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Added 6 mins ago
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Marketing Specialist
Numeris
Toronto, ON
- Contract
The Marketing Specialist supports all marketing and communications activities across the organization, managing project intake, prioritization, and workflow to ensure timely delivery of…
Added 21 mins ago
AC
Manager, Tax / Directeur(trice), Fiscalité
ACCA Careers
Bathurst, NB
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 21 mins ago
SM
Logistics Specialist
Smartrend Manufacturing Group
Winnipeg, MB
- $47,000 to $66,000 CAD / year
- Full-time
As our Logistics Specialist, you'll take ownership of daily shipping and transportation activities, coordinating domestic and international shipments, managing documentation, and resolving…
Added 21 mins ago
RT
Senior Data Science Developer
Russell Tobin
Toronto, ON
- $60 to $70 CAD / hour
- Contract
The Senior Data Analytical Specialist/Scientist will develop advanced analytics, predictive models, and AI-driven insights to address priority business opportunities. The role will apply…
Added 21 mins ago
WU
Technology Support Specialist (Applications Systems Support)
Western University
London, ON
- Full-time
The Technology Support Specialist (Applications Systems Support) will provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry,…
Added 36 mins ago
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Member Experience Advisor - Claresholm
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Claresholm, AB
- Part-time
…banking services that are right for every member, providing solutions to financial needs or referring members to an appropriate specialist, and contributing to the branch portfolio, and…
Added 36 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation…
Added 51 mins ago
AC
Manager, Tax
ACCA Careers
Stratford, PE
- Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 51 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation…
Added 51 mins ago
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Marketing Events Specialist
YuJa
Toronto, ON · North York, ON
- $60,000 to $65,000 CAD / year
- Full-time
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and…
Added 51 mins ago
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Area Sales Specialist
ZebraBlinds4you
Barrie, ON
- Full-time
Role Description The Area Sales Specialist is a full-time, on-site role based in Barrie, ON, responsible for driving sales growth across designated territories. This position involves…
Added 1 hour ago
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IT System Architecture Specialist
CAE
Montreal, QC
- Full-time
As an IT System Architecture Specialist on our team, your mission is to be the technical leader in multidisciplinary teams including architecture, customer experience, cybersecurity,…
Added 1 hour ago
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Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 1 hour ago
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Mortgage Specialist
BMO
Edmonton, AB
- Full-time
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Added 1 hour ago
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Wealth Specialist
Thrive Wealth Management
Kindersley, SK · Macklin, SK
- Full-time
We’re looking for a Wealth Specialist to join our Thrive Wealth Management team in Macklin or Kindersley, Saskatchewan who is passionate about providing new and existing clients with…
Added 1 hour ago
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Specialist Cyber Diplomacy & Governance (Business Strategy & Planning)
City of Toronto
Toronto, ON
- Full-time
The Specialist, Cyber Diplomacy & Governance provides senior-level technical and business advice, support, and services to City divisions, agencies, and corporations on cyber security…
Added 1 hour ago
PL
Senior Global Payroll Specialist
PartnerRE Ltd.
Toronto, ON
- $102,533 to $125,318 CAD / year
Our mission is to continue to be a financially stable and predictable business partner, supporting our clients with solutions tailored to their needs, delivering superior returns to our…
Added 1 hour ago
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Technical Sales Specialist – Southwestern Ontario
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ON · Southwestern Ontario, Ontario
- Full-time
sectors. Through our wide range of solutions and personalized advice, we help
Added 1 hour ago
HI
Privacy and Compliance Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
…Reciprocal. Combined with sage counsel and risk management solutions, HIROC works with its partners to increase…
Added 1 hour ago
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Business analyst, Business strategies
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a business strategy analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery;…
Added 2 hours ago
IG
EDI Developer / Integration Specialist
Insight Global
Mississauga, ON
- $50 to $65 CAD / hour
- Contract
Insight Global is seeking an EDI Developer / Integration Specialist to support a growing EDI environment within a high-volume warehouse and distribution operation.
Added 2 hours ago
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3319 - Intermediate Salesforce Marketing Cloud Specialist
Amyantek
Toronto, ON
- Contract
The role is approximately 95% focused on Salesforce Sales Cloud and requires someone who can work directly with business stakeholders, understand their requirements, translate those…
Added 4 hours ago
E
Customer Relations Specialist
Explore!
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
High level of empathy and understanding, with the ability to identify solutions that maintain the customer's confidence whilst balancing the business objectives.
Added 4 hours ago
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Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…next steps. Our partner is looking for a Bilingual Sales Ops Specialist based in Montreal, Quebec,…
Added 4 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…

Marsh

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

R_371118

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More about this job

Responsibilities

Support production and business applications, with a focus on AI applications, by triaging tickets, monitoring application health, troubleshooting issues, and coordinating fixes with stakeholders and IT teams. Conduct root cause analysis, communicate incident and change updates, support deployments and process improvements, and provide on-call and off-hours coverage as needed.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years of AI application support experience. Candidates should have hands-on experience with relevant application, database, API, scripting, containerization, ITSM, and AI monitoring tools, along with strong troubleshooting and communication skills.

Skills

AI Application Support
Application Monitoring
Incident Management
Root Cause Analysis
Troubleshooting
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health and Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
Business Applications
Datadog
LangSmith
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
ServiceNow
JIRA
Splunk
Large Language Models
Prompt Engineering
MCP
RAG
ITIL
Change Management

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