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Added 8 mins ago
WI
Senior Archaeologist
WSP in Canada
Ottawa, ON
- Full-time
As a Senior Archaeologist in Northern Ontario, you’ll play a meaningful role in shaping how northern communities grow, while respecting and protecting the histories, lands, and cultural…
Added 8 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Reporting to the Senior Vice President, Risk, Legal & Finance (the “SVP”), the Director, Legal & Loan Operations (the “Director”) will lead MarshallZehr’s legal and loan operations function…
Added 8 mins ago
HP
Senior Piping Designer
HOCS Projects
Calgary, AB
- Full-time
HOCS Projects is seeking a Senior/ Lead Piping Designer to provide piping design leadership and technical expertise for industrial projects. The role will lead plant layout and piping…
Added 8 mins ago
B
Lead Java Developer
BuzzClan
ON · Ontario, Canada
- Contract
Position Title: RQ11600 - Senior Full Stack Software Developer
Added 8 mins ago
WI
Manager, Commercial & Risk - ERI
WSP in Canada
Montreal, QC
- Full-time
…commercial and risk management objectives. Reporting to the Senior Director, Commercial & Risk, you will work with business leaders, proposal teams, project managers, legal counsel, and…
Added 10 mins ago
CI
Business Development Representative
CMB Insurance Brokers
Lethbridge, AB
- Full-time
…Once a meeting is booked, the BDR passes the prospect to a Senior…
Added 10 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Translate complex data into clear, actionable recommendations for senior leadership
Added 10 mins ago
WO
Clerical Associate - Out Patient Department Clinic
William Osler Health System
Toronto, ON · Etobicoke, ON
- Part-time
…training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without…
Added 10 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the…
Added 10 mins ago
BH
Mechanical Division Manager - Generation Engineering
BC Hydro
Burnaby, BC
- $158,900 to $200,900 CAD / year
- Full-time
…strategic leadership, technical direction, and expert advice to senior management on mechanical engineering matters related to BC Hydro’s generation assets. The position is also responsible…
Added 10 mins ago
WI
Manager, Commercial & Risk - ERI
WSP in Canada
Vancouver, BC
- Full-time
…commercial and risk management objectives. Reporting to the Senior Director, Commercial & Risk, you will work with business leaders, proposal teams, project managers, legal counsel, and…
Added 10 mins ago
WI
Manager, Commercial & Risk - ERI
WSP in Canada
Toronto, ON
- Full-time
…commercial and risk management objectives. Reporting to the Senior Director, Commercial & Risk, you will work with business leaders, proposal teams, project managers, legal counsel, and…
Added 10 mins ago
IG
Project Manager - Finance
Infotree Global Solutions
Montreal, QC
- Contract
Prepare and present regular reports on model risk status, issues, and mitigation efforts to senior management, internal audit and regulators.
Added 10 mins ago
WT
Senior Power BI Developer – Dataflows & Refresh
Wissen Technology
Montreal, QC
- Full-time
Role: Senior Power BI Developer – Dataflows & Refresh
Added 10 mins ago
BP
Senior Calypso Business Analyst
BNP Paribas
Montreal, QC
- Full-time
Added 10 mins ago
SD
Senior Program Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic…
Added 10 mins ago
T
Training Specialist
ThoughtStorm
Toronto, ON
- Contract
Seeking a Senior Training Specialist with 10+ years of adult training experience and at least 5 years of hands-on Audio-Visual (AV) and Video Conferencing technology experience.
Added 10 mins ago
CF
SEO Specialist
Cubicle Fugitive Inc.
Hamilton, ON
- Full-time
Set strategy and collaborate. Work with our Head of Technology and Senior Manager, Brand and Marketing Strategy, to develop SEO, GEO, and content strategies aligned with clients' business…
Added 10 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 10 mins ago
ZC
Senior Financial Lines Underwriter
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for a Senior Underwriter to join our Professional Liability team to analyze and underwrite new and renewal Financial Lines business while building and…
Added 10 mins ago
MP
Corporate Controller (12-month contract)
Mother Parkers Tea & Coffee
Mississauga, ON
- Contract
Manage the monthly Balance Sheet review process, including overseeing general ledger account reconciliation completion for all accounts, and reporting to senior management
Added 10 mins ago
WI
Manager, Commercial & Risk - ERI
WSP in Canada
Calgary, AB
- Full-time
…commercial and risk management objectives. Reporting to the Senior Director, Commercial & Risk, you will work with business leaders, proposal teams, project managers, legal counsel, and…
Added 11 mins ago
A
Senior Director of Process and System Engineering
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
The Senior Director of Process and System Engineering Function is a senior leadership position reporting to VP of Engineering responsible for the strategic direction, governance, and…
Added 11 mins ago
BM
Electrical Estimator
Barton Malow Canada
Cambridge, ON
- $100,000 to $145,000 CAD / year
- Full-time
Lead estimate reviews and present results to senior leadership and stakeholders.
Added 11 mins ago
C
Senior Manager, Client Analytics, Commercial Banking
CIBC
Toronto, ON
- Full-time
The Senior Manager, Client Analytics will have accountability for supporting the Commercial Banking segment through client, product, and channel related analytics. In this role, you will…

