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Added 13 mins ago
Software Developer, Hosted Platform Services
Cisco
Toronto, ON
Full-time
…Cisco Security Cloud. We are looking for a Sr Network Engineer with experience running internet-facing datacenter networks who is driven to evolve oneself and the network they…
Added 27 mins ago
Développeur De Tests Python/Python Test Developer
Actalent
Sainte-Anne-de-Bellevue, QC
$50 to $60 CAD / hour
Contract
The Python Test Developer designs, develops, tests, integrates, and deploys software applications using general-purpose languages and technologies to support the testing of various…
Added 27 mins ago
Software Supply Chain Security Engineer
Actalent
Ottawa, ON · Nepean, ON
$65 to $85 CAD / hour
Contract
Strong programming experience with at least one of Python, C, C++, or Go for investigating and remediating vulnerabilities in code and dependencies.
Added 27 mins ago
Software Developer
Actalent
Ottawa, ON
$50 to $70 CAD / hour
Contract
This role is based primarily on-site, with four days per week in the office and one day (Wednesdays) working from home. The schedule offers flexible arrival and departure times within…
Added 27 mins ago
Security Software Engineer
Actalent
Ottawa, ON
$65 to $85 CAD / hour
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Programming experience with Python and Go for developing secure software and automation.
Added 27 mins ago
Senior Data Engineer
TriMech
Oakville, ON
Full-time
This is a hands-on, high-visibility role. You will work directly with executive leadership, business teams, and IT to turn raw data from platforms such as Salesforce, NetSuite, marketing…
Added 27 mins ago
Software Engineer
Actalent
Ottawa, ON
$50 to $74 CAD / hour
Contract
Experience with Python scripting at a mid level, particularly for automation and testing.
Added 27 mins ago
Senior AI Engineer / AI Agent Lead
Emplia
Montreal, QC
Full-time
Emplia is building an AI-powered workforce support platform designed to transform how employees interact with HR, Time & Attendance, Payroll, and other enterprise workforce systems.
Added 43 mins ago
Industrial Edge Integration Engineer - Physical AI hub, Kitchener
Siemens
Kitchener, ON
…ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work.…
Added 57 mins ago
Data Engineer
Citylitics
Remote, Canada
Full-time · Remote
…reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the…
Added 1 hour ago
Software Engineer - New Grad (2026-2027)
Fellow Insights Inc.
Remote, Canada
Full-time · Remote
Engineering Excellence: Build and ship features end-to-end with React/TypeScript, Django/Python, and GraphQL, from API design to polished UI. Write clean, performant, and maintainable code.
Added 1 hour ago
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
Pwc Canada
Vancouver, BC
Full-time
Proficiency or working knowledge of Python with the ability to develop tools, create reusable scripts for data analysis, and build data processing pipelines
Added 1 hour ago
Deals Real Assets, Data Engineering & Digital Solutions, Senior Associate
PwC Canada
Vancouver, BC
Full-time
Proficiency or working knowledge of Python with the ability to develop tools, create reusable scripts for data analysis, and build data processing pipelines
Added 1 hour ago
Data Engineer
Citylitics Inc.
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
…reliable sales intelligence. The platform integrates seamlessly with CRMs, ERPs, and data lakes, embedding actionable insights directly into sales workflows so teams can prioritize the…
Added 1 hour ago
Machine Learning Scientist I
Wayfair
Toronto, ON
$132,440 to $145,684 CAD / year
Full-time
Professional coding expertise in languages like Python and R, proficiency in SQL, and experience with data visualization tools; skilled in using ML frameworks (TensorFlow, PyTorch) and…
Added 1 hour ago
Jr. Business Analyst – ERP Data & Process Support
Legrand Slovenija
Mississauga, ON
Full-time
…within our Odoo ERP environment. This role is ideal for someone with 1-2 years of experience who enjoys working with data, solving problems, learning new technologies, and finding…
Added 1 hour ago
Senior Databricks Data Architect
TheCorporate
ON · Ontario, Canada
Contract
Python based API, Python scripting, experience leading small teams
Added 1 hour ago
Manager, Software (Embedded & Digital Products)
Wabtec Corporation
London, ON
Full-time
Familiarity with modern digital-platform technologies. Relevant technologies may include C#, .NET, Python, REST APIs, SQL, MQTT, Docker, Kubernetes, Microsoft Azure, or AWS.
Added 1 hour ago
Principal Software Developer
Solace Corporation
Ottawa, ON
Full-time
This position is for a Principal Software Developer - AI Integration. In this role you will be a key technical leader working on the Solace Agent Mesh: an event-driven Integration and…
Added 1 hour ago
Amazon Connect Developer
BrainRidge Consulting
Toronto, ON
Full-time
We are seeking an experienced, hands-on Amazon Connect Developer to design, configure, and scale our cloud-native Contact Center as a Service (CCaaS) platform. In this role, you will be…
Added 1 hour ago
MLOps Engineer – Databricks (1896) $90-100hr
Direct IT Recruiting Inc.
Toronto, ON
$90 to $100 CAD / hour
Contract
Skills: Python, MLOps, LLMOps, Azure Databricks, NIST AI RMF, MLFlow, RAG, AI governance, GitHub Actions, Terraform, Jenkins
Added 1 hour ago
Business Data Analyst
Mohebi Martin Brower Logistics LLC
Mississauga, ON
Full-time
…operational efficiency. This role requires strong technical skills, with a focus on data automation and process optimization. The ideal candidate possesses a strong analytical mindset and a…
Added 1 hour ago
Analyste principal(e), Optimisation d'inventaire et transformation numérique / Senior Analyst, Inventory Optimization & Digitalization Enablement
McKesson
Montreal, QC
Full-time
Added 1 hour ago
Canada - Geospatial Data & GIS Solutions Lead
Barrick Mining Corporation
Toronto, ON
Full-time
The role combines strong geospatial expertise with hands-on technical development, including the use of Python and geospatial technologies to improve, automate and standardize workflows.…
Added 1 hour ago
Senior Integration Developer -C Business Intel
Trillium Health Partners
Mississauga, ON
Full-time
When we set out to build our vision and future, we connected with our community - patients, families, visitors, physicians, staff and volunteers. The foundational goals of our new strategic…

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Oct 2, 2026

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Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a New position.

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More about this job

Responsibilities

This role involves supporting production and AI-specific business applications by monitoring health, triaging incidents, and implementing technical solutions. You will also perform root cause analysis, manage support escalations, and collaborate with stakeholders to ensure system stability and process improvements.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies like Docker or Kubernetes is required.

Skills

AI application support
DataDog
LangSmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Debugging

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
LangSmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Cloud Technologies
AWS
Azure
ITIL
Root Cause Analysis
API Management

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