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Added 3 mins ago
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Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
Pratt & Whitney
Longueuil, QC
- Full-time
…et proactive, qui souhaite contribuer à la mise en œuvre de solutions numériques au sein de notre plateforme d’entreprise MES et MOM afin de soutenir nos centres moteurs partout dans le…
Added 3 mins ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Mission Systems–Canada
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Ability to research technical issues, recommend hardware and software solutions, resolve break/fix issues, and provide input on procedural or service delivery improvements.
Added 19 mins ago
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Business Analyst
Prophix
Remote, Canada
- Full-time
- Remote
As a Business Analyst on the Professional Services team, you will work directly with finance leaders at client organizations to implement and configure Prophix One, our Financial…
Added 1 hour ago
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Analyste-programmeur(se) full stack
Wepoint
Montreal, QC · Quebec, QC
- Full-time
…développement, à l’intégration, aux essais et à l’évolution de solutions numériques…
Added 1 hour ago
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Business Analyst
Prophix
Toronto, ON · Etobicoke, ON
- Full-time
As a Business Analyst on the Professional Services team, you will work directly with finance leaders at client organizations to implement and configure Prophix One, our Financial…
Added 1 hour ago
HB
Senior Specialist, Data Loss Prevention
HomeEquity Bank
Toronto, ON
- Full-time
…that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™…
Added 1 hour ago
GD
Technical Infrastructure Analyst, Junior
General Dynamics Missions System International
Calgary, AB
- $65,000 to $75,000 CAD / year
- Full-time
Ability to research technical issues, recommend hardware and software solutions, resolve break/fix issues, and provide input on procedural or service delivery improvements.
Added 1 hour ago
Compliance Analyst, Enterprise AML and Payments
Questrade Financial Group
Toronto, ON
We’re looking for our next Compliance Analyst, Enterprise AML and Payments. Could It Be You?
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
OP
Sr Data Analyst (Equity/Social Identity)
Ottawa Police Service
Ottawa, ON
- Full-time
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 3 hours ago
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Senior Business Application Specialist
TD
Toronto, ON
- Full-time
Develop and execute validation plans to ensure that implemented data solutions meet business requirements and adhere to quality standards, conducting functional testing and validation…
Added 3 hours ago
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Analyst, Operations Planning & Analysis
Keyera
Sarnia, ON
- Full-time
The Analyst, Liquids Infrastructure Financial Analysis supports forecasting, planning, financial analysis, and performance reporting for liquids infrastructure assets. The role prepares and…
Added 3 hours ago
Sr Data Analyst (Equity/Social Identity)
CityofOttawa
Ottawa, ON
Reporting to the Program Manager Equity, Diversity & Inclusion, the Senior Data Analyst is responsible for providing material support and analytic advice to Senior Leadership including…
Added 3 hours ago
AC
Data Solutions Analyst
Air Canada
Dorval, QC
- Full-time
The Data Solutions Analyst position is responsible for designing, building, and maintaining enterprise data solutions by sourcing, integrating, and modelling operational and customer data…
Added 4 hours ago
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Instructor Senior Analyst
Accenture
Toronto, ON
- Full-time
…deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture…
Added 4 hours ago
NB
LoanIQ Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career as a LoanIQ Chief Functional Analyst in the Global Corporate Investment Banking team means playing a key role in National Bank's technological transformation, optimizing and…
Added 4 hours ago
FI
IT Business Analyst
FP Inc.
Toronto, ON
- $50 to $62 CAD / hour
- Contract
Perform gap analysis between current and future-state capabilities and recommend solutions.
Added 4 hours ago
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IT Operations Analyst IV
TD
Toronto, ON
- Full-time
We’re hiring a Network Analyst IV to join the Operations Support Group (OSG Network) team in Barrie. In this role, you’ll provide Level 2 operational support for a large-scale enterprise…
Added 4 hours ago
SS
IT Business Analyst
Sodales Solutions
Toronto, ON
- Full-time
Are you passionate about solving complex business challenges and transforming ideas into impactful solutions? We're seeking an experienced Business Analyst to partner with business leaders,…
Added 4 hours ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
…commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in real estate, financial services,…
Added 5 hours ago
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Application Developer
Systematix
Toronto, ON
- Contract
Application Analyst – Development Profile (Intermediate Level)
Added 5 hours ago
HR
Software Analyst Intern (Winter 2027, 8-12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
As a Software Analyst Intern/Coop at Hitachi Rail Canada Inc., you will contribute to the development and analysis of software solutions, gaining hands-on experience in a global technology…
Added 5 hours ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
The Business Systems Analyst & Developer turns business needs into practical data, automation, and AI solutions, and builds them to production standards. The role combines business…
Added 5 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
The Desktop Support Analyst assists staff with technical support for desktop computers, applications and related technology at Skilled Trades Ontario (STO). In this role, areas of support…
Added 5 hours ago
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Intern, Enterprise Applications Support Analyst
Dream
Toronto, ON
- Full-time
Dream is looking for an Intern, Enterprise Applications Support Analyst!

