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Added 18 mins ago
XC
Marketing Lead
XCMG Canada
AB · Edmonton, AB
- Full-time
…that enhance brand visibility, engage target audiences, and support business growth for XCMG Canada Ltd. This position focuses on implementing branding, marketing campaigns, content…
Added 18 mins ago
TC
IVR Automation tester
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $100,000 CAD / year
- Full-time
The role also includes test planning, test data preparation, regression suite creation, SITUAT production validation, and environment coordination.
Added 18 mins ago
QM
Spécialiste principal en soumissions - Cabinet d'avocats d'envergure nationale
Quantum Management Services Ltd.
Montreal, QC
- $85,000 to $110,000 CAD / year
- Full-time
Reporting to the Chief Client Relations Officer, the Senior Proposal Specialist plays a key role in the firm's growth by leading the production of high-level proposals and responses to…
Added 18 mins ago
Z
Area Sales Specialist
ZebraBlinds4you
Barrie, ON
- Full-time
Role Description The Area Sales Specialist is a full-time, on-site role based in Barrie, ON, responsible for driving sales growth across designated territories. This position involves…
Added 32 mins ago
TW
Consumer Support Specialist 1
Thrive Wealth Management
Assiniboia, SK · Regina, SK
- Full-time
We are looking for a motivated and enthusiastic team player to join our Consumer Support team as a Consumer Support Specialist 1. Your primary role will be to provide back-office consumer…
Added 47 mins ago
JC
Electrical Engineering Specialist
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
The Electrical Engineering Specialist provides advanced technical support across the Electrical Engineering Department, helping resolve complex design issues, technical escalations, and…
Added 47 mins ago
TO
Financial Sales Manager II Target
Top of Virginia Regional Chamber
Winchester, ON
- Full-time
…business branch location, overseeing office operations with the support of an operations…
Added 47 mins ago
KK
Enrollment & Tour Specialist for Childcare Centre
Kreative Kidz
QC · Laprairie, QC
- Full-time
Added 2 hours ago
PH
Digital Media Specialist
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Digital Media/AV Specialist supports BC Children’s & BC Women’s through planning, creative development, production and output of a wide range of digital media products in collaboration…
Added 6 hours ago
S
Communication & Social Media Specialist - VIE Contract
Sanofi
Toronto, ON
- Full-time
As Communication & Social Media Specialist VIE within our Sanofi Canada's Communications team, you’ll support internal and external communications across our three Business Units,…
Added 8 hours ago
AA
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez une expérience en support aux produits, vous avez travaillé dans le domaine de l’aéronautique et vous souhaitez évoluer et développer de nouvelles compétences? Ce poste est pour…
Added 8 hours ago
AA
Spécialiste Risque Électromagnétique / Electromagnetic Hazard Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…électromagnétique, de la conception à la certification, incluant le support à la production et à l'exploitation en…
Added 8 hours ago
AA
Flight Control System Certification Specialist / Spécialiste de Certification des Systèmes de Commandes de Vol
Airbus Aircraft
Montreal, QC
- Full-time
Vous ferez partie du contrôle de l’avion dont l’objectif est le développement, certification, soutien à la production, soutien en service des systèmes de commandes de vol et systèmes…
Added 9 hours ago
R
Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
We are presently seeking a Quality Assurance Specialist to play a critical role in maintaining and enhancing our AS9100 and ISO 9001 Quality Management System (QMS). The ideal candidate…
Added 9 hours ago
DM
Control Systems Technical Specialist II
Discovery Mining Ltd
South Porcupine, ON
- Temporary
Provides support to operations, metallurgists, maintenance, engineering, and the projects departments to safely maximize production capacity across both processing and mining facilities.
Added 9 hours ago
M
Support Specialist - AI Applications
Marsh
Toronto, ON
- Full-time
This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes…
Added 9 hours ago
A
Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus
Mirabel, QC · Montreal, QC
- Full-time
…systèmes avioniques de l’Airbus A220 et d’assurer d’en assurer le support aux équipes de production et aux opérateurs de la flotte…
Added 10 hours ago
A
Manufacturing Engineering Specialist
Actalent
Ottawa, ON · Nepean, ON
- $25 to $28 CAD / hour
- Contract
This role provides hands-on technical support for manufacturing equipment programming, automation, fixture design, and production process improvements. You will work closely with the…
Added 10 hours ago
A
ILS Specialist
Actalent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
This role offers the opportunity to support advanced systems across multiple Integrated Logistics Support (ILS) disciplines, including Logistics Support Analysis, Configuration Management,…
Added 10 hours ago
A
ILS Specialist
Actalent
Calgary, AB
- $100,000 to $130,000 CAD / year
- Full-time
This role offers the opportunity to support advanced systems across multiple Integrated Logistics Support (ILS) disciplines, including Logistics Support Analysis, Configuration Management,…
Added 10 hours ago
A
Spécialiste Control Qualité
Actalent
Levis, QC · Saint-Lambert-de-Lévis, QC
- $40 to $48 CAD / hour
- Full-time
Support production engineering and quality teams.
Added 10 hours ago
K
Procurement & NetSuite Specialist
Kelly
Waterloo, ON
- $65,000 to $70,000 USD / year
- Full-time
Kelly is recruiting a Procurement & NetSuite Specialist for a manufacturing client in Waterloo. This hands-on opportunity combines purchasing and supplier management with maintaining the…
Added 11 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 11 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Richmond Hill, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…
Added 11 hours ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Mississauga, ON
- Full-time
OpenText is seeking a highly motivated and technically skilled Senior AS/400 (IBM i) Application Support Specialist to join our Enterprise Applications team. This role is responsible for…

Marsh

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

R_371118

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More about this job

Responsibilities

Support production and business applications, with a focus on AI applications, by triaging tickets, monitoring application health, troubleshooting issues, and coordinating fixes with stakeholders and IT teams. Conduct root cause analysis, communicate incident and change updates, support deployments and process improvements, and provide on-call and off-hours coverage as needed.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years of AI application support experience. Candidates should have hands-on experience with relevant application, database, API, scripting, containerization, ITSM, and AI monitoring tools, along with strong troubleshooting and communication skills.

Skills

AI Application Support
Application Monitoring
Incident Management
Root Cause Analysis
Troubleshooting
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health and Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
Business Applications
Datadog
LangSmith
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
ServiceNow
JIRA
Splunk
Large Language Models
Prompt Engineering
MCP
RAG
ITIL
Change Management

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