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Added 12 mins ago
NS
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 12 mins ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
Added 12 mins ago
MA
Health & Benefits Consultant
Marsh Agency
Montreal, QC
- Full-time
Leading (or co-leading) complex client engagements, including managing overall service delivery, financial evaluations, plan design, renewals, business placement, benchmarking and other…
Added 12 mins ago
JR
Line Cook / Kitchen Leader - JOEY Kenaston
JOEY Restaurant Group
Winnipeg, MB
- Full-time
As a Culinary Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting,…
Added 12 mins ago
MA
Client Relationship Management - Lead Specialist
Marsh Agency
Montreal, QC
- Full-time
…market needs and expectations, trends and internal product and service…
Added 12 mins ago
VI
Fire Alarm Technician
Vipond Inc. First for Fire Protection, Life Safety & Security
NB · New Brunswick, Canada
- Full-time
Company Description Vipond Inc., founded in 1945, is a Canadian leader in fire protection, life safety, and security solutions for a wide range of facilities, from homes and nursing…
Added 12 mins ago
NH
Clinical Manager, Medicine
Niagara Health
St. Catharines, ON
- Temporary
In alignment with the Vision and Values of Niagara Health, we are looking for a dynamic leader who excels in engaging people, promoting quality and safety, building successful teams,…
Added 12 mins ago
MA
Senior Client Advisor - Personal Lines (m/f/x)
Marsh Agency
Toronto, ON
- Full-time
…Benefits. You will also learn about Marsh processes, workflows, service standards, best practices and compliance and complete all required training courses and modules as they relate. You…
Added 12 mins ago
SC
Shift Supervisor-Warehouse Operations
Securitas Canada
Milton, ON
- Full-time
Securitas Canada Limited is one of Canada's largest providers of security services and a leader within our industry. Over 8,000 employees provide security services to thousands of public…
Added 12 mins ago
Line Cook / Kitchen Leader - JOEY Kenaston
JOEY Restaurants
Winnipeg, MB
As a Culinary Leader, you will directly contribute to the overall success of a multi-million-dollar Restaurant and its people. In this role, you will be responsible for attracting,…
Added 42 mins ago
MA
Support Specialist - AI Applications
Marsh Agency
Toronto, ON
- Full-time
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Added 42 mins ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
Improve service quality by reducing provisioning delays, access errors, unnecessary manual activity, policy exceptions, and operational risk.
Added 42 mins ago
MA
Producer
Marsh Agency
Vancouver, BC
- Full-time
Develop and execute sales strategies for managed accounts by understanding client needs, market trends, and Marsh’s product and service offerings.
Added 42 mins ago
MA
Producer
Marsh Agency
Toronto, ON
- Full-time
Develop and execute sales strategies for managed accounts by understanding client needs, market trends, and Marsh’s product and service offerings.
Added 42 mins ago
MA
Senior Investment Technical Products Sales
Marsh Agency
Toronto, ON
- Full-time
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27…
Added 42 mins ago
MA
Oliver Wyman Actuarial - Senior Manager - Life Practice
Marsh Agency
Toronto, ON
- Full-time
…on high-impact engagements. You will serve as the day-to-day leader on complex client projects, bringing strong life insurance financial reporting and capital management expertise while…
Added 42 mins ago
MA
Senior Leader, Employee & Individual Benefits
Marsh Agency
Mississauga, ON
- Full-time
The leader will partner closely with internal stakeholders, carriers, plan advisors, and key clients to drive growth, strengthen operations, and elevate the client and colleague experience.…
Added 42 mins ago
SF
Legal Counsel
Soletanche Freyssinet
Burnaby, BC
- Full-time
ConeTec is a global leader in geocharacterization. We help clients explore, build, and protect the world with confidence by delivering better information for better decisions across field,…
Added 1 hour ago
HH
Fredericton Speech Language Pathologist 2 - Supervisor and/or Clinical Leader (SL02) PCN 1152494
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Fredericton, NB
- Full-time
Assigning, overseeing, reviewing and evaluating service delivery
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…coordination and integration of care, and makes referrals to other service providers as…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…coordination and integration of care, and makes referrals to other service providers as…
Added 1 hour ago
SF
Lead Talent Acquisition & HR Business Partner
Soletanche Freyssinet
AB · West Lethbridge Employment Centre Commercial, AB
- Full-time
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Added 1 hour ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
Provides input to the Clinical Nurse Leader, Clinical Services Manager or designate regarding policies, procedures and operational requirements by observing service needs and providing…
Added 1 hour ago
CO
Leader, Technical Services - LRV
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
Reporting to the Manager, Transit Service Vehicles, the Leader, Technical Services - Light Rail Vehicle (LRV) will provide leadership to Lead Technical Advisors who manage the lifecycle of…
Added 1 hour ago
PH
Direct Care Nurse
Provincial Health Services Authority
Surrey, BC
- Part-time
…coordination and integration of care, and makes referrals to other service providers as…

Marsh Agency

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

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Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

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More about this job

Responsibilities

Support production, business, and AI applications by triaging incidents and requests, monitoring application health, troubleshooting issues, and coordinating fixes with technical teams and stakeholders. Conduct root cause analysis, communicate incident and change updates, validate fixes, and contribute to support process and application improvements.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years supporting AI applications. Candidates should have hands-on experience with relevant application stacks, databases, APIs, Python, containers, monitoring and ITSM tools, and knowledge of AI models, prompt engineering, MCP, RAG, token management, and AI KPIs.

Skills

AI Application Support
Application Monitoring
Incident Triage
Troubleshooting And Debugging
Root Cause Analysis
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health And Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Application Support
Application Support
Production Support
Incident Management
Service Requests
Root Cause Analysis
Datadog
LangSmith
ServiceNow
JIRA
Splunk
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
Prompt Engineering
Retrieval-Augmented Generation

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