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Added 3 days ago
Hospital Contact Centre Agent - Casual (Switchboard Operator)
Provincial Health Services Authority
Vancouver, BC
Part-time
Added 5 days ago
Front Desk Agent
Concord Hospitality Enterprises
AB · Calgary, AB
Full-time
We are in search of a warm, friendly, courteous, and professional Front Desk Agent. Working at the front desk means you are the hub of the hotel. Your role is key to the overall experience…
Added 1 month ago
Information Technology - Desk Agent
Omni Hotels & Resorts
Toronto, ON
Full-time
Receiving and sending emails as needed, as well as operating switchboard and two-way radio.
Added 2 days ago
Part Time Guest Services Agent - Whistler Sundance Lodge
Travel + Leisure Co.
Whistler, BC
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
Added 24 days ago
Guest Service Agent - Summer 2026
Tyax Lodge & Heliskiing
Gold Bridge, BC
Full-time
Job Board / Guest Service Agent - Summer 2026
Added 2 days ago
Guest service agent
ClubLink
Mactier, ON
Internship
Added 3 days ago
Overnight Front Desk Agent
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
…skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine…
Added 4 days ago
Guest Service Agent
Northland Properties
Dartmouth, NS
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 3 days ago
Overnight Front Desk Agent
AccorHotel
Lake Louise, AB
Full-time
…skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine…
Added 4 days ago
Guest Service Agent
Northland Properties
St. John's, NL
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 5 days ago
Guest Service Agent
Northland Properties
Surrey, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 5 days ago
Call Center Agent Communication Services
St. Michael's Hospital
Toronto, ON
Part-time
…calls as well as external callers' inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and…
Added 6 days ago
Guest Service Agent
Northland Properties
Quesnel, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 16 days ago
Front desk agent
The Russell Inn Hotel & Conference Centre
Russell, MB
Full-time
Added 11 days ago
Guest Services Agent
Marriott
Quebec, QC
Full-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 12 days ago
Guest Services Agent
Marriott
Saskatoon, SK
Full-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 1 month ago
Guest Service Agent
Algonquin Resort
Halifax, NS
Full-time
The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate…
Added 19 days ago
GUEST SERVICE AGENT
Lais Hotel Properties L
Niagara-on-the-Lake, ON
Up to $18.94 CAD / hour
Part-time
Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work…
Added 25 days ago
Guest Services Agent
Employment Solutions - Sault College
Sault Ste. Marie, ON
Part-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 26 days ago
Front desk agent
Hospitality Newfoundland and Labrador
Channel-Port aux Basques, NL
Internship
Added 23 days ago
Guest Service Agent
Northland Properties
Penticton, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 5 months ago
guest services agent - hotel
Best Western Plus Okotoks Inn & Suites
Okotoks, AB
Full-time
Added 1 month ago
Overnight - Front Office Reception Agent
Fairmont Hotels & Resorts
Fairmont Hot Springs, BC
Full-time
…skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine…
Added 27 days ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 27 days ago
Guest Service Agent
Marriott
Vancouver, BC
Full-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…

Marriott

Service Express Agent - Phone Operator

1601 Bayshore Drive, Vancouver, BC, V6G 2V4, Canada

Job type: Full-time
Posting language: English
Posted: Sep 10, 2026

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Original job description

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: The Westin Bayshore Vancouver takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

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More about this job

Responsibilities

The Service Express Agent manages guest requests and inquiries via phone, email, and chat while operating the property switchboard. They are responsible for logging issues, coordinating with departments like housekeeping, and ensuring guest satisfaction through professional communication.

Requirements

Candidates must possess a high school diploma or G.E.D. equivalent. The role requires clear professional communication skills and the ability to perform physical tasks such as standing or walking for extended periods.

Skills

Telephone etiquette
Customer service
Communication
Problem solving
Data entry
Switchboard operation
Conflict resolution
Interpersonal skills
Attention to detail
Time management
Hospitality
Point-of-sale systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Hospitality
Switchboard
Guest Relations
Communication
Point-of-sale
Data Entry
Front Desk
Hotel Operations
Telephone Etiquette
Problem Resolution
Property Management
Service Standards
Professionalism

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