Marsh McLennan

Senior Analyst - IT Support

Toronto, ON, Canada
Mississauga, ON, Canada
Kitchener, ON, Canada

If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.The applicable base salary range for this role is $52,000 to $78,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.The applicable base salary range for this role is $52,000 to $78,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 2+ years of related IT support experience, or equivalent combination of education and experience
Posting language: English
Posted: Sep 24, 2026

Original job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Information Technology Support Services team at Marsh. This role is based in Toronto and requires the incumbent to be onsite in the Toronto office, while also providing remote support to our Kitchener, London, and Mississauga offices.

As a Senior Analyst – IT Support (developing professional individual contributor), you will provide onsite and remote support to end users across multiple offices, installing, maintaining, and assisting with the operation of workstations, business applications, and related equipment. You will deliver technical support to colleagues across multiple lines of business, troubleshooting issues in line with agreed KPIs and SLAs, and supporting onsite office technology infrastructure. Occasional weekend or after-hours support may be required for business-critical events or emergencies.

We will count on you to:

Provide support to colleagues through multiple channels, including in-person, phone, chat, and virtual support tools
Assist with the setup, configuration, and basic troubleshooting of laptops, mobile devices, and related hardware/software
Assist with setup and operation of audio visual hardware as required by end users
Respond to incidents within defined service levels and with appropriate urgency; follow up with customers to ensure issues are resolved
Escalate incidents and questions to appropriate support groups as needed
Support proactive technical initiatives and collaborate with other technical teams
Maintain accurate inventory records for local hardware assets
Assist with disconnecting, moving, and reconnecting laptop technology for single-user, multi-user and office moves
Assist with assigned projects and events as needed
Complete time tracking and required training to maintain current knowledge
Participate in training sessions to expand knowledge of Marsh applications and systems
Support remote offices as needed
May be required to work occasional weekends or after-hours shifts to support business-critical events or emergencies

What you need to have:

2+ years of related IT support experience, or equivalent combination of education and experience
Strong knowledge of Windows operating systems. macOS is a plus but not required
Experience supporting standard business applications including Microsoft 365, Teams, SharePoint, OneDrive, Bitlocker, etc.
Working knowledge of Active Directory, InTune, 365, and Microsoft Exchange environments
Understanding of remote connectivity solutions such as VPN, ZScaler, Citrix, VDI, CloudPC and wireless networking
Experience with mobile device management for iOS and Android devices
Strong problem-solving, troubleshooting, and organizational skills
Excellent customer service and verbal communication skills
Ability to work independently and collaboratively in a team environment
Ability to manage multiple priorities and work effectively in a fast-paced environment

What makes you stand out:

University degree or college diploma in a technology-related discipline
ITIL certification (preferred)
CompTIA A+ and Network+ certifications are considered an asset

Why join our team:

Join a collaborative IT support team where you will help deliver reliable onsite technology support to colleagues across the organization.
Build your skills through professional development, hands-on experience, and opportunities to work on a variety of technologies and service issues.
Be part of an inclusive culture with strong leaders, talented teammates, and the scale to support your long-term career growth and well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.The applicable base salary range for this role is $52,000 to $78,000.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a New position.

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More about this job

Responsibilities

The Senior Analyst provides onsite and remote technical support for workstations, business applications, and office infrastructure. They are responsible for troubleshooting incidents, managing hardware inventory, and assisting with project-based office technology moves.

Requirements

Candidates must have at least 2 years of IT support experience and strong knowledge of Windows operating systems and Microsoft 365 environments. A university degree or college diploma in a technology-related discipline is preferred, along with ITIL or CompTIA certifications.

Skills

IT support
Windows operating systems
Microsoft 365
Teams
SharePoint
OneDrive
Bitlocker
Active Directory
InTune
Microsoft Exchange
VPN
ZScaler
Citrix
VDI
CloudPC
Wireless networking

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
Microsoft 365
Teams
SharePoint
OneDrive
Bitlocker
Active Directory
InTune
Microsoft Exchange
VPN
ZScaler
Citrix
VDI
CloudPC
Wireless Networking
iOS
Android
ITIL
CompTIA A+
Network+
Hardware
Software
Troubleshooting
Customer Service
Inventory Management
Audio Visual
Technical Support
Infrastructure
Risk Management

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