2027. This role is based in our Verdun Office in and reports to the Standard and Compliance Manager.
Added 9 mins ago
A
Stagiaire en conformité des produits, Hiver 2027***Product Compliance Intern, Winter 2027
Aliaxis
CA - IDS - Office
- Full-time
We currently have an exciting opportunity as an Product Compliance Intern, Winter 2027. This role is based in our Verdun Office in and reports to the Standard and Compliance Manager.
Added 25 mins ago
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gérant (e) de magasin, Dollard-des Ormeaux et environs, QC
Starbucks
Dollard-Des Ormeaux, QC · Pointe-Claire, QC
- $61,000 to $80,875 CAD / year
Added 25 mins ago
TT
HVAC Services Account Manager
trane technologies
Winnipeg, MB
- Full-time
Trane Technologies is hiring a Services Account Manager in Winnipeg, MB. As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting…
Added 39 mins ago
AI
Software Developer
ATS Industrial Automation
Woodbridge, ON
- Full-time
…cycle, including coding standards, code reviews, source control management, build processes, testing, and operations…
Added 39 mins ago
KB
Assistant Store Manager - Sales and Services
Kent Building Supplies
Corner Brook, NL
- Full-time
The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving overall store performance within a…
Added 39 mins ago
KB
Human Resources Business Partner
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Reporting to the Recruitment Manager, the District HR (Human Resources) Business Partner (HRBP) will act as a strategic partner for our stores. As an HRBP, you will play a critical role in…
Added 39 mins ago
CC
Testing and Commissioning Lead - Traction Power
Colas Canada Inc.
Edmonton, AB
- Contract
…and Systems team, reporting to the Testing and Commissioning Manager, and supporting the day-to-day activities for the delivery of the assigned System package within the project’s allotted…
Added 39 mins ago
FC
Accounting Specialist (2 positions)
Fanshawe College
London, ON
- Full-time
Under the direction of the Manager, Finance Operations, the incumbent serves as a technical accounting resource responsible for payment settlement, accounts payable and receivable…
Added 39 mins ago
KB
Department Manager - Freight Flow
Kent Building Supplies
Dartmouth, NS
- Full-time
…accountability, we invite you to join us as a Freight Flow Department Manager. This role offers an opportunity to lead a dedicated team and make a meaningful impact on store readiness and…
Added 39 mins ago
AC
Assistant Sales Operations Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
The Assistant Sales Operation Manager for Amphenol Highspeed IO business unit supports the Sales Operation team in executing marketing and business strategies, driving customer…
Added 39 mins ago
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Operations Excellence Specialist (Temporary)
Dialogue
Montreal, QC
- Temporary
Reporting to the Manager of Operational Excellence, the specialist’s mission is to support the continuous improvement of Dialogue’s Mental Health Care Program and Employee Assistance…
Added 39 mins ago
CT
Parts Manager - Truck & Heavy Equipment
Custom Truck One Source
Ayr, ON
- $75,000 to $85,000 USD / year
- Full-time
Custom Truck One Source has an opening for a Parts Manager with a mechanical background in aerial, equipment and heavy & light duty trucks. The position will be responsible for running a…
Added 39 mins ago
CC
Head of Security Operations
CMA CGM
Montreal, QC
- Full-time
…operational readiness for new features. They ensure every Operations Manager (OM) is fully empowered to operate their product, escalate hot topics, and maintain high service…
Added 40 mins ago
DC
Food & Beverage Supervisor (Permanent, Full-Time)
Donalda Club
Toronto, ON
- Full-time
Reporting to the Food & Beverage Manager, you will be a visible presence in our Food & Beverage operation, actively observing service and coaching servers and bartenders to consistently…
Added 40 mins ago
Contract Services – Pricing Specialist
Source Atlantic Ltd.
Saint John, NB
Reporting to the Contract Services Manager, the Contract Services – Pricing Specialist supports strategic growth initiatives by coordinating pricing, quoting, and contract administration…
Added 40 mins ago
Demand Generation Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
We’re searching for a strategic and performance-driven Demand Generation Manager. Are you searching for new possibilities?
Added 55 mins ago
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Lead Product Manager, Hardware Platform
Waabi
Toronto, ON
- $190,000 to $270,000 USD / year
- Full-time
We are seeking a Product Manager to lead product definition for the hardware platform that carries the Waabi Driver, across autonomous trucks and robotaxi. This is our first dedicated…
Added 55 mins ago
W
Staff Vehicle Program Manager
Waabi
Toronto, ON
- Full-time
…from program setup to on-road milestones. The Vehicle Program Manager is Waabi's technical face to one OEM partner. They turn company goals into an integrated program plan, align Hardware,…

Marriott

Rooms Operations Manager

110 Erb Street West, Waterloo, ON, N2L 0C6, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 9, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Rooms Operations Manager oversees the daily execution of rooms department operations, including Front Office, Engineering, and Housekeeping. They are responsible for driving guest satisfaction, managing staff performance, and ensuring the financial success of the department.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in hospitality or business with 2 years of experience. Strong leadership, communication, and operational management skills are required to meet property goals.

Skills

Operations Management
Team Leadership
Guest Satisfaction
Financial Performance
Front Office Management
Housekeeping Management
Staff Scheduling
Conflict Resolution
Quality Auditing
Hiring
Employee Development
Customer Service
Performance Monitoring
Budgeting
Policy Compliance

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering
Maintenance
Guest Satisfaction
Financial Performance
Quality Audit
Staff Management
Hospitality Management
Human Resources
Performance Data
Key Control
SOP
LSOP
Marriott International
Delta Hotels
Customer Service
Productivity
Team Empowerment

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