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Added 2 mins ago
CT
Gas station manager
Canadian tire gas+
Pembroke, ON
- From $44 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 4 mins ago
ST
Dispatcher
Steele's Transportation Group
Calgary, AB
- Full-time
Coordinate equipment repairs and maintenance with the terminal manager
Added 5 mins ago
O&
Cook - Events
Oliver & Bonacini
Toronto, ON
- Full-time
Access to our Employee Assistance Program for confidential support
Added 5 mins ago
FC
Contracts Manager
Flatiron Construction Corp
Toronto, ON
- Other
Are you a detail-oriented leader with a knack for navigating complex contractual landscapes? As a Contracts and Change Manager, you will oversee our project controls program and activities…
Added 5 mins ago
DC
Project Administration Team Lead
DWB Consulting Services Ltd
North Vancouver, BC
- $40 to $45 CAD / hour
- Full-time
Prepare reports on billing status, outstanding receivables, and team performance for the Head of Business Services Manager and Leadership.
Added 12 mins ago
TC
Production manager - manufacturing
Trans-United Consultants Ltd.
Whitby, ON
- $90,000 to $100,000 CAD / year
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 13 mins ago
AB
Food services manager
Aroma Bar & Bistro
Abbotsford, BC
- From $37 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 19 mins ago
GA
Operations Manager, AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
Operations Manager | Full-Time | Armani Exchange, Metrotown
Added 19 mins ago
GD
Administrative Coordinator – Special Projects - Leave Replacement - Saskatoon
Gabriel Dumont Institute
Saskatoon, SK
- Full-time
Responsibilities: Reporting to the Employment Services Manager, the Administrative Coordinator – Special Projects will provide administrative and project coordination support for GDITE’s…
Added 19 mins ago
OP
Model Developer
Ontario Power Generation
Toronto, ON
- Full-time
Reporting to the Senior Manager, Model Development & Analytics, the Model Developer will build and enhance best-in-class electricity market models and use analytical tools to ensure the…
Added 20 mins ago
NF
Transitional Support Worker - Relief
Nisa Foundation
Vancouver, BC
- Up to $25.5 CAD / hour
- Contract
The Transitional Support Worker - Relief provides trauma-informed, resident-centred support to women and families residing within the transitional housing program.
Added 20 mins ago
CD
Coordinator, Service (GTA)
Caivan Development Corporation
Oakville, ON
- Up to $75,000 CAD / year
…homeowner. This role supports the Service Technician and Service Manager by ensuring timely completion of scheduled work, accurate documentation, and clear, consistent…
Added 20 mins ago
Rehabilitation Aide
Optima Living
Calgary, AB
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Added 20 mins ago
NR
STORE TEAM LEADER
Northern Reflections Ltd
Coquitlam, BC
- Part-time
Reporting to the Store Manager, as the Store Team Leader, you will take full
Added 20 mins ago
NR
STORE TEAM LEADER
Northern Reflections Ltd
Ottawa, ON
- $18 to $19.85 CAD / hour
- Full-time
Reporting to the Store Manager, as the Store Team Leader, you will take full
Added 20 mins ago
FT - Outreach Worker (Victoria St. Phase 2)
Connective
Prince George, BC
Reports and is accountable to the Program Manager or their designate
Added 20 mins ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 34 mins ago
C
Manager, Bridges and Structures- BC
CN
Kamloops, BC
- Full-time
…company union forces or outside contractors. In addition, the Manager is responsible for ensuring safety and enforcement of rules, managing tight operating and capital budgets, planning…
Added 35 mins ago
A
Senior Manager Risk, Capital Markets
ATB
Toronto, ON · Lloydminster, SK · Saskatoon, SK · Kelowna, BC · Alexis Whitecourt 232, AB · Pincher Creek, AB · Chestermere, AB · Fort McMurray, AB · Forestburg, AB · Fort Vermilion, AB · Olds, AB · High Level, AB · Picture Butte, AB · Ponoka, AB · Wainwright, AB · Three Hills, AB · Tofield, AB · Magrath, AB · Hinton, AB · Boyle, AB · Medicine Hat, AB · Athabasca, AB · Fairview, AB · Jasper, AB · Rimbey, AB · Lacombe, AB · St. Paul, AB · Sherwood Park, AB · Viking, AB · Sundre, AB · Sylvan Lake, AB · Didsbury, AB · High Prairie, AB · Carstairs, AB · Lac la Biche, AB · Cold Lake, AB · Stettler, AB · Brooks, AB · Drayton Valley, AB · Airdrie, AB · Castor, AB · Stony Plain, AB · Taber, AB · Milk River, AB · Leduc, AB · Barrhead, AB · Fort Macleod, AB · Grimshaw, AB · Killam, AB · Raymond, AB · Spruce Grove, AB · Westlock, AB · Vegreville, AB · Rocky Mountain House, AB · Spirit River, AB · La Crête, AB · Red Deer, AB · Beaumont, AB · Provost, AB · Vermilion, AB · Valleyview, AB · Caroline, AB · Linden, AB · Vulcan, AB · Canmore, AB · Slave Lake, AB · Elk Point, AB · Smoky Lake, AB · Strathmore, AB · Mayerthorpe, AB · Wildwood, AB · Hanna, AB · Foremost, AB · Peace River, AB · Wetaskiwin, AB · Okotoks, AB · Two Hills, AB · Falher, AB · Manning, AB · Nanton, AB · Trochu, AB · Rycroft, AB · Redwater, AB · Fort Saskatchewan, AB · Andrew, AB · Drumheller, AB · Thorsby, AB · Hythe, AB · Consort, AB · Breton, AB · Coronation, AB · Onoway, AB · Cochrane, AB · Bonnyville, AB · Camrose, AB · Innisfail, AB · Crossfield, AB · Edson, AB · Edmonton, AB · Claresholm, AB · Bow Island, AB · Beaverlodge, AB · St. Albert, AB · Grande Prairie, AB · Banff, AB · Oyen, AB · Calgary, AB · Lethbridge, AB · Coaldale, AB · Lamont, AB · Cardston, AB · Granum, AB · AB · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
Support the maintenance and certification of the Risk and Control Self Assessment (RCSA) program
Added 35 mins ago
A
Senior Manager, SSU Finance (15 Month Term)
ATB
Edmonton, AB · Calgary, AB
- Full-time
As ATB’s next Senior Manager, SSU Finance, reporting to the Director, SSU Finance, you are a key team member partnering with several Strategic Support Units (SSU) on all financial matters,…
Added 35 mins ago
F
Engineering Manager - Mining & Metals
Fluor
Vancouver, BC
- Full-time
Twelve (12) or more years of experience in engineering, procurement, and Engineering Manager positions, with the majority on mining projects;
Added 35 mins ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 35 mins ago
SC
assistant store manager, Toronto, ON
Starbucks Coffee Company
Toronto, ON
- $56,000 to $66,500 CAD / year
- Full-time
…eligible partners in this role may participate in our bonus program, designed to recognize contributions and impact in addition to annual bean stock…
Added 46 mins ago
M
Engineering manager
MorEng
North York, ON
- $120,000 to $150,000 CAD / year
- Full-time
- On-site
Added 47 mins ago
FB
Restaurant manager
FUKREY-INDIAN BISTRO
Etobicoke, ON
- From $37 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Marriott

