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Added 1 min ago
NF
Facilities Engineer
New Flyer
Winnipeg, MB
- Full-time
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure…
Added 1 min ago
NB
Commercial digital Product owner
National Bank of Canada
Montreal, QC
- Full-time
A career as a Product Owner on the Digital Treasury Strategy & Delivery team at National Bank means acting as a leader in delivering major projects related to treasury products in the…
Added 1 min ago
TT
Senior Project Control Manager
Torus Talent
BC · British Columbia, Canada
- Contract
The successful candidate will act as a trusted advisor to senior project leadership, supporting critical decision-making across cost, schedule, change management, forecasting, performance…
Added 1 min ago
B
Customer Account Mgmt Representative Sr
Bombardier
Dorval, QC
- Full-time
You will be expected to be a team player, as well as being a leader within the multidisciplinary project team.
Added 4 mins ago
Advisor, Citizen Engagement and Community Relations
Ressources humaines - Port Québec
Quebec, QC
…protection of biodiversity, while positioning itself as a global leader in implementing sustainable supply chains that serve a more resilient economy. With just over 100 employees, the Port…
Added 4 mins ago
Manager, Health & Safety
Primary Engineering and Construction
Calgary, AB
We're looking for someone who wants to do more than manage a safety program. We want a leader who is excited to develop people, bring forward new ideas, and make a lasting impact!
Added 4 mins ago
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Senior Business Consultant
Finastra
Mississauga, ON
- Full-time
At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers…
Added 7 mins ago
S
Group Leader, Finished Products and Stability
SGS
Mississauga, ON
- $65,000 to $90,000 CAD / year
- Full-time
Manage resource allocation and project prioritization and work across groups and functions to manage resources efficiently.
Added 7 mins ago
O
Field Marketing Manager (12-Month Term)
OpenText
Richmond Hill, ON
- Contract
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 7 mins ago
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Principal Client Success Manager
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 7 mins ago
O
Field Marketing Manager (12-Month Term)
OpenText
Waterloo, ON
- Contract
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 7 mins ago
S
Group Leader, Finished Products and Stability
SGS
Mississauga, ON
- $65,000 to $90,000 CAD / year
- Full-time
Manage resource allocation and project prioritization and work across groups and functions to manage resources efficiently.
Added 7 mins ago
TH
Finance Manager, Technology
The Home Depot Canada
Toronto, ON
- Full-time
The Manager/Senior Manager, Finance, Technology & Capital is a strategic finance leader responsible for providing financial leadership, insight and decision support for the Technology…
Added 7 mins ago
GQ
Responsable qualité et accréditation / Quality and Accreditation Lead
Génome Québec
Montreal, QC
- Full-time
…supported leading-edge research and helped establish Québec as a leader in…
Added 9 mins ago
OD
Automatic Door Technician
Overhead Door
Burlington, ON
- Full-time
Join a Leader in the Automatic Door Industry!
Added 9 mins ago
BC
Materials Coordinator - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Materials Coordinator - Industrial WestThe Materials Coordinator - Industrial West will support our industrial project operations. This role is critical in ensuring materials are procured,…
Added 9 mins ago
H
Bid Management intern (Winter 2027, 12months)
Hitachi
Toronto, ON · (RSBU) Toronto
- $23 to $30 CAD / hour
- Full-time
A chance to build your career with a global leader driving digital transformation and innovation that helps support sustainable future
Added 9 mins ago
Principal Project Manager
Westinghouse Electric Company, LLC
Peterborough, ON
As a Principal Project Manager, you will lead the delivery of complex engineering and manufacturing projects supporting customers in the nuclear industry. Managing multiple technical…
Added 9 mins ago
Quality Inspector
Pomerleau
Nanaimo, BC
…the successful delivery of exceptional results that exceed project…
Added 12 mins ago
I
Project Manager/Leader - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
Minimum 10 years of project management experience, including at least 7 years leading complex IT projects.
Added 12 mins ago
AA
Leader de projet - Changement de produit / Product Change Leader
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche un(e) Leader de projet - Changement de produit pour rejoindre notre équipe Programme Gestion de la Configuration basée à Mirabel (Québec,…
Added 12 mins ago
BC
Materials Coordinator - Industrial West
Bird Construction
AB · Edmonton, AB
- Full-time
The Materials Coordinator - Industrial West will support our industrial project operations. This role is critical in ensuring materials are procured, tracked, delivered, and staged…
Added 12 mins ago
LM
Gestionnaire principal(e) de marque
LASIK MD
Montreal, QC
- Full-time
Travailler au siège social de Groupe Vision, c’est œuvrer au sein du leader nord-américain en matière de correction de la vue. C’est contribuer au développement de l’entreprise et soutenir…
Added 12 mins ago
RC
Inside Sales Representative
Rexel Canada
Calgary, AB
- Full-time
Join Rexel: A Global Leader in Electrical Distribution
Added 15 mins ago
Vehicle Systems Engineering Intern (Winter/January 2027, 4- 8 Months)
Internship List
Waterloo, ON
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help…

