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Added 21 mins ago
G
Director - Canada
GagaMuller
Regina, SK
- Full-time
Develop and maintain clear reporting on account performance, financial objectives, resource utilization, project delivery, business development, and progress against agreed operational…
Added 21 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…Internal Controls will play a critical role in Husky’s global financial reporting. This includes the design and improvement of new and existing internal controls over financial reporting,…
Added 21 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Perform annual SOX testing of Internal Control over Financial Reporting (ICOFR)
Added 21 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Drive improvements in financial processes, reporting, and forecasting accuracy
Added 21 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Lead all global accounting, financial reporting, consolidation, controllership, and financial governance activities.
Added 21 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Perform annual SOX testing of Internal Control over Financial Reporting (ICOFR)
Added 38 mins ago
Customer Account Representative
Bunge
Nipawin, SK · SK · Wadena, SK
Negotiates grain contracts from a defined client base to meet and exceed area financial and operating targets within the parameters of the marketing plans and strategies of the company.
Added 51 mins ago
GL
Talent Acquisition Manager (Corporate & Technical)
goeasy Ltd.
Mississauga, ON
- Full-time
If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…defining and delivering technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured requirements, improve…
Added 1 hour ago
RB
Associate Director, Market Risk Stress Testing
Royal Bank of Canada
Toronto, ON
- Full-time
…exposure to multiple business lines, trading strategies and financial instruments through the continued development of the market risk stress testing program, with an emphasis on the…
Added 1 hour ago
LM
Brand Operator
LifeSavvy Media
Montreal, QC
- Full-time
Valnet is seeking a Brand Operator to own the commercial, financial, and operational performance of one or more digital brands. This role blends strategic P&L ownership with hands-on…
Added 1 hour ago
S
Sr. Manager, BU Finance
SiTime
Ottawa, ON
- Full-time
Canada tax compliance: Maintain familiarity with Canada local tax policies (e.g., GST/HST) and their implications for financial reporting and business operations, partnering with Tax and…
Added 2 hours ago
J
Head of Vendor Management / Associate Director
Jobgether
Canada
- Full-time
Monitor vendor spending and provide financial reporting to support budgeting, forecasting, expenditure management, and financial control.
Added 2 hours ago
TR
Operations Engineer, Mining
Teck Resources Limited
Kamloops, BC
- $107,000 to $132,000 CAD / year
- Full-time
Develop business cases, technical justifications, acquisition requisitions, and capital expenditure proposals while supporting departmental financial tracking and reporting.
Added 3 hours ago
CC
Assistant Manager –Post-Discharge, Supportive Living, Alternative Living care
CMHA Calgary
Calgary, AB
- Other
POSITION SUMMARY: Reporting to the Program Manager, the Assistant Manager plays a key leadership role in supporting the operational excellence, service quality, staff performance, and…
Added 3 hours ago
R
Associate Director, Market Risk Stress Testing
RBC
Toronto, ON
- Full-time
…exposure to multiple business lines, trading strategies and financial instruments through the continued development of the market risk stress testing program, with an emphasis on the…
Added 3 hours ago
Recreation Programmer II
City of Vancouver
Vancouver, BC
The ability to maintain statistical, financial and clerical records and write reports.
Added 3 hours ago
Project Manager II (Development and Major Projects)
City of Vancouver
Vancouver, BC
…project sponsors, the Engineering leadership team, department financial analyst, other City Departments and externally with groups such as other municipalities, and various partners,…
Added 3 hours ago
Community Youth Worker
City of Vancouver
Vancouver, BC
Added 3 hours ago
C
Field & Infusion Nurse (RN)
Cencora
Winnipeg, MB
- Full-time
…comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup…
Added 3 hours ago
FC
INFORMATION SECURITY TRUST AND COMPLIANCE ADVISER - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
Added 3 hours ago
AH
Associate Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…support efficient, effective, and patient-focused care delivery. Reporting directly to the Manager of the Ambulatory Oncology and RT Review Clinics, the Associate Manager serves in a key…
Added 3 hours ago
PH
Leader of Finance
PT Hatfield Indonesia
New Westminster, BC
- Part-time
Hatfield is seeking a Leader of Finance. This position will provide oversight of financial planning, management of financial risks, record-keeping, and financial reporting. The Leader of…
Added 3 hours ago
TH
Sr Forecast Analyst 1 Year Contract
The Home Depot Canada
Toronto, ON
- Full-time
Provide key reporting to Inventory Management, Merchandising, Logistics and Senior
Added 4 hours ago
TS
Web3 Security Leader - CyberScope
TAC Security
Toronto, ON
- Full-time
Ensure comprehensive vulnerability reporting, risk classification, and actionable remediation recommendations.