Rooms Operations Manager

110 Erb Street West, Waterloo, ON, N2L 0C6, Canada

Full-time

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Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
Posting language: English
Posted: Oct 9, 2026

Original job description

JOB SUMMARY

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Room Operations Team

Verifies that goals are being translated to the team as they relate to guest tracking and productivity.

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

Verifies that the team has the capabilities to meet expectations.

Leads by example demonstrating self-confidence, energy and enthusiasm.

Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Rooms Operations Function(s)

Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).

Follows property specific second effort and recovery plan.

Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

Takes proactive approaches when dealing with employee concerns.

Extends professionalism and courtesy to employees at all times.

Communicates/updates all goals and results with employees.

Meets semiannually with staff on a one-to-one basis.

Assists/teaches the team scheduling against guest and hours/occupied room goals.

Performs hourly job functions as needed.

Performs other duties, as assigned, to meet business needs.

Managing and Monitoring Activities that Affect the Guest Experience

Understands the brand's service culture.

Provides excellent customer service by being readily available/approachable for all guests.

Strives to continually improve guest and employee satisfaction.

Takes proactive approaches when dealing with guest concerns.

Extends professionalism and courtesy to guests at all times.

Responds timely to customer service department request.

Verifies that all team members meet or exceed all hospitality requirements.

Managing Profitability

Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).

Verifies that a viable key control program is in place.

Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Strives to maximize the financial performance of the department.

Conducting Human Resources Activities

Interviews and assists in making hiring decisions.

Receives hiring recommendations from team supervisors.

Verifies that orientations for new team members are thorough and completed in a timely fashion.

Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.

Celebrates successes and publicly recognizes the contributions of team members.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Rooms Operations Manager oversees the daily execution of rooms department operations, including Front Office, Engineering, and Housekeeping. They are responsible for driving guest satisfaction, managing staff performance, and ensuring the financial success of the department.

Requirements

Candidates must possess either a high school diploma with 4 years of relevant experience or a 2-year degree in hospitality or business with 2 years of experience. Strong leadership, communication, and operational management skills are required to meet property goals.

Skills

Operations Management
Team Leadership
Guest Satisfaction
Financial Performance
Front Office Management
Housekeeping Management
Staff Scheduling
Conflict Resolution
Quality Auditing
Hiring
Employee Development
Customer Service
Performance Monitoring
Budgeting
Policy Compliance

Visa sponsorship

Not detected in the job text

Keywords

Rooms Operations
Front Office
Housekeeping
Engineering
Maintenance
Guest Satisfaction
Financial Performance
Quality Audit
Staff Management
Hospitality Management
Human Resources
Performance Data
Key Control
SOP
LSOP
Marriott International
Delta Hotels
Customer Service
Productivity
Team Empowerment

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