Find work in Canada.

619,303 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 14 mins ago
SC
Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
…realization. Your role spans complex program delivery, cross-team alignment, and building project management talent. You set the standard for governance, quality, and how program delivery…
Added 14 mins ago
SC
Delivery Executive | Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $260,000 to $310,000 CAD / year
- Full-time
…your judgement carries weight and your impact is direct. This team values rigorous accountability, direct communication, and a commitment to delivery excellence. At this level, you shape…
Added 14 mins ago
LC
Apparel Assistant Department Manager Part Time Day
Loblaw Companies Limited
Edmonton, AB
- Part-time
Whether we are shopping for our weekly essentials, a big celebration or checking out the new products and deals our team members are there to give excellent customer service and memorable…
Added 29 mins ago
LC
Owner/Operator - Pickering, ON
Loblaw Companies Limited
Pickering, ON
- Full-time
We’re looking for a leader who inspires their team, brings passion to merchandise and program execution, and continuously looks for new ways to make an impact in the community. As the…
Added 29 mins ago
CC
Retail Area Manager
Canna Cabana
Calgary, AB
- Full-time
The Retail Area Manager shall provide leadership, direction, and accountability for our Retail Stores Team in a designated region. The ideal candidate is a leader in driving results through…
Added 29 mins ago
CC
Retail Shift Leader
Canna Cabana
Burlington, ON · Guelph Line, Burlington, ON
- $17.95 to $19.5 CAD / hour
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit. This position is based at Guelph Line,…
Added 29 mins ago
CC
Retail Shift Leader
Canna Cabana
Slave Lake, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the…
Added 44 mins ago
Registered Practical Nurse, Emergency Department
Sinai Health
Toronto, ON
…Your ability to think clearly under pressure helps sustain the team’s momentum and prevent delays in care when every moment…
Added 44 mins ago
C
Operations Management Associate - Food Manufacturing
Cargill
London, ON
- Full-time
…even 6-day weeks depending on customer demand. As an industry leader, it’s all part of contributing to a successful team that is doing things right, reaching higher, and putting people…
Added 45 mins ago
Estimator
Kirmac Collision and Autoglass
Kamloops, BC
Kirmac Collision & Autoglass is a family-owned leader in collision repair, proudly serving communities since 1973. For over 50 years, Kirmac has delivered quality workmanship and…
Added 45 mins ago
Recreation Assistant (Casual) - The Waterford
Century Group
Delta, BC
The Waterford has been a respected leader in senior living in South Delta since 2002, offering both independent living and private long-term care. We are part of Bria Communities, a local,…
Added 45 mins ago
Receptionist (Casual) - The Waterford
Century Group
Delta, BC
The Waterford has been a respected leader in senior living in South Delta since 2002, offering both independent living and private long-term care. We are part of Bria Communities, a local,…
Added 45 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 45 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 45 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 45 mins ago
C-
Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 1 hour ago
Warehouse Night Supervisor
CONA Services
Calgary, AB
The Warehouse Supervisor is on the warehouse floor to lead their team and ensure the products are properly received, stored, and shipped. The supervisor works as a coach and mentor to their…
Added 1 hour ago
HM
Internal Medicine
Health Match BC
Kelowna, BC
- Full-time
…across the Southern Interior. Working alongside a dedicated team of clinicians, researchers, educators, administrators, and health professionals, the successful candidate will provide…
Added 1 hour ago
I
Global Head of Cyber Security
Innocap
Montreal, QC
- Full-time
As Innocap’s senior cybersecurity leader, the Global Head of Cybersecurity defines and executes the firm’s global cybersecurity strategy and operating model. Reporting to the Chief…
Added 1 hour ago
SC
Breakfast Cook- Edmonton
Sodexo Canada Ltd
Edmonton, AB
- Full-time
Grow your career with a company that shares your passion! Our Energy & Resources Division has an exciting new opportunity to join the Sodexo team as our next Breakfast Cook!
Added 1 hour ago
SC
Supervisor-Kitchen/Culinary
Sodexo Canada Ltd
Edmonton, AB
- Full-time
Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 1 hour ago
Part-Time Cook - Busy Hospital retail food site (45278001)
Sodexo Canada Ltd
Edmonton, AB
…Division has an exciting new opportunity to join the Sodexo team as our next cook for our hospital restaurant/cafeteria site located in Edmonton,…
Added 1 hour ago
Operations Supervisor
David's Bridal
Toronto, ON · Scarborough, ON
As a member of the management team, you will assist in building and retaining a high performing team, create a consistent environment of world class customer service, and exceed sales plan.…
Added 1 hour ago
Quality Lab Technician
Intertape Polymer Group (IPG)
Truro, NS
Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions - we are a community that values safety, people, passion,…

Marsh Agency

Support Specialist - AI Applications

Toronto, ON, Canada

The applicable base salary range for this role is $70,500 to $112,900. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The applicable base salary range for this role is $70,500 to $112,900.
Job type: Full-time
Apply by: Dec 5, 2026
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 5, 2026

Original job description

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $70,500 to $112,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a Replacement position.

Apply About employer

More about this job

Responsibilities

Support production, business, and AI applications by triaging incidents and requests, monitoring application health, troubleshooting issues, and coordinating fixes with technical teams and stakeholders. Conduct root cause analysis, communicate incident and change updates, validate fixes, and contribute to support process and application improvements.

Requirements

Requires a degree in Computer Science or Information Technology, at least five years of production and business application support experience, and two years supporting AI applications. Candidates should have hands-on experience with relevant application stacks, databases, APIs, Python, containers, monitoring and ITSM tools, and knowledge of AI models, prompt engineering, MCP, RAG, token management, and AI KPIs.

Skills

AI Application Support
Application Monitoring
Incident Triage
Troubleshooting And Debugging
Root Cause Analysis
Python
REST APIs
GraphQL
PostgreSQL
Microsoft SQL Server
Docker
Kubernetes
Datadog
LangSmith
Prompt Engineering
RAG

Benefits

Health And Welfare Benefits
Tuition Assistance
Retirement Programs
Employee Assistance Programs
Performance-Based Incentives

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
AI Application Support
Application Support
Production Support
Incident Management
Service Requests
Root Cause Analysis
Datadog
LangSmith
ServiceNow
JIRA
Splunk
Python
MEAN Stack
MEARN Stack
PostgreSQL
Microsoft SQL Server
REST
JSON
GraphQL
SOAP
Postman
Bruno
GitHub
Docker
Kubernetes
Apigee
AWS API Gateway
Prompt Engineering
Retrieval-Augmented Generation

Report this job