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Added 27 mins ago
CC
Business Development Manager
Carlson Construction Ltd.
AB · Edmonton, AB
- Full-time
The role of the Business Development Manager is driving revenue growth, building strategic partnerships, and strengthening Carlson Construction’s market position. This individual will lead…
Added 1 hour ago
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Digital Product Designer [AQ-20654]
Aquent
Toronto, ON
- Contract
Are you ready to be at the forefront of innovation, driving the conceptualization, development, and deployment of an industry-leading business banking portal? As a Digital Product Designer,…
Added 3 hours ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Altius Investech is seeking an exceptional Customer Representative Specialist to join our team. In this critical client-facing role, you will be the primary point of contact for customers,…
Added 3 hours ago
WI
Lead Archaeologist
WSP in Canada
Markham, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 3 hours ago
WI
Lead Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 3 hours ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 3 hours ago
WI
Lead Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 3 hours ago
WI
Senior Mechanical Engineer (Plant Design)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Partner with clients, vendors, and contractors to support equipment selection, procurement, constructability planning, and commissioning success.
Added 3 hours ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Support business development: lead technical approaches, contribute to proposals, and cultivate strong client relationships.
Added 3 hours ago
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Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
Support pre-sales and business development with solution architecture input, demos, and technical Q&A
Added 5 hours ago
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BD & Marketing Manager - Disputes
DLA Piper Canada LLP
Toronto, ON · Vancouver, BC
- $140,000 to $165,000 CAD / year
The BD & Marketing Manager plays an important role in supporting the business development and marketing priorities of the assigned practice group. This position reports to Global BD &…
Added 5 hours ago
EH
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
- $80,000 to $95,000 CAD / year
- Full-time
The Business Development Account Manager (AM) is responsible for managing, retaining and growing a portfolio of corporate clients while building strong, trusted and long-term partnerships.…
Added 6 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health
Surrey, BC
- Full-time
Partner with sponsor clients in developing and delivering capital development presentations, briefings, reports, and status updates.
Added 6 hours ago
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Account Manager, Entertainment
Gallagher
Toronto, ON
- Full-time
As an Account Manager on our Entertainment team, you will partner directly with the Sales Leader in the growth of a specialized portfolio of media and entertainment clients. This role is…
Added 6 hours ago
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Manager, Tax
KPMG
Kamloops, BC
- Full-time
Excellent client service skills with the ability to understand the client's business
Added 6 hours ago
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Senior Manager, Tax
KPMG
Kamloops, BC
- Full-time
Excellent client service skills with the ability to understand the client's business
Added 6 hours ago
NC
Team Lead, Personal Lines Sales
NFP Corp
Calgary, AB
- Full-time
Partner with other business units to leverage shared client relationships and drive holistic insurance solutions.
Added 6 hours ago
WG
Accounting Analyst
Walter Group
Westmount, QC
- Full-time
…handle the full accounting cycle of the partnerships and general partner entities, support fund and corporate accounting more broadly, contribute to financial software implementations, and…
Added 7 hours ago
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Facility Manager III
BGIS
Montreal, QC
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 7 hours ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 7 hours ago
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Banking Specialist, Not-For-Profit & Emerging Brands
FirstOntario Credit Union
Hamilton, ON
- Full-time
Support Business Banking Group colleagues with deposit services, NFP-specific sales activity, and shared client opportunities
Added 8 hours ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
This role combines hands-on delivery, client leadership, and team development. As a Manager, you will be responsible for structuring complex problems, guiding teams, and working directly…
Added 8 hours ago
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Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 8 hours ago
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TDIP - Associate Director, Relationship Management
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 8 hours ago
MM
BCS Client Management Canada Business Engagement Partner
Marsh McLennan
Toronto, ON
- Full-time
The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations…

Marsh McLennan

BCS Client Management Canada Business Engagement Partner

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.
Posting language: English
Posted: Oct 1, 2026

Original job description

Company:

Marsh

Description:

The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations (CMO) function includes timely, accurate client onboarding, maintenance of client commitments, execution of service agreements, and completion of financial crime screenings. This role drives adoption of CMO services across client-facing business teams, ensures high-quality operational delivery in partnership with our Global Capability Center (GCC), and identifies and leads continuous improvement initiatives that increase efficiency, reduce risk, and improve the client and colleague experience.

