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Added 4 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 4 mins ago
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Business Information Management Analyst II
TD
Toronto, ON
- Full-time
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of…
Added 4 mins ago
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Access & Affordability Manager, BioAdvance - J&J Innovative Medicine
Johnson & Johnson Innovative Medicine
Toronto, ON
- Full-time
Johnson & Johnson Innovative Medicine, is recruiting for an Access & Affordability Manager, BioAdvance. This position is located in Toronto, Ontario. This is a hybrid role which includes to…
Added 4 mins ago
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Technical Asset Manager
EnergeiaWorks
Calgary, AB
- Full-time
The O&M Technical Asset Manager (TAM) will manage remote monitoring of solar PV and battery storage projects across North America. The role’s purpose is to monitor and manage the technical…
Added 4 mins ago
S
Patient Administrative Associate - High Risk Obstetrics - Regular Part-Time 2026-19241 (2026-19241)
Sunnybrook
Toronto, ON
- Part-time
The PAA provides administrative support to the M5 High Risk Obstetrics Unit through the coordination of patient flow, maintenance of patient records, and communication with patients,…
Added 4 mins ago
UO
Analyst, Project Maintenance
University of Calgary
Calgary, AB
- Full-time
Strong communication skills and customer service ethic is required, as a great deal of time is spent providing advice and interpretation of policies and procedures as they relate to projects
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Associate Account Manager - Life Sciences
Patsnap
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the life sciences…
Added 4 mins ago
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Community General Manager, Personal Banking ( Charlottetown, PEI)
CIBC
Charlottetown, PE
- Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 4 mins ago
FR
Strata Manager
FirstService Residential Canada
Kelowna, BC
- Full-time
…other internal teams to resolve issues, deliver consistent service, and support the overall success of clients and the…
Added 4 mins ago
CO
Operations Supervisor
Circle of Care, Sinai Health
Toronto, ON
- Full-time
The Supervisor, Operations will focus on exceptional customer service, innovative thinking, and assisting with staff escalations. You will be responsible for managing day-to-day operations…
Added 4 mins ago
SD
Front Store Manager, Salaried Full Time
Shoppers Drug Mart
Regina, SK
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 4 mins ago
FR
RECA Licensed Leasing Agent
FirstService Residential Canada
Calgary, AB
- Internship
…enjoys a variety of tasks all while ensuring a high level of customer service is always…
Added 4 mins ago
LM
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
Experts in human resources, medical recruitment, information technology, legal affairs, marketing, finance, and Customer service
Added 4 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Quebec, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 4 mins ago
KB
Assistant Store Manager - Back-end Ops
Kent Building Supplies
Stellarton, NS
- Full-time
…complex, multi‑unit business designed to serve a wide range of customer needs. In addition to our core home improvement retail operation, our stores support a strong Pro‑focused business…
Added 4 mins ago
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Superintendent / Concierge - resident or non-resident
Armco
Mascouche, QC
- Full-time
Strong communication and customer-service skills, with the ability to address tenant concerns professionally.
Added 4 mins ago
RV
Pharmacist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
As the Meditech Clinical Applications Pharmacist, you will report to the Regional Manager of Clinical Informatics Provider and Ancillary. You will be an integral member of the Regional…
Added 4 mins ago
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Security and Healthcare Technician
Convergint
Dartmouth, NS
- Full-time
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 4 mins ago
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Senior Metallurgical Engineer
Worley
Markham, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 4 mins ago
BT
Driver
Bumper to Bumper Canada
Langford, BC
- Full-time
Accurately record all deliveries and pickups, ensure proper paperwork accompanies all customer cores, returns, and warranties while complying with customer service delivery strategies
Added 4 mins ago
BT
Driver
Bumper to Bumper Canada
Saanich, BC
- Full-time
Accurately record all deliveries and pickups, ensure proper paperwork accompanies all customer cores, returns, and warranties while complying with customer service delivery strategies
Added 4 mins ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 4 mins ago
CM
Nursing Assistant - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
Excellent interpersonal, organizational, customer service and problem-solving skills
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Associate Account Manager
Patsnap
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients in the legal,…
Added 4 mins ago
SC
Service Now Administrator & Developer
Sheridan College
Oakville, ON
- Full-time
Reporting to the Manager, IT Service Desk, the incumbent will be responsible for the development and administration of Sheridan’s Information Technology Service Management (ITSM) and Asset…

