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Added 8 mins ago
DC
Building Automation Support Technician, Senior
Delta Controls
Surrey, BC
- Full-time
Delta System Specialist (DSS), Sr, role is to provide technical product support on our extensive building automation system, including enterprise software, building control hardware, and…
Added 8 mins ago
DC
Building Automation Support Technician, Junior
Delta Controls
Surrey, BC
- Full-time
Delta System Specialist (DSS), Jr, primary role is to provide Level 1 technical product support on our extensive building automation system, including enterprise software, building control…
Added 8 mins ago
YS
Information and Communications Technology (ICT) Supervisor
Yemen ShortList
Aden
- Contract
…technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line…
Added 8 mins ago
IC
MPP Sales Support Specialist
Infotek Consulting Inc.
Waterloo, ON
- $30 to $36 CAD / hour
- Contract
We are seeking an MPP Sales Support Specialist to provide technology, operational, and customer service support within the Mortgage Creditor Insurance business.
Added 8 mins ago
BH
Natural Resource Specialist 2 (FTR)
BC Hydro
Burnaby, BC
- $86,000 to $92,600 CAD / year
- Full-time
…operations, maintenance and waste management/pollution prevention systems activities. Monitors compliance with environmental permits and BC Hydro's best management practices. May provide…
Added 8 mins ago
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Natural Resource Specialist 2 (FTT)
BC Hydro
Burnaby, BC
- $86,000 to $92,600 CAD / year
- Full-time
…operations, maintenance and waste management/pollution prevention systems activities. Monitors compliance with environmental permits and BC Hydro's best management practices. May provide…
Added 9 mins ago
Designer Specialist II
Chemelex
Brampton, ON · Mississauga, ON · Toronto, ON
Basic knowledge of standard processes and systems.
Added 9 mins ago
TH
Loss Prevention Specialist Full Time (RICHMOND HILL)
The Home Depot
Richmond Hill, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing and investigating financial loss caused by external and internal theft and fraud. The APS will drive execution…
Added 9 mins ago
TH
MERCHANDISING SPECIALIST ONLINE
The Home Depot
Canada
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 9 mins ago
M
Application Support Specialist
Multimatic
Multimatic Corporate IT
- Full-time
Multimatic is a privately held, global enterprise supplying engineered components, systems and services to the automotive industry. The company’s core competencies include the development…
Added 23 mins ago
S
Digital Media Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
The Digital Media/AV Specialist supports BC Children’s & BC Women’s through planning, creative development, production and output of a wide range of digital media products in collaboration…
Added 23 mins ago
GV
Lead Manufacturing Specialist 2 - Prod Process and Equip
GE Vernova
Markham, ON
- Full-time
Modernize production cells by deploying advanced manufacturing solutions, including automated assembly aids, cobot integration, and digital data collection systems.
Added 23 mins ago
H
Specialist - SHA-Provincial-Procurement Contracts
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Procurement System Support Specialist is responsible for contributing to the development and daily operations of the Administrative Information Management System (AIMS)…
Added 23 mins ago
RL
Software Programmer ( 6 months contract)
Romet Limited
ON · Mississauga, ON
- Full-time
Community College Certificate/Diploma in Computer Science(s), Information Technology/Systems/Design, or Software Programming/Development, Computer Programming or Technical and/or…
Added 23 mins ago
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Service Ontario - Customer Support Specialist/Bilingual French
Staples Canada
Toronto, ON · Scarborough, ON
- Full-time
…environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and…
Added 38 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 38 mins ago
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Campus Recruiter / Early Talent Engagement Specialist
NES Fircroft
Quebec, QC
- Contract
Campus Recruiter / Early Talent Engagement Specialist (Bilingual French & English)
Added 38 mins ago
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Professionnel Intégration Systèmes Cybersécurité / Cybersecurity Systems Integration Professional
Airbus Aircraft
Montreal, QC
- Full-time
Do you have experience in the aerospace industry and interest in avionics systems and would you like to progress and develop new skills? Then this job is for you!
Added 38 mins ago
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Sales Consultant - Jaguar Land Rover Brampton - 25223
Zanchin Automotive Group
Brampton, ON
- Full-time
Sales & Leasing Consultant (Vehicle Product Specialist) career and employment opportunity awaits you.
Added 38 mins ago
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Payroll Specialist
Enkel
Vancouver, BC
- Full-time
We are looking for a Payroll Specialist to join our team in Canada and serve as a pivotal bridge between our clients and our delivery team based in Global resources. This role demands an…
Added 38 mins ago
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Health & Safety Specialist
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- Full-time
Solstice is seeking an experienced Health & Safety Specialist to independently lead and continuously improve our established COR-certified health and safety management system. This…
Added 38 mins ago
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Quality Assurance Specialist (Distribution)
Pattison Food Group
AB · Edmonton, AB
- Full-time
We have an exciting opportunity for a full-time Quality Assurance Specialist to join our Quality Assurance team in Edmonton, AB at our TCL Warehouse.
Added 38 mins ago
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Senior Supply Chain Specialist
Co-op
Saskatoon, SK
- Full-time
The Senior Supply Chain Specialist assists with procurement activities by supporting purchasing processes, implementing procurement systems, and applying best practices to improve…
Added 38 mins ago
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Insurance Advisor Life, Health & Wealth
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Saskatoon, SK
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Digital literacy using a variety of systems and tools
Added 38 mins ago
Director, Engineering, Pacific Link
Trans Mountain
Calgary, AB
…interfaces in design among terminals, facilities, pipeline systems, utilities, power infrastructure and existing…

Marsh

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

R_371118

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More about this job

Responsibilities

Support production and business applications, with a focus on AI applications, by triaging tickets, monitoring application health, troubleshooting issues, and coordinating fixes with stakeholders and IT teams. Conduct root cause analysis, communicate incident and change updates, support deployments and process improvements, and provide on-call and off-hours coverage as needed.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years of AI application support experience. Candidates should have hands-on experience with relevant application, database, API, scripting, containerization, ITSM, and AI monitoring tools, along with strong troubleshooting and communication skills.

Skills

AI Application Support
Application Monitoring
Incident Management
Root Cause Analysis
Troubleshooting
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health and Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
Business Applications
Datadog
LangSmith
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
ServiceNow
JIRA
Splunk
Large Language Models
Prompt Engineering
MCP
RAG
ITIL
Change Management

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