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Added 28 mins ago
SD
Specialist, Patient Care
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 1 hour ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
…independently within Chilliwack General Hospital utilizing office space rented from the health authority. The decision to base the clinic in the hospital was made to facilitate more…
Added 1 hour ago
HM
Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
Our newly opened clinic features six spacious examination rooms, dedicated physician office space, advanced technology, experienced support staff, and an onsite pharmacy. Physicians enjoy a…
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Burnaby, BC
- Full-time
Order, interpret, and follow up on diagnostic tests, laboratory results, and specialist referrals.
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
Coquitlam, BC
- Part-time
…rooms - a clinic where physicians have strong administrative support, flexibility in how they practise, and the benefit of working alongside physicians from different…
Added 2 hours ago
CL
Warehouse Systems & Process Improvement Specialist
Charger Logistics Inc
Brampton, ON
- Full-time
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded…
Added 2 hours ago
CC
Transportation Specialist
Canadian Cancer Society
Toronto, ON
- Part-time
The Transportation Specialist will bring expertise in working with a diverse population from a contact center environment. While ensuring compliance with established program processes, the…
Added 2 hours ago
TL
Sales Associate (Brick Specialist) - Durham, NC
the LEGO Group
ON · Durham, ON
- Part-time
Join the LEGO® Brand Retail team as a Sales Associate (Brick Specialist) and provide inspirational guest experiences in an interactive and vibrant store environment. We are looking for…
Added 2 hours ago
AN
Registered Psychiatric Nurse (RPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Work in collaboration with onsite Addictions Specialist for Doctor Day, as well as use critically thinking as to appropriateness of reaching out to the On Call Physician for medical matters…
Added 2 hours ago
AN
Licensed Practical Nurse (LPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Work in collaboration with onsite Addictions Specialist for Doctor Day, as well as use critically thinking as to appropriateness of reaching out to the On Call Physician for medical matters…
Added 2 hours ago
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Registered Nurse (RN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Work in collaboration with onsite Addictions Specialist for Doctor Day, as well as use critically thinking as to appropriateness of reaching out to the On Call Physician for medical matters…
Added 2 hours ago
AN
Registered Nurse (RN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Work in collaboration with onsite Addictions Specialist for Doctor Day, as well as use critically thinking as to appropriateness of reaching out to the On Call Physician for medical matters…
Added 2 hours ago
AN
Licensed Practical Nurse (LPN) - Full-Time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Work in collaboration with onsite Addictions Specialist for Doctor Day, as well as use critically thinking as to appropriateness of reaching out to the On Call Physician for medical matters…
Added 2 hours ago
AN
Registered Psychiatric Nurse (RPN) - Casual
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Part-time
Work in collaboration with onsite Addictions Specialist for Doctor Day, as well as use critically thinking as to appropriateness of reaching out to the On Call Physician for medical matters…
Added 2 hours ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 2 hours ago
PS
Product Specialist - CRM
PBS Systems
Calgary, AB
- Full-time
As a Product Specialist (CRM) you will be working within the Development department and will be responsible for problem management, quality assurance testing, documenting, and participating…
Added 2 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 2 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Added 3 hours ago
NI
Field Service Specialist (Nisku)- Completion Tools
NOV Inc.
Nisku, AB
- Full-time
The Field Service Specialist in Nisku, Alberta will oversee and install NOV Completion Tools equipment at customer job sites. The Field Service Specialist will account for, caliper, and…
Added 3 hours ago
A
Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
We are seeking a Hearing Instrument Specialist or Audiologist who is ready to join an organization that combines passion and performance to shape a better world. As a Global Top Employer…
Added 3 hours ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 3 hours ago
BP
Content Creation Specialist
BNP Paribas
Montreal, QC
- Full-time
Support DE&I and employer‑branding initiatives continuously by highlighting inclusive culture and community programs, using authentic storytelling techniques.
Added 3 hours ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
Manulife Mental Health and Counselling Services - Access confidential mental health and wellness support through the Manulife app, with convenient options to book counselling,…
Added 3 hours ago
Project Design Specialist
State Window Corporation
Vaughan, ON
Reports to the Project Design Support Manager on all matters, regarding the assigned and drafting issue. The Project Design Specialist shall ensure to meet submittal dates in a timely…
Added 4 hours ago
A
Ingénieur En Logiciel Embarqué
Actalent
Montreal, QC
- $50 to $60 CAD / hour
- Contract

Marsh

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

R_371118

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More about this job

Responsibilities

Support production and business applications, with a focus on AI applications, by triaging tickets, monitoring application health, troubleshooting issues, and coordinating fixes with stakeholders and IT teams. Conduct root cause analysis, communicate incident and change updates, support deployments and process improvements, and provide on-call and off-hours coverage as needed.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years of AI application support experience. Candidates should have hands-on experience with relevant application, database, API, scripting, containerization, ITSM, and AI monitoring tools, along with strong troubleshooting and communication skills.

Skills

AI Application Support
Application Monitoring
Incident Management
Root Cause Analysis
Troubleshooting
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health and Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
Business Applications
Datadog
LangSmith
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
ServiceNow
JIRA
Splunk
Large Language Models
Prompt Engineering
MCP
RAG
ITIL
Change Management

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