Marsh McLennan

BCS Client Management Canada Business Engagement Partner

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.
Posting language: English
Posted: Oct 1, 2026

Original job description

Company:

Marsh

Description:

The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations (CMO) function includes timely, accurate client onboarding, maintenance of client commitments, execution of service agreements, and completion of financial crime screenings. This role drives adoption of CMO services across client-facing business teams, ensures high-quality operational delivery in partnership with our Global Capability Center (GCC), and identifies and leads continuous improvement initiatives that increase efficiency, reduce risk, and improve the client and colleague experience.

We can Count on you to :

Serve as the trusted strategic partner and primary liaison to Canada business leaders, BCS colleagues, and cross-functional partners (Legal, Finance, Compliance).

Develop and execute an engagement plan that increases business adoption of Client Management Operations services and raises awareness of capabilities and SLAs.

Build and sustain relationships across client‑facing teams to anticipate needs, surface issues, and embed CMO into business workflows.

Act as the escalation point for operational issues and collaborate with stakeholders to reach timely resolutions.

Monitor and report against key operational KPIs (e.g., onboarding turnaround, service agreement execution, completion of financial crime screenings, SLA compliance).

Partner with the GCC and internal leads to ensure consistent, timely, and accurate delivery of services across Canada.

Coordinate remediation where service gaps exist and lead root-cause analysis for recurring issues.

Identify, prioritize, and drive process improvements and automation opportunities that reduce manual effort and improve outcomes.

Partner on the design and implementation of Canada-specific enhancements to Global CMO practices where appropriate.

Lead change management activities for new processes or tools, including communications, training coordination, and adoption tracking.

Maintain oversight of governance, controls, and compliance activities affecting client onboarding and servicing.

Prepare and present regular performance updates, insights, and recommended actions to BCS leadership and business stakeholders.

Ensure issues, complaints, and operational risks are logged, tracked, and resolved in line with internal policies.

Influence outcomes by working cross-functionally and leveraging strong stakeholder management skills - this role does not have direct reports.

Coordinate with offshore/nearshore teams and other regional leads to align priorities and service levels.

What you need to have:

Bachelor’s degree in Business, Finance, Insurance, Operations Management, or related field (or equivalent experience).

7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.

Demonstrated ability to influence and engage senior stakeholders across functional areas without direct reporting lines.

Strong operational mindset with experience measuring and managing KPIs, SLAs, and performance dashboards.

Excellent verbal and written communication and presentation skills; able to present to senior leadership.

Strong problem solving and project/priority management skills; ability to manage multiple initiatives concurrently.

Comfortable working in partnership with offshore/GCC teams and operating in a hybrid in‑office environment.

What Makes you Stand Out:

Experience with client onboarding, client lifecycle management, or similar insurance operations functions.

Experience working with global/shared service centers (GCC/offshore) and driving improvements across distributed teams.

Demonstrated continuous improvement experience (Lean, Six Sigma, process mapping).

French language skills (spoken/written) or other Canadian official language skills.

Prior experience in a matrixed, regulated environment with governance and compliance responsibilities.

Why Join Our Team:

Opportunity to be the Canada lead for a centralized, high-impact operational function.

Visible cross-functional role partnering with senior business leaders and global teams.

Opportunity to shape how Marsh delivers onboarding and client lifecycle services in Canada.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a New position.

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More about this job

Responsibilities

The Business Engagement Partner serves as the primary liaison between the Client Management Operations function and Canadian business leaders to drive service adoption and operational efficiency. This role monitors performance KPIs, manages escalations, and leads continuous improvement initiatives to enhance the client and colleague experience.

Requirements

Candidates must possess a bachelor's degree and at least 7 years of experience in client operations or service delivery, preferably within the financial services sector. Strong stakeholder management, operational mindset, and the ability to work effectively with offshore teams are essential requirements.

Skills

Client management
Operations management
Stakeholder management
Strategic planning
KPI management
SLA compliance
Process improvement
Change management
Financial crime screening
Risk management
Project management
Data analysis
Communication
Presentation skills
Problem solving
Governance

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

Client Management Operations
Business Engagement
Insurance
Financial Services
Onboarding
Service Level Agreements
KPIs
Lean
Six Sigma
Process Mapping
Governance
Compliance
Global Capability Center
Automation
Root-cause analysis
Change management
Risk mitigation
Stakeholder engagement
Operational delivery
Client lifecycle management

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