Find work in Canada.

596,707 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 7 mins ago
E
Project Coordinator
EllisDon
Halifax, NS · NS · Nova Scotia Projects
- Full-time
…to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there…
Added 22 mins ago
MA
Support Specialist - AI Applications
Marsh Agency
Toronto, ON
- Full-time
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access,…
Added 52 mins ago
AA
Design Aérostructure / Airframe Design
Airbus Aircraft
Montreal, QC
- Full-time
Mener la définition technique et les études de compromis (trade-off) pour les solutions structurelles afin d'atteindre des objectifs de performance ambitieux;
Added 1 hour ago
M
Senior Java Developer (with LLM expertise)
Miratech
Waterloo, ON
- Full-time
…automation into business processes. Day-to-day, you will implement solutions designed by the architecture team in Java and Spring Boot, build LLM-powered and agentic features, and shape how…
Added 1 hour ago
MA
Oliver Wyman - Software Developer - Data & Analytics (DNA) - Montreal
Marsh Agency
Montreal, QC
- Full-time
…nos clients pour transformer leurs problèmes d’affaires en solutions technologiques…
Added 1 hour ago
K
GS Road Logistics Optimization Specialist
Kuehne+Nagel
De Salaberry, MB
- Full-time
As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading…
Added 2 hours ago
BC
AI Engineer
BDO Canada
Toronto, ON
- Full-time
As an experienced AI Engineer, you will design, build, and deploy production‑grade AI solutions that bridge experimental machine learning with scalable software engineering. In this…
Added 2 hours ago
GT
Forward Deployed Engineer
Grove Talent
Canada
- Full-time
…different software businesses to identify challenges, solve complex engineering problems and drive meaningful transformation. You'll have the autonomy to assess what's needed, challenge…
Added 2 hours ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is a global engineering team focused on developing new products, technologies that will deliver robust repeatable solutions for our customers. We develop…
Added 2 hours ago
E
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
- Full-time
Undertake other duties and responsibilities within the Engineering department as required
Added 2 hours ago
Y
Sales Engineer - Upstream
Yokogawa
NB · Chiasson Office, NB
- Full-time
Contribute to the development of and implement feasibility testing of proposed engineering solutions to provide feedback and data to validate the design.
Added 2 hours ago
GD
Laser Burner Operator
General Dynamics Land Systems–Canada
London, ON
- Full-time
…passionate individuals to help us deliver innovative, unique solutions to our…
Added 2 hours ago
S
Senior Internal Auditor - Accounting and Operations
Solmax
Longueuil, QC
- Full-time
Prepare internal audit reports and present findings and value-added recommendations, including practical and innovative solutions aimed at improving governance, risk management practices…
Added 2 hours ago
B
Head of People & Talent
BrandBastion
Remote, Canada
- Remote
Build strong talent pipelines across Sales, Customer Success, Product, Engineering, AI, Marketing, and Operations.
Added 3 hours ago
B
HVAC/Refrigeration Technician - Critical Environment
BGIS
Borden, ON
- Full-time
…BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square…
Added 4 hours ago
EI
Junior Thermal Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
…cooling system components. Working within our IT Cooling Design Engineering team, you will apply thermal, fluid, and mechanical engineering principles to assist with product design,…
Added 4 hours ago
EM
Mechanical Design Engineer
Evertz Microsystems Limited
Burlington, ON
- Full-time
Undertake other duties and responsibilities within the Engineering department as required
Added 4 hours ago
C
Research Engineer – CAD & Computational Geometry
CGS
Toronto, ON
- $250,000 to $300,000 USD / year
- Full-time
…industries, including aerospace, robotics and medical devices. The engineering team is small, with approximately six people across software, firmware and mechanical…
Added 4 hours ago
C
DevOps Engineer
Corpay
Vancouver, BC
- Full-time
…create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of…
Added 6 hours ago
OT
Lead UX Developer (React)
Open Text Corporation
Waterloo, ON
- Other
…the user experience on our cloud and on-premise AI-enabled solutions that serve clients and employees globally. You will work across front-end, back-end, APIs, content platforms, cloud…
Added 6 hours ago
W
Principal Structural Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…across the life of their assets. We specialize in consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and…
Added 6 hours ago
SQ
Senior Consultant, Strategy, Sunlife Health
Sunlife Québec
Montreal, QC
- Full-time
Initiative and judgment to work independently and drive towards solutions
Added 6 hours ago
B
Electrical Building Engineer
BPA
Montreal, QC
- Full-time
BPA is more than an engineering firm - it’s a passionate team shaping the buildings and infrastructure of tomorrow. With offices across Canada, our expertise in sustainable design and…
Added 7 hours ago
'
Forward Deployment Engineer Lead - Manufacturing
''
Toronto, ON
- Full-time
- Other
Build rapid prototypes and production-ready capabilities, working closely with AI Platform and Engineering and Knowledge Engineering to ensure solutions are secure, scalable, observable,…
Added 7 hours ago
EI
Service Technician, Restaurant Equipment
Ecolab Inc.
Vancouver, BC
- Full-time
…division, which offers comprehensive chemical products and solutions to meet the needs of customers across the foodservice and hospitality industries. After completing an initial training…

Marsh Agency

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

Apply About employer

More about this job

Responsibilities

Support production, business, and AI applications by triaging incidents and requests, monitoring application health, troubleshooting issues, and coordinating fixes with technical teams and stakeholders. Conduct root cause analysis, communicate incident and change updates, validate fixes, and contribute to support process and application improvements.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years supporting AI applications. Candidates should have hands-on experience with relevant application stacks, databases, APIs, Python, containers, monitoring and ITSM tools, and knowledge of AI models, prompt engineering, MCP, RAG, token management, and AI KPIs.

Skills

AI Application Support
Application Monitoring
Incident Triage
Troubleshooting And Debugging
Root Cause Analysis
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health And Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Application Support
Application Support
Production Support
Incident Management
Service Requests
Root Cause Analysis
Datadog
LangSmith
ServiceNow
JIRA
Splunk
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
Prompt Engineering
Retrieval-Augmented Generation

Report this job