Marsh McLennan

BCS Client Management Canada Business Engagement Partner

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.
Posting language: English
Posted: Oct 1, 2026

Original job description

Company:

Marsh

Description:

The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations (CMO) function includes timely, accurate client onboarding, maintenance of client commitments, execution of service agreements, and completion of financial crime screenings. This role drives adoption of CMO services across client-facing business teams, ensures high-quality operational delivery in partnership with our Global Capability Center (GCC), and identifies and leads continuous improvement initiatives that increase efficiency, reduce risk, and improve the client and colleague experience.

We can Count on you to :

Serve as the trusted strategic partner and primary liaison to Canada business leaders, BCS colleagues, and cross-functional partners (Legal, Finance, Compliance).

Develop and execute an engagement plan that increases business adoption of Client Management Operations services and raises awareness of capabilities and SLAs.

Build and sustain relationships across client‑facing teams to anticipate needs, surface issues, and embed CMO into business workflows.

Act as the escalation point for operational issues and collaborate with stakeholders to reach timely resolutions.

Monitor and report against key operational KPIs (e.g., onboarding turnaround, service agreement execution, completion of financial crime screenings, SLA compliance).

Partner with the GCC and internal leads to ensure consistent, timely, and accurate delivery of services across Canada.

Coordinate remediation where service gaps exist and lead root-cause analysis for recurring issues.

Identify, prioritize, and drive process improvements and automation opportunities that reduce manual effort and improve outcomes.

Partner on the design and implementation of Canada-specific enhancements to Global CMO practices where appropriate.

Lead change management activities for new processes or tools, including communications, training coordination, and adoption tracking.

Maintain oversight of governance, controls, and compliance activities affecting client onboarding and servicing.

Prepare and present regular performance updates, insights, and recommended actions to BCS leadership and business stakeholders.

Ensure issues, complaints, and operational risks are logged, tracked, and resolved in line with internal policies.

Influence outcomes by working cross-functionally and leveraging strong stakeholder management skills - this role does not have direct reports.

Coordinate with offshore/nearshore teams and other regional leads to align priorities and service levels.

What you need to have:

Bachelor’s degree in Business, Finance, Insurance, Operations Management, or related field (or equivalent experience).

7+ years of relevant experience in client operations, service delivery, or business engagement - ideally within the insurance/financial services sector.

Demonstrated ability to influence and engage senior stakeholders across functional areas without direct reporting lines.

Strong operational mindset with experience measuring and managing KPIs, SLAs, and performance dashboards.

Excellent verbal and written communication and presentation skills; able to present to senior leadership.

Strong problem solving and project/priority management skills; ability to manage multiple initiatives concurrently.

Comfortable working in partnership with offshore/GCC teams and operating in a hybrid in‑office environment.

What Makes you Stand Out:

Experience with client onboarding, client lifecycle management, or similar insurance operations functions.

Experience working with global/shared service centers (GCC/offshore) and driving improvements across distributed teams.

Demonstrated continuous improvement experience (Lean, Six Sigma, process mapping).

French language skills (spoken/written) or other Canadian official language skills.

Prior experience in a matrixed, regulated environment with governance and compliance responsibilities.

Why Join Our Team:

Opportunity to be the Canada lead for a centralized, high-impact operational function.

Visible cross-functional role partnering with senior business leaders and global teams.

Opportunity to shape how Marsh delivers onboarding and client lifecycle services in Canada.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $83,800 to $133,800.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a New position.

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More about this job

Responsibilities

The Business Engagement Partner serves as the primary liaison between the Client Management Operations function and Canadian business leaders to drive service adoption and operational efficiency. This role monitors performance KPIs, manages escalations, and leads continuous improvement initiatives to enhance the client and colleague experience.

Requirements

Candidates must possess a bachelor's degree and at least 7 years of experience in client operations or service delivery, preferably within the financial services sector. Strong stakeholder management, operational mindset, and the ability to work effectively with offshore teams are essential requirements.

Skills

Client management
Operations management
Stakeholder management
Strategic planning
KPI management
SLA compliance
Process improvement
Change management
Financial crime screening
Risk management
Project management
Data analysis
Communication
Presentation skills
Problem solving
Governance

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

Client Management Operations
Business Engagement
Insurance
Financial Services
Onboarding
Service Level Agreements
KPIs
Lean
Six Sigma
Process Mapping
Governance
Compliance
Global Capability Center
Automation
Root-cause analysis
Change management
Risk mitigation
Stakeholder engagement
Operational delivery
Client lifecycle management

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