We can Count on you to :

Serve as the trusted strategic partner and primary liaison to Canada business leaders, BCS colleagues, and cross-functional partners (Legal, Finance, Compliance).

Develop and execute an engagement plan that increases business adoption of Client Management Operations services and raises awareness of capabilities and SLAs.

Build and sustain relationships across client‑facing teams to anticipate needs, surface issues, and embed CMO into business workflows.

Act as the escalation point for operational issues and collaborate with stakeholders to reach timely resolutions.

Monitor and report against key operational KPIs (e.g., onboarding turnaround, service agreement execution, completion of financial crime screenings, SLA compliance).

Partner with the GCC and internal leads to ensure consistent, timely, and accurate delivery of services across Canada.

Coordinate remediation where service gaps exist and lead root-cause analysis for recurring issues.

Identify, prioritize, and drive process improvements and automation opportunities that reduce manual effort and improve outcomes.

Partner on the design and implementation of Canada-specific enhancements to Global CMO practices where appropriate.

Lead change management activities for new processes or tools, including communications, training coordination, and adoption tracking.

Maintain oversight of governance, controls, and compliance activities affecting client onboarding and servicing.

Prepare and present regular performance updates, insights, and recommended actions to BCS leadership and business stakeholders.

Ensure issues, complaints, and operational risks are logged, tracked, and resolved in line with internal policies.

Influence outcomes by working cross-functionally and leveraging strong stakeholder management skills - this role does not have direct reports.

Coordinate with offshore/nearshore teams and other regional leads to align priorities and service levels.

What you need to have:

Bachelor’s degree in Business, Finance, Insurance, Operations Management, or related field (or equivalent experience).

7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.

Demonstrated ability to influence and engage senior stakeholders across functional areas without direct reporting lines.

Strong operational mindset with experience measuring and managing KPIs, SLAs, and performance dashboards.

Excellent verbal and written communication and presentation skills; able to present to senior leadership.

Strong problem solving and project/priority management skills; ability to manage multiple initiatives concurrently.

Comfortable working in partnership with offshore/GCC teams and operating in a hybrid in‑office environment.

What Makes you Stand Out:

Experience with client onboarding, client lifecycle management, or similar insurance operations functions.

Experience working with global/shared service centers (GCC/offshore) and driving improvements across distributed teams.

Demonstrated continuous improvement experience (Lean, Six Sigma, process mapping).

French language skills (spoken/written) or other Canadian official language skills.

Prior experience in a matrixed, regulated environment with governance and compliance responsibilities.

Why Join Our Team:

Opportunity to be the Canada lead for a centralized, high-impact operational function.

Visible cross-functional role partnering with senior business leaders and global teams.

Opportunity to shape how Marsh delivers onboarding and client lifecycle services in Canada.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a New position.

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More about this job

Responsibilities

The Business Engagement Partner serves as the primary liaison between the Client Management Operations function and Canadian business leaders to drive service adoption and operational efficiency. This role monitors performance KPIs, manages escalations, and leads continuous improvement initiatives to enhance the client and colleague experience.

Requirements

Candidates must possess a bachelor's degree and at least 7 years of experience in client operations or service delivery, preferably within the financial services sector. Strong stakeholder management, operational mindset, and the ability to work effectively with offshore teams are essential requirements.

Skills

Client management
Operations management
Stakeholder management
Strategic planning
KPI management
SLA compliance
Process improvement
Change management
Financial crime screening
Risk management
Project management
Data analysis
Communication
Presentation skills
Problem solving
Governance

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

Client Management Operations
Business Engagement
Insurance
Financial Services
Onboarding
Service Level Agreements
KPIs
Lean
Six Sigma
Process Mapping
Governance
Compliance
Global Capability Center
Automation
Root-cause analysis
Change management
Risk mitigation
Stakeholder engagement
Operational delivery
Client lifecycle management

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