Marsh Agency

Client Relationship Management - Lead Specialist

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 5, 2026
Experience: Minimum 3-5 years’ experience as senior account manager in commercial insurance
Posting language: English
Posted: Nov 5, 2026

Original job description

We are seeking a talented individual to join our Client Relationship Management team, part of our Affinitybusiness atMarsh. This role will be based in Montreal Quebec. This is a hybrid role that requires at least three days a week in the office.

As a Client Relationship Management Lead specialist, you will play a key role in client relationship management for the key clients within Marsh’s Affinity Practice. Marsh helps clients succeed by defining, designing, and delivering innovative, industry-specific solutions to effectively manage risk, developing and maintaining strong client relationships is key to our mutual success

We will count on you to

Maintain and expand a large book of business containing complex and priority accounts within the Retail Affinity Practice .
Direct and implement the sales and marketing strategy for managed accounts and growth areas leveraging an in-depth understanding of market needs and expectations, trends and internal product and service offerings.
Offer technical advice and make informed recommendations leveraging product expertise, a comprehensive review of account needs and risks and colleagues with various appropriate specialties.
Work to ensure conditions, coverage and pricing are advantageous for the Company and the relationship with the outlook to institutionalize accounts and upholding business and compliance standards when representing the firm while offering customized solutions and completing proposal work.
Maintain and preserve relationships and ensure overall service excellence standards are met, addressing escalated issues and miscellaneous concerns to remain in positive standing and preserve credibility.
Maintain strong relationships with senior level professional counterparts in client organizations as well as individual insured within a sponsored program.
Attend and participate frequently in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the Company as a thought leader.

What You Need To Have

Minimum 3-5 years’ experience as senior account manager in commercial insurance
Experience working with, and managing, large, complex, accounts
Bilingual French/English written and spoken
AMF (Quebec) licensed- or open to obtaining license
Strong analytical and technical skills
Service expertise, sales capabilities, with a focus on client retention retaining and converting clients

What Makes You Stand Out

Excellent communication (verbal and written) and interpersonal skills, with the ability to interact at all levels of the organization.
Demonstrated ability to independently service medium- to larger-end (somewhat complex) accounts.
Demonstrated ability to develop and maintain strong client/insurance partner relationships.
Possess good knowledge of client risk issues.
Ability to effectively manage and retain renewal business.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact reasonableaccommodations@marsh.com

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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More about this job

Responsibilities

Manage and grow a complex portfolio of priority retail affinity accounts by developing sales and marketing strategies, advising on insurance needs, and recommending tailored coverage and pricing. Maintain strong client and insurance partner relationships, resolve escalated service issues, support renewals, and represent the company at industry events.

Requirements

Candidates need 3–5 years of senior commercial insurance account management experience, including experience managing large, complex accounts, and must be bilingual in written and spoken French and English. They should have strong analytical and technical skills, client service and sales capabilities, and an AMF Quebec license or willingness to obtain one.

Skills

Commercial Insurance
Account Management
Sales Strategy
Marketing Strategy
Client Retention
Risk Assessment
Insurance Product Expertise
Coverage And Pricing Analysis
Renewal Management
Client Service
Relationship Building
Analytical Skills
Communication
French-English Bilingualism
AMF Licensing

Benefits

Professional Development Opportunities
Career Opportunities
Well-Being Benefits And Rewards

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Retail Affinity
Senior Account Management
Complex Accounts
Sales Strategy
Marketing Strategy
Account Growth
Client Retention
Renewal Business
Risk Assessment
Insurance Coverage
Insurance Pricing
Product Expertise
Customized Solutions
Proposal Development
Service Excellence
AMF Quebec License
French-English Bilingualism
Industry Events
Compliance Standards
Insurance Partners

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