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Added 28 mins ago
CO
Emergency Planning Manager (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
Serves as the City's lead for Emergency Support Services (ESS).
Added 28 mins ago
LD
Program Manager
Leonardo DRS
Bedford, QC
- Full-time
Reporting to the Senior Director - Line of Business Lead, the Program Manager is responsible to coordinate and monitor the design, development and testing of switch-mode power conversion…
Added 28 mins ago
WF
Internet Sales Consultant
Waterloo Ford Lincoln
Canada
- Full-time
…them through the entire sales process from initial inquiry to delivery. Daily activities include greeting customers, presenting and demonstrating vehicles, explaining features and financing…
Added 28 mins ago
DT
VFX Producer
Dream Theory
Vancouver, BC
- Full-time
Lead projects from initial brief and creative development through production, review, and final delivery.
Added 28 mins ago
DT
VFX Supervisor
Dream Theory
Toronto, ON
- Full-time
Lead the creative and technical execution of VFX projects from concept development through final delivery.
Added 43 mins ago
DT
VFX Supervisor
Dream Theory
Vancouver, BC
- Full-time
Lead the creative and technical execution of VFX projects from concept development through final delivery.
Added 43 mins ago
ED
Electrical Foreman
Enersolv Design + Build Ltd.
Burnaby, BC
- Full-time
Our vision is not just about providing turnkey delivery of high-performance, energy-efficient, sustainable buildings; our collaborative values are built right into our name: Design + Build.…
Added 43 mins ago
DT
VFX Producer
Dream Theory
Toronto, ON
- Full-time
Lead projects from initial brief and creative development through production, review, and final delivery.
Added 1 hour ago
S|
Technical Director
Starmass | Smart Structural Monitoring Services
Toronto, ON
- Contract
We are seeking an experienced Technical Director to lead and execute STARMASS Canada's engineering and technical operations.
Added 1 hour ago
M
Manager, Strategic Finance & Deal Desk
Mecka
Remote, Canada
- $140,000 to $155,000 USD / year
- Full-time
- Remote
Commercial judgment: You have priced and structured complex commercial deals, and you can explain to a sales lead in plain numbers why a deal works or does not.
Added 1 hour ago
M
Privacy Counsel and Data Protection Officer
Mecka
Remote, Canada
- $150,000 to $180,000 USD / year
- Full-time
- Remote
…protection obligations, monitor compliance, and act as the lead point of contact for data subjects and supervisory authorities globally. You will have direct access to senior management,…
Added 1 hour ago
A&
Manager - Transaction Advisory Canada - Performance Improvement
Alvarez & Marsal
Toronto, ON
- Full-time
Partner with clients to prioritize initiatives and lead end-to-end implementation of performance improvement programs.
Added 1 hour ago
M
Manager, Strategic Finance & Deal Desk
Mecka.ai
Richmond Hill, ON
- $140,000 to $155,000 USD / year
- Full-time
Commercial judgment: You have priced and structured complex commercial deals, and you can explain to a sales lead in plain numbers why a deal works or does not.
Added 2 hours ago
L
Supply Chain Project Manager | Contract until October 2027
lululemon
Vancouver, BC
- Full-time
…partner with Global Supply Chain leadership to stand up and lead a project within the strategic PMO portfolio across several functions, including work to plan, design, and deliver against…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
S
Prepared Foods - Manager Home Meal Replacement
Sobeys
Saskatoon, SK
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 2 hours ago
L
Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
Lead, coach, and develop the campus safety team, including scheduling, performance management, and capability building.
Added 2 hours ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
Plan, organize and lead a design team for new product development with adherence to Product Development Process, Husky Standards and Stage Gate. Responsibilities include estimating effort…
Added 2 hours ago
M
Strategic Projects Lead (Studio PMO)
Mecka
Remote, Canada
- $165,000 to $185,000 CAD / year
- Full-time
- Remote
As Strategic Projects Lead, you will build and run project management for our studio projects and own our most complex projects from end to end. You will plan each project from scoping to…
Added 3 hours ago
T&
Director Information Management
Turner & Townsend
Toronto, ON
- Full-time
The successful candidate will also serve as the Information Management Lead on a major aviation program, overseeing Document Control, BIM, and PMIS functions while providing executive-level…
Added 4 hours ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking an experienced and business-focused Manager, Parking and Commercial Operations to lead the performance and growth of key customer-facing commercial operations,…
Added 4 hours ago
SH
Operations Coordinator
South Hall Banquet & Wedding Palace Ltd
Vancouver, BC
- Full-time
Coordinate with the Office Manager, Head Chef, and Floor Lead to ensure event readiness.
Added 4 hours ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
Once a Nation's funding is approved, you own it. You run the project to completion, keep Eve, our delivery platform, current, and keep the Nation informed. Some days you'll be on a call…

Marsh

BCS Client Management Canada Business Engagement Partner

Toronto, ON, Canada

The applicable base salary range for this role is $83,800 to $133,800. · Full-time

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Job details

Pay: The applicable base salary range for this role is $83,800 to $133,800.
Job type: Full-time
Apply by: Nov 15, 2026
Experience: 7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.
Posting language: English
Posted: Oct 3, 2026

Original job description

The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations (CMO) function includes timely,  accurate client onboarding, maintenance of client commitments, execution of service agreements, and completion of financial crime screenings.  This role drives adoption of CMO services across client-facing business teams, ensures high-quality operational delivery in partnership with our Global Capability Center (GCC), and identifies and leads continuous improvement initiatives that increase efficiency, reduce risk, and improve the client and colleague experience.

