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CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
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TN
Creator Relations Manager
The Now Agency
Toronto, ON
- Full-time
Partner with Client Services, Strategy, and Production to ensure creator recommendations are executable and campaigns meet client expectations.
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NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
We are seeking a results-driven Manager, Partnerships & Corporate Accounts to drive B2B business development, establish institutional partnerships, and grow corporate training revenue…
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Building Solutions Manager
UFA Co-operative Ltd.
Grande Prairie, AB
Reporting to the Sr. Manager, Buildings, the Building Solutions, Manager is responsible for selling building projects within a geographical area.
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BS
CLBC Organizational Design Consultant
Bridge Strategies (former KasaHR)
Vancouver, BC
- Full-time
Reporting to the Manager, Organizational Design, Compensation & People Analytics, this role partners with People Leaders and People Services Client Partners to translate organizational…
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UO
Senior Manager, Operations, Animal Care and Veterinary Service
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
The Senior Manager leads managers and supervisors responsible for the operational delivery of animal care and research support services across the University's animal care facilities. The…
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AH
Positive Wellness Program Support Worker- Casual Call
AVI Health and Community Services
Victoria, BC
- Other
The Positive Wellness Program Support Worker is responsible for the provision and delivery of direct services to persons living with HIV and/or HCV. Under the supervision of the program…
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Associate Director, Real Estate Banking (Toronto, ON)
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
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Manager, Investments - Tangerine
Scotiabank
ON · Toronto, ON
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
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Branch Manager Blairmore Centre Branch, Saskatoon SK
Scotiabank
Saskatoon, SK
After an amazing career with Scotiabank, our Branch Manager is retiring! We would love to connect if you are ready for the next step in your career!
Added just now
JC
Alternative Fund Services - Fund Accounting - Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
Work closely with manager, team and support functions to manage client expectations and ensure adherence to SLA timelines on client deliverables and ad hoc requests
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T
Financial Planner- Castleridge, Calgary
TD
Calgary, AB
- Full-time
Identify your client's life and financial goals, provide comprehensive reviews and build long-term relationships through financial planning expertise, relationship building and ongoing…
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T
Personal Banking Associate - Sydney
TD
Sydney Indian Reserve No. 28A, NS
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
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M
Senior Business Project Manager
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
The client explicitly rules out profiles whose experience
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OR
Workforce Planning & Labor Specialist
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Workforce Planning & Labor Specialist. Reporting to Labor Planning Manager, our ideal candidate is responsible for workforce planning, labor forecasting, and scheduling…
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Cloud Email Services Administrator (Term)
University of Toronto
Toronto, ON
Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology…
Added 15 mins ago
MN
Project Coordinator
Modern Niagara
Burnaby, BC
- Full-time
The Project Coordinator works closely with the Project Manager to support the successful execution of large Industrial, Commercial and Institutional construction projects. This role…
Added 15 mins ago
KD
Casual Direct Support Professional
Karis Disability Services
ON
- Part-time
…work with other employees on shift to provide supports and services to people. Working within Karis Disability Services Service Principles, the Relief Support considers each person’s…
Added 15 mins ago
AS
Personal Banking Advisor
Alterna Savings
Toronto, ON · Scarborough, ON
- Full-time
Proactively promote/sell and deliver a full range of banking products and services to meet our member’s needs.
Added 15 mins ago
R
Account Manager
ResQ
Remote, Canada
- Full-time
- Remote
As an Account Manager at ResQ, you'll own and grow a portfolio of existing restaurant customers. You'll be responsible for strengthening relationships, driving customer retention, and…
Added 15 mins ago
RB
Senior Manager, Initiatives & Implementation Business Financial Services
Royal Bank of Canada
Halifax, NS
- Full-time
Supports the delivery of an Exceptional Client Experience ensuring client needs are met and takes ownership and resolves client concerns at first point of contact ensuring escalation when…
Added 15 mins ago
WC
Territory Manager
Waste Connections of Canada
Bracebridge, ON
- Full-time
The Territory Manager will prospect new business while providing excellent customer service. In this role, you will be reaching out to potential customers by cold calling… a lot! We have a…
Added 30 mins ago
DG
Senior Manager, Domestic Tax
Doane Grant Thornton LLP
Vaughan, ON
- Full-time
…trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our…
Added 30 mins ago
LI
Senior Manager, Operations
LaSalle Intelligent Solutions
Mississauga, ON
- $115,000 to $126,000 CAD / year
- Contract
Our client is seeking a Senior Laboratory Manager to lead laboratory operations and provide strategic and hands-on leadership to managers, supervisors, and laboratory personnel. This role…
Added 30 mins ago
EE
Business Development Manager
Express Employment Professionals - Calgary
Calgary, AB
- $50,000 to $65,000 CAD / year
- Full-time
…responsible for developing new business opportunities, growing client partnerships, and promoting our full suite of staffing and workforce solutions. This is an excellent opportunity for…

