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Added 2 hours ago
WI
12-Month Contract Customer Care Specialist (Mon-Fri 10am-6pm)
Well.ca Inc
Guelph, ON
- Up to $18.5 CAD / hour
Well.ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist.
Added 2 hours ago
TL
HACCP & CTPAT/PIP Specialist
Transx Ltd
Calgary, AB · Rosser, MB
- Full-time
…satisfaction. We are looking for a dedicated HACCP and CTPAT/PIP Specialist to join our team and help us maintain the highest standards in food safety and supply chain…
Added 3 hours ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
…instrumentation, complete data processing, analysis services, and software…
Added 5 hours ago
MU
MARINE GEOMATICS SPECIALIST (HYDROGRAPHER)(RTP V)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…Centre for Applied Ocean Technology (CTec) provides research and development support, industry outreach, and scientific and technical advisory services to clients and partners, with…
Added 7 hours ago
H
Senior Servicenow Developer – SPM
HCLTech
Canada
- Contract
As a Senior ServiceNow Developer specializing in Strategic Portfolio Management (SPM) and Service Development, you will play a pivotal role in designing, developing, and optimizing…
Added 7 hours ago
CI
Modelling Resource - Specialist
Calian in Space & Technology
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Calian is seeking a Modelling Resource – Specialist to support Defