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Added 27 mins ago
MA
Client Relationship Management - Lead Specialist
Marsh Agency
Montreal, QC
- Full-time
Direct and implement the sales and marketing strategy for managed accounts and growth areas leveraging an in-depth understanding of market needs and expectations, trends and internal…
Added 57 mins ago
MA
Support Specialist - AI Applications
Marsh Agency
Toronto, ON
- Full-time
Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Added 57 mins ago
MA
Senior IT Business Analyst (Insurance)
Marsh Agency
Toronto, ON
- Full-time
This role will provide critical support to the Affinity & Program business in Canada. This role offers the opportunity to work within a dynamic, cross-regional team dedicated to driving…
Added 1 hour ago
HH
Fredericton Medical Device Reprocessing Technician Coordinator (2066) PCN 1152233
Horizon Health Network
Fredericton, NB
- Full-time
…operations of the department to ensure policies, procedures, and professional standards are adhered to and quality customer service is provided. Supervises Medical Device Reprocessing…
Added 1 hour ago
HH
Miramichi Dietitian 1 (DT01) PCN 1750865
Horizon Health Network
Miramichi, NB
- Temporary
…managing the nutritional care of patients or clients. This is professional dietetics practice in either clinical nutrition, community nutrition needs or food service operations towards the…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 1 hour ago
HH
Saint John Registered Nurse Class D (RNCD) - Nurse Practitioner PCN 1258638
Horizon Health Network
Saint John, NB
- Full-time
…As a member of the interdisciplinary team, the NP provides direct care to scheduled and unscheduled patients across the lifespan with a variety of health conditions. The NP evaluates…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 1 hour ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…Under direction of the Clinical Nurse Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients directly or in…
Added 1 hour ago
CO
Leader, Technical Services - LRV
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
…the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits.…
Added 1 hour ago
MD
Blindness Skills Specialist - Rehabilitation Program Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees
Added 1 hour ago
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Post-Secondary Navigator - Rehabilitation Program Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Innovation and Opportunity Act (WIOA). The incumbent provides direct services, consults with families and educational teams, develops partnerships with colleges and community providers, and…
Added 1 hour ago
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Data Coordinator, Clinical Trials - BC Cancer - Abbotsford
Provincial Health Services Authority
Abbotsford, BC
- Part-time
…accordance with trial protocol, procedures, guidelines and professional standards of…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 1 hour ago
MD
Temporary Special Agent (BTAM Unit)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 1 hour ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Vancouver, BC
- Part-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 1 hour ago
PH
Data Coordinator, Clinical Trials - BC Cancer - Abbotsford
Provincial Health Services Authority
Abbotsford, BC
- Part-time
…accordance with trial protocol, procedures, guidelines and professional standards of…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 1 hour ago
PH
MRI Tech, Medical Imaging - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
Cardiopulmonary resuscitation (CPR) certification - Basic Life Support (BCLS) level.
Added 1 hour ago
PH
Perioperative Clerk, Operating Room Booking - BC Children’s Hospital
Provincial Health Services Authority
Vancouver, BC
- Part-time
Direct patient transport, and/or assist with the portering of patients, as directed by nursing staff.
Added 1 hour ago
PH
Pharmacy Assistant, BCCDC Pharmacy - BC Centre for Disease Control
Provincial Health Services Authority
Vancouver, BC
- Full-time
Perform administrative support duties such as, completing forms, compiling information and statistics, word processing, internet searches, electronic mail and sorting and distributing mail.
Added 1 hour ago
PH
General Duty Staff Nurse, Cancer Care
Provincial Health Services Authority
Surrey, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 1 hour ago
AA
Specialiste en certification de système carburant avion / Fuel Certification Specialist
Airbus Aircraft
Montreal, QC
- Full-time
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Full-time
The Direct Care Nurse provides care and support for individuals with concurrent psychiatric and/or substance use disorder (SUD), housing and physical health needs directly or in conjunction…

Marsh Agency

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

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More about this job

Responsibilities

Support production, business, and AI applications by triaging incidents and requests, monitoring application health, troubleshooting issues, and coordinating fixes with technical teams and stakeholders. Conduct root cause analysis, communicate incident and change updates, validate fixes, and contribute to support process and application improvements.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years supporting AI applications. Candidates should have hands-on experience with relevant application stacks, databases, APIs, Python, containers, monitoring and ITSM tools, and knowledge of AI models, prompt engineering, MCP, RAG, token management, and AI KPIs.

Skills

AI Application Support
Application Monitoring
Incident Triage
Troubleshooting And Debugging
Root Cause Analysis
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health And Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Application Support
Application Support
Production Support
Incident Management
Service Requests
Root Cause Analysis
Datadog
LangSmith
ServiceNow
JIRA
Splunk
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
Prompt Engineering
Retrieval-Augmented Generation

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