Marsh McLennan

National Complex Liability Technical Claims Lead

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 10+ years’ experience in a commercial claims environment either at the adjustor, lawyer, insurer, engineer, legal or brokerage level
Posting language: English
Posted: Nov 9, 2026

Original job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Claims team at Marsh. This role will be based in Montreal. This is a hybrid role that has a requirement of working at least three days a week in the office. Qualified candidates in other locations across Canada will be considered.

The Complex Casualty Claims Lead for Canada is responsible for facilitating casualty claims management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims. This role is also responsible for internal training on casualty policies and current trends/insights currently impacting the casualty market.

Reporting directly to the Chief Claims Officer, this position requires a professional with substantial experience in claims, policy wordings, large loss casualty claims management, various insurer towers and or third party claim adjusting.

This individual will be technically focused and able to drive initiatives to handle complex claims resolution from the onset of the file. In-depth knowledge of Insurance Markets and their claim resolution procedures is a requirement for this hire.

We will count on you to:

Manage client advocacy activities.
Have ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients.
Provide technical claim assistance, leadership and mentoring to colleagues.
Manage client relationships as Senior Relationship Manager for claims.
Analyze loss details to determine appropriate policies and coverage.
Drive the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution.
Interact closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.
Have a strong focus on clients and providing value-add claim services
Work closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally.
Provide support to Broking teams by participating in the creation of client specific claim protocols.
Monitor insurer responses to reported claims and engage with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims.
Liaise and work closely with other claims team members to develop claim management best practice.
Draft communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process.
Build relationships with key stakeholders both internally and externally.

What you need to have:

Minimum 10+ years’ experience in a commercial claims environment either at the adjustor, lawyer, insurer, engineer, legal or brokerage level
In-depth understanding of relevant insurance law and claim litigation procedures
Direct involvement with large, complex property losses
Strong carrier relationships and detailed knowledge of insurance market claim procedures
University degree or College certification
CIP, CAIB, CRM, LL.B, all assets
Fluent in written and oral communication in both French and English

What makes you stand out?

Being a motivated, independent, self-starter capable of working in a dynamic, fast paced team environment
Strong technical background in casualty, construction, PSPL (project specific professional liability), E&O, environmental, and crime claims and complex or global insurance structures
Excellent written, presentation and communication skills
Strong negotiation skills and ability to develop claim strategies
Ability to work well under pressure and be accountable for deliverables
Ability to build strong professional relationships
Understanding of risk and mitigation strategies
Proficient in Microsoft office applications

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with applicable legislation, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact reasonableaccommodations@marsh.comMarsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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More about this job

Responsibilities

The role involves managing complex casualty claims, providing technical leadership, and developing settlement strategies for clients. The lead will also facilitate internal training on casualty policies and collaborate with internal teams to mitigate risk.

Requirements

Candidates must have a minimum of 10 years of experience in a commercial claims environment and an in-depth understanding of insurance law and litigation. A university degree or college certification is required, with professional designations like CIP, CAIB, CRM, or LL.B considered assets.

Skills

Claims management
Casualty claims
Insurance law
Litigation procedures
Risk mitigation
Negotiation
Client advocacy
Policy wording
Strategic planning
Mentoring
Stakeholder management
Coverage analysis
Technical leadership
Insurance markets
Communication

Benefits

Professional development opportunities
Inclusive work environment
Career opportunities
Benefits and rewards

Visa sponsorship

Not detected in the job text

Keywords

Casualty claims
Complex liability
Insurance markets
Risk mitigation
Claims advocacy
Litigation
Policy wording
Commercial claims
CIP
CAIB
CRM
LL.B
Construction
PSPL
E&O
Environmental claims
Crime claims
Global insurance structures
Insurance law
Claims strategy
Negotiation
Professional development
Hybrid work
Marsh

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