We can Count on you to :

Serve as the trusted strategic partner and primary liaison to Canada business leaders, BCS colleagues, and cross-functional partners (Legal, Finance, Compliance).
Develop and execute an engagement plan that increases business adoption of Client Management Operations services and raises awareness of capabilities and SLAs.
Build and sustain relationships across client‑facing teams to anticipate needs, surface issues, and embed CMO into business workflows.
Act as the escalation point for operational issues and collaborate with stakeholders to reach timely resolutions.
Monitor and report against key operational KPIs (e.g., onboarding turnaround, service agreement execution, completion of financial crime screenings, SLA compliance).
Partner with the GCC and internal leads to ensure consistent, timely, and accurate delivery of services across Canada.
Coordinate remediation where service gaps exist and lead root-cause analysis for recurring issues.
Identify, prioritize, and drive process improvements and automation opportunities that reduce manual effort and improve outcomes.
Partner on the design and implementation of Canada-specific enhancements to Global CMO practices where appropriate.
Lead change management activities for new processes or tools, including communications, training coordination, and adoption tracking.
Maintain oversight of governance, controls, and compliance activities affecting client onboarding and servicing.
Prepare and present regular performance updates, insights, and recommended actions to BCS leadership and business stakeholders.
Ensure issues, complaints, and operational risks are logged, tracked, and resolved in line with internal policies.
Influence outcomes by working cross-functionally and leveraging strong stakeholder management skills - this role does not have direct reports.
Coordinate with offshore/nearshore teams and other regional leads to align priorities and service levels.

What you need to have:

Bachelor’s degree in Business, Finance, Insurance, Operations Management, or related field (or equivalent experience).
7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.
Demonstrated ability to influence and engage senior stakeholders across functional areas without direct reporting lines.
Strong operational mindset with experience measuring and managing KPIs, SLAs, and performance dashboards.
Excellent verbal and written communication and presentation skills; able to present to senior leadership.
Strong problem solving and project/priority management skills; ability to manage multiple initiatives concurrently.
Comfortable working in partnership with offshore/GCC teams and operating in a hybrid in‑office environment.

What Makes you Stand Out:

Experience with client onboarding, client lifecycle management, or similar insurance operations functions.
Experience working with global/shared service centers (GCC/offshore) and driving improvements across distributed teams.
Demonstrated continuous improvement experience (Lean, Six Sigma, process mapping).
French language skills (spoken/written) or other Canadian official language skills.
Prior experience in a matrixed, regulated environment with governance and compliance responsibilities.

Why Join Our Team:

Opportunity to be the Canada lead for a centralized, high-impact operational function.
Visible cross-functional role partnering with senior business leaders and global teams.
Opportunity to shape how Marsh delivers onboarding and client lifecycle services in Canada.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $83,800 to $133,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a New position.

R_360345

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More about this job

Responsibilities

Serve as the primary liaison for Client Management Operations in Canada, building business adoption and coordinating reliable service delivery with the Global Capability Center and cross-functional partners. Monitor performance and operational risks, resolve escalations, lead process improvements and change initiatives, and report insights and recommendations to leadership.

Requirements

Requires a bachelor’s degree in a relevant field or equivalent experience, plus at least seven years of relevant experience in client operations, service delivery, or business engagement. Candidates should demonstrate senior stakeholder influence, KPI and SLA management, strong communication and problem-solving skills, and the ability to manage concurrent initiatives and work with offshore teams.

Skills

Stakeholder Management
Client Operations
Client Onboarding
Client Lifecycle Management
Service Delivery
KPI and SLA Management
Performance Reporting
Process Improvement
Root-Cause Analysis
Change Management
Project Management
Risk Management
Governance and Compliance
Cross-Functional Collaboration
Communication and Presentation
Offshore Team Coordination

Benefits

Health and Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Client Management Operations
Client Onboarding
Client Lifecycle Management
Client Commitments
Service Agreements
Financial Crime Screening
Global Capability Center
Shared Services
Stakeholder Engagement
Key Performance Indicators
Service-Level Agreements
Performance Dashboards
Operational Delivery
Continuous Improvement
Process Mapping
Lean
Six Sigma
Automation
Root-Cause Analysis
Change Management
Governance
Compliance
Operational Risk
Remediation
Insurance
Financial Services
Cross-Functional Collaboration
Offshore Teams
Hybrid Work

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