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Marriott

Sales Executive

10344 102nd Street, Edmonton, AB, T5J 0K9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 4, 2026

Original job description

JOB SUMMARY

Handles customer inquires and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred:

Large group sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property sales.

Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.

Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.

Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.

Develops group sales revenue and operation budgets, and provides forecasting reports.

Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.

Assists with selling, implementation, and follow-through of group sales promotions.

Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.

Provides accurate, complete, and effective turnover to Event Management.

Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

Conducts site inspections, as required.

Monitors same day selling procedures to maximize room revenue and control hotel occupancy.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Participates in and practices daily service basics of the brand

Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.

Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: JW Marriott Edmonton ICE District takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

The Sales Executive manages group sales inquiries, conducts site inspections, and negotiates contracts to achieve revenue goals. They also partner with the operations team to ensure seamless service delivery and high customer satisfaction.

Requirements

Candidates must have a high school diploma with 4 years of relevant experience or a 2-year degree with 2 years of experience. Large group sales experience is preferred for this role.

Skills

Group sales
Contract negotiation
Revenue management
Site inspections
Customer service
Up-selling
Forecasting
Relationship management
Market analysis
Strategic planning
Event coordination
Communication
Problem resolution
Sales strategy
Budgeting

Benefits

Relocation assistance

Visa sponsorship

Not detected in the job text

Keywords

Sales Executive
Group Sales
Revenue Management
Hospitality
Contracting
Site Inspections
Forecasting
Budgeting
Customer Loyalty
Event Management
Market Analysis
Up-selling
Sales Strategy
Relationship Building
Marriott International
Luxury Portfolio
Property Sales
Catering Sales
Turnover
Service Excellence

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