Marsh McLennan

BCS Client Management Canada Business Engagement Partner

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.
Posting language: English
Posted: Oct 1, 2026

Original job description

Company:

Marsh

Description:

The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations (CMO) function includes timely, accurate client onboarding, maintenance of client commitments, execution of service agreements, and completion of financial crime screenings. This role drives adoption of CMO services across client-facing business teams, ensures high-quality operational delivery in partnership with our Global Capability Center (GCC), and identifies and leads continuous improvement initiatives that increase efficiency, reduce risk, and improve the client and colleague experience.

We can Count on you to :

Serve as the trusted strategic partner and primary liaison to Canada business leaders, BCS colleagues, and cross-functional partners (Legal, Finance, Compliance).

Develop and execute an engagement plan that increases business adoption of Client Management Operations services and raises awareness of capabilities and SLAs.

Build and sustain relationships across client‑facing teams to anticipate needs, surface issues, and embed CMO into business workflows.

Act as the escalation point for operational issues and collaborate with stakeholders to reach timely resolutions.

Monitor and report against key operational KPIs (e.g., onboarding turnaround, service agreement execution, completion of financial crime screenings, SLA compliance).

Partner with the GCC and internal leads to ensure consistent, timely, and accurate delivery of services across Canada.

Coordinate remediation where service gaps exist and lead root-cause analysis for recurring issues.

Identify, prioritize, and drive process improvements and automation opportunities that reduce manual effort and improve outcomes.

Partner on the design and implementation of Canada-specific enhancements to Global CMO practices where appropriate.

Lead change management activities for new processes or tools, including communications, training coordination, and adoption tracking.

Maintain oversight of governance, controls, and compliance activities affecting client onboarding and servicing.

Prepare and present regular performance updates, insights, and recommended actions to BCS leadership and business stakeholders.

Ensure issues, complaints, and operational risks are logged, tracked, and resolved in line with internal policies.

Influence outcomes by working cross-functionally and leveraging strong stakeholder management skills - this role does not have direct reports.

Coordinate with offshore/nearshore teams and other regional leads to align priorities and service levels.

What you need to have:

Bachelor’s degree in Business, Finance, Insurance, Operations Management, or related field (or equivalent experience).

7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.

Demonstrated ability to influence and engage senior stakeholders across functional areas without direct reporting lines.

Strong operational mindset with experience measuring and managing KPIs, SLAs, and performance dashboards.

Excellent verbal and written communication and presentation skills; able to present to senior leadership.

Strong problem solving and project/priority management skills; ability to manage multiple initiatives concurrently.

Comfortable working in partnership with offshore/GCC teams and operating in a hybrid in‑office environment.

What Makes you Stand Out:

Experience with client onboarding, client lifecycle management, or similar insurance operations functions.

Experience working with global/shared service centers (GCC/offshore) and driving improvements across distributed teams.

Demonstrated continuous improvement experience (Lean, Six Sigma, process mapping).

French language skills (spoken/written) or other Canadian official language skills.

Prior experience in a matrixed, regulated environment with governance and compliance responsibilities.

Why Join Our Team:

Opportunity to be the Canada lead for a centralized, high-impact operational function.

Visible cross-functional role partnering with senior business leaders and global teams.

Opportunity to shape how Marsh delivers onboarding and client lifecycle services in Canada.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a New position.

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More about this job

Responsibilities

The Business Engagement Partner serves as the primary liaison between the Client Management Operations function and Canadian business leaders to drive service adoption and operational efficiency. This role monitors performance KPIs, manages escalations, and leads continuous improvement initiatives to enhance the client and colleague experience.

Requirements

Candidates must possess a bachelor's degree and at least 7 years of experience in client operations or service delivery, preferably within the financial services sector. Strong stakeholder management, operational mindset, and the ability to work effectively with offshore teams are essential requirements.

Skills

Client management
Operations management
Stakeholder management
Strategic planning
KPI management
SLA compliance
Process improvement
Change management
Financial crime screening
Risk management
Project management
Data analysis
Communication
Presentation skills
Problem solving
Governance

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

Client Management Operations
Business Engagement
Insurance
Financial Services
Onboarding
Service Level Agreements
KPIs
Lean
Six Sigma
Process Mapping
Governance
Compliance
Global Capability Center
Automation
Root-cause analysis
Change management
Risk mitigation
Stakeholder engagement
Operational delivery
Client lifecycle management

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