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Added 11 mins ago
Member Relationship Manager
YNCU
Woodstock, ON
Full-time
Branch Operations & Occasional Supervisory Support (10%)
Added 11 mins ago
Emergency Response Specialist, Underground
Agnico Eagle Mines Limited
Cochrane, ON
Full-time
…And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local…
Added 11 mins ago
Child & Youth Care Manager (Curriculum & Quality Enhancement)
Lambert Nemec Group
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Full-time
At the YMCA-YWCA, exceptional programs begin with exceptional leadership. As a member of the Broader Leadership Network, you'll work alongside an experienced leadership team committed to…
Added 12 mins ago
Seasonal Stylist (Retail) (Part-time)
Mejuri
BC
Part-time
Mejuri is heading into its busiest time of year and looking for seasonal support to join our team! As a Seasonal Stylist, you'll be the first point of contact for our customers, and first…
Added 12 mins ago
FINANCIAL ANALYST
Asahi International
Toronto, ON
As a key member of Canada Finance Team, the Financial Analyst is tasked with supporting strategic business decision making and the delivery of Asahi Canada’s strategic and financial…
Added 12 mins ago
FINANCIAL ANALYST
Asahi International
Toronto, ON
As a key member of Canada Finance Team, the Financial Analyst is tasked with supporting strategic business decision making and the delivery of Asahi Canada’s strategic and financial…
Added 12 mins ago
Operations Supervisor
Intelcom
Candiac, QC
Full-time
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
Added 12 mins ago
Counter Sales Associate
Sonepar
London, ON
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In…
Added 12 mins ago
Cook - Full-Time 60 hours bi-weekly - Medex
Extendicare
Ottawa, ON · LTC - Medex (Baseline Rd.)
Full-time
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses.…
Added 12 mins ago
Specialist, Accounts Payable
Aecon
Toronto, ON
…through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class…
Added 12 mins ago
Manager, FP&A - Wireless Business
Bell
Toronto, ON
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes…
Added 27 mins ago
Service Supervisor
Toromont Cat
Sudbury, ON
Full-time
Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of…
Added 27 mins ago
Login Technician
Element Materials Technology
Edmonton, AB
Other
Element has an opportunity for a Login Technician to join our rapidly expanding team. As a member of the operations team, the Login Technician will be responsible for receipt and inspection…
Added 27 mins ago
Personal Banking Associate
Alterna Savings
Toronto, ON
Full-time
The Personal Banking Associate contributes to the team’s sales plan through effective assessment of members’ financial needs and providing product and service solutions to satisfy the…
Added 27 mins ago
Stylist
BonLook
Ottawa, ON
Full-time
In this role, you’ll deliver exceptional service and support, enhance the lives of our customers in a dynamic, and rewarding, and collaborative environment! Join a team passionate about…
Added 27 mins ago
PMT FLV 2027
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Florenceville-Bristol, NB
Full-time · Other
…operational excellence, and best practices in safety, quality, and team management. This multifaceted training equips graduates with the technical skills, leadership abilities, and…
Added 41 mins ago
Production Management Trainee
McCain Foods
Florenceville-Bristol, NB
Full-time
…operational excellence, and best practices in safety, quality, and team management. This multifaceted training equips graduates with the technical skills, leadership abilities, and…
Added 41 mins ago
Sales Coordinator
Beutel, Goodman & Company Ltd.
Toronto, ON
Full-time
As a member of the Beutel Goodman Managed Assets team, the Sales Coordinator plays a critical role in supporting the sales, service, reporting, and operational needs of the team. The…
Added 41 mins ago
Cookie Crew
Insomnia Cookies
Hamilton, ON
$17.6 CAD / hour
Internship
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 41 mins ago
Plant Manager
Movement Search & Delivery
Chatham-Kent, ON · Tilbury, ON
Full-time
As a Plant Manager reporting to the Director of Operations USA/Canada, you will be full P&L responsibility in addition to full up line responsibility for Production Engineering, Logistics &…
Added 41 mins ago
Senior Manager, Revenue Operations
Texada Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
Experience leading or mentoring at least one team member, ideally within sales/revenue operations or business systems
Added 42 mins ago
Delivery Driver
Fire & Flower Inc.
Saskatoon, SK
…of the customer journey. When not on delivery, the role may support in-store operations during downtime or for break coverage including basic guest service, inventory, and store…
Added 42 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Kelowna, BC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 57 mins ago
Service Express Agent - Phone Operator
Marriott
Vancouver, BC
Full-time
…and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify…
Added 1 hour ago
General Counsel
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Full-time
Partner with leaders across Operations, Manufacturing, Sales, HR, Finance, IT, Marketing, and Innovation to support business objectives while protecting the organization's interests.

Marriott

Service Express Agent - Phone Operator

1601 Bayshore Drive, Vancouver, BC, V6G 2V4, Canada

Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Service Express Agent manages guest requests and inquiries via phone, email, and chat while operating the property's switchboard. They are responsible for logging issues, coordinating with departments like housekeeping, and ensuring guest satisfaction through follow-up.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. The role requires clear professional communication skills and the ability to perform physical tasks such as standing or walking for extended periods.

Skills

Telephone etiquette
Customer service
Communication
Problem solving
Data entry
Conflict resolution
Multitasking
Attention to detail
Interpersonal skills
Professionalism
Time management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Hospitality
Switchboard
Guest Relations
Point-of-sale system
Communication
Property Management
Concierge
Front Office
Telephone Operations
Service Standards
Quality Assurance
Administrative Support

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