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Added 40 mins ago
J
Mech and Robotics Tech
JLL
Edmonton, AB
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 1 hour ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 1 hour ago
HT
Manager, Internal Controls
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Bolton, ON
- Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 1 hour ago
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Internal Auditor (Business Control & IT)
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Bolton, ON
- Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 1 hour ago
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CNC Programmer
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- Full-time
Understand order of operations and support quality fixturing
Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
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Bolton, ON
- Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 1 hour ago
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Product Development Engineer
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Bolton, ON
- Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 1 hour ago
HT
IT Internal Auditor
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Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 1 hour ago
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VP, Accounting & Controllership (Husky)
Husky Technologies
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- Full-time
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty,…
Added 1 hour ago
BH
Nurse Practitioner, Social Medicine
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Toronto, ON
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Added 2 hours ago
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Bilingual Member Support Expert - Canada 🇨🇦
Alan
Toronto, ON
- Full-time
Beyond member support, you will take ownership of strategic projects to help scale Care operations in Canada and improve the member experience.
Added 3 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…City’s Occupational Health & Safety (OHS) Program. As a key member of the City’s leadership team, the Director will shape and execute a forward-looking Corporate Safety Strategy that…
Added 3 hours ago
LH
Clinic Director - Lifemark Physiotherapy Purdy's Landing
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Halifax, NS
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…in creating positive, meaningful connections with both your team and the clients you support? If you’re motivated by being part of a collaborative, driven group of healthcare professionals…
Added 3 hours ago
CI
Satellite Engineering Student
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Montreal, QC
- Internship
At Calian, we do not use Artificial Intelligence (AI) to screen or evaluate candidates. AI tools may support backend administrative tasks, but they do not influence hiring decisions. All…
Added 3 hours ago
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Seasonal Holiday Team Lead- Garden City Shopping Centre
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- Part-time
Participate as a team member, ensuring photo operations run smoothly and effectively
Added 3 hours ago
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Seasonal Holiday Team Lead- St. Vital Centre
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Participate as a team member, ensuring photo operations run smoothly and effectively
Added 3 hours ago
EI
Accountant (ECH-ON)
Echelon Insurance
Mississauga, ON
- Contract
Other tasks: Other tasks required of the accounting operations team as communicated by the reporting managers from time to time.
Added 3 hours ago
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Accountant (ECH-ON)
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Added 4 hours ago
Weekend Part Time Operations Generalist
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AB · Edmonton, AB
…recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our…
Added 4 hours ago
RB
Fraud Analyst
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Toronto, ON
- Full-time
…recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our…
Added 5 hours ago
TS
Union Store Associate
The Salvation Army in Canada
Regina, SK
- Part-time
Demonstrate ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Added 5 hours ago
SM
Registered Nurse, Perioperative
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a crisis and fast paced demanding environment.
Added 5 hours ago
SM
Registered Respiratory Therapist
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrates initiative and the ability to function both independently and as an inter-professional team member in a crisis and fast paced demanding environment.
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.

Marriott

Rooms Operations Manager

110 Erb Street West, Waterloo, ON, N2L 0C6, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 9, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Rooms Operations Manager oversees the daily execution of rooms department operations, including Front Office, Engineering, and Housekeeping. They are responsible for driving guest satisfaction, managing staff performance, and ensuring the financial success of the department.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in hospitality or business with 2 years of experience. Strong leadership, communication, and operational management skills are required to meet property goals.

Skills

Operations Management
Team Leadership
Guest Satisfaction
Financial Performance
Front Office Management
Housekeeping Management
Staff Scheduling
Conflict Resolution
Quality Auditing
Hiring
Employee Development
Customer Service
Performance Monitoring
Budgeting
Policy Compliance

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering
Maintenance
Guest Satisfaction
Financial Performance
Quality Audit
Staff Management
Hospitality Management
Human Resources
Performance Data
Key Control
SOP
LSOP
Marriott International
Delta Hotels
Customer Service
Productivity
Team Empowerment

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