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TO
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Newmarket, ON
- Temporary
Oversee and support staff and Inclusion volunteers through ongoing coaching, formal performance evaluations, and staff discipline, as needed.
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UO
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MN
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Marriott

Senior Butler

325 Bay Street, Toronto, ON, M5H 4G3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

POSITION SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Senior Butler oversees the functioning and delivery of butler services. You verify that there is a seamless approach to the pre-arrival, guest stay and at departure through St. Regis brand standards. You supervise the work of the Butler team – comprised of Butlers and Butler Valets – and drive strong coordination with other departments. Responsibilities also include people management tasks including interviewing and hiring Butler team members and creating schedules to ensure optimal staffing levels.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Senior Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.

You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Supervisory Experience: No supervisory experience.

License or Certification: None

REQUIRE QUALIFICATIONS

Related Work Experience: 1 year related work experience required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The St. Regis Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Oversee the delivery of Butler services throughout the guest journey, ensuring a seamless experience that meets St. Regis brand standards. Supervise and coordinate the Butler team, manage hiring and schedules, and uphold service quality, safety, and professional standards.

Requirements

At least one year of related work experience is required, and Ontario Smart Serve Certification is required. A high school diploma or GED is preferred; no supervisory experience or other license or certification is specified as required.

Skills

Butler Service
Guest Service
Personalized Service
Anticipating Guest Needs
Team Supervision
Staff Scheduling
Interviewing and Hiring
Interdepartmental Coordination
Communication
Quality Standards
Workplace Safety
Professional Appearance

Visa sponsorship

Not detected in the job text

Keywords

Butler Service
Luxury Hospitality
Guest Experience
Guest Service
Pre-Arrival Service
Guest Stay
Departure Service
St. Regis Brand Standards
Butler Team
Butler Valets
Team Supervision
People Management
Interviewing
Hiring
Staff Scheduling
Staffing Levels
Interdepartmental Coordination
Anticipatory Service
Personalized Service
Quality Standards
Workplace Safety
High School Diploma
GED
Marriott International

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