We are seeking a talented individual to join our Benefits team at Victor Canada. This role will be based in Canada. This is a hybrid role that has a requirement of working at least three days a week in the office.
This senior leadership role is responsible for the overall direction and performance of the Employee & Individual Benefits business in Canada.
The leader will partner closely with internal stakeholders, carriers, plan advisors, and key clients to drive growth, strengthen operations, and elevate the client and colleague experience. This role will also play a critical part in advancing transformation through innovation, technology, and AI-enabled solutions.
We will count on you to:
- Set the strategic direction and growth plan for the Employee & Individual Benefits business (i.e. health, dental and disability), aligned to firm and market objectives.
- Lead the transformation of the business by identifying opportunities to simplify, innovate, and reimagine how work is delivered across the operating model.
- Guide, mentor, and develop a multidisciplinary leadership team across administration, underwriting, sales, and client service to deliver integrated solutions, strong execution, and continuous improvement.
- Foster a client-centric and innovation-oriented culture focused on service excellence, operational efficiency, and measurable business impact.
- Accountable for divisional P&L performance, driving profitable growth.
- Define, monitor, and report on key KPIs including client retention, service levels, profitability, new business win rate, productivity, and operational effectiveness.
- Serve as the strategic partner and senior escalation point for carriers, plan advisors, and major clients.
- Negotiate and manage commercial agreements, SLAs, and contracts with carriers and key partners.
- Champion technology modernization, process automation, data analytics, and AI-enabled initiatives to improve scale, quality, speed of delivery, and decision-making.
- Build a high-performing, inclusive organization by attracting, retaining, and developing top talent, while creating clear cross-functional accountability.
- Represent the business internally and externally to strengthen market position, expand relationships, and advance growth opportunities.
- Stay informed on market trends, emerging technologies, and client needs to identify new solutions and competitive advantages.
What you need to have:
- Bachelor’s degree in a relevant discipline or equivalent education and experience.
- 12+ years of progressive leadership experience in group benefits, retiree (non-wealth) benefits, or employee benefits administration, ideally with P&L responsibility.
- Deep technical knowledge of group and retiree benefits products (i.e. health, dental and disability), administration processes, and regulatory requirements.
- Proven experience leading leaders across administration, underwriting, sales, and client service.
- Strong commercial acumen with experience in pricing, underwriting governance, margin management, and P&L leadership.
- Demonstrated track record of leading business transformation, operational modernization, and change management in a complex environment.
What makes you stand out:
- Experience s trategically prioritizing and overseeing technology, automation, data, and AI-enabled initiatives, delegating implementation to ensure improved performance, productivity, and client outcomes.
- Strong ability to translate strategic priorities into practical execution and measurable results.
- Relevant industry certifications, such as CEBS.
- Excellent stakeholder management, negotiation, and communication skills.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Victor offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Victor, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future. If that’s you, join us on our journey - with us by your side, you’ll be ready to tackle tomorrow’s challenges. Victor Insurance Managers LLC (“Victor”) is one of the world’s largest managing general underwriters with locations in the US, Canada, UK, Netherlands, Germany, Italy, and Australia. It handles more than $4 billion USD in premium on behalf of numerous insurance carriers, through a large network of more than 20,000 active insurance agents and brokers. With deep, specialized underwriting expertise, the company delivers a wide range of insurance solutions – from specialty property and casualty and professional liability insurance to group and retiree benefits. Victor is committed to building on 65-plus years of experience to develop products and services that address the complex needs of its customers. For more information, visit www.victorinsurance.com.
Victor Insurance Managers Inc. is a subsidiary of Victor and a leading managing general agent in Canada. Victor Canada has a rich history in specialty insurance and offers a unique range of products and programs distributed through independent brokers and advisors. The company is committed to making insurance easier for brokers, advisors and their clients through specialized underwriting and claims expertise, personalized customer service, and a responsive, technology-oriented business approach. For more information, visit www.victorinsurance.ca.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
#VictorCA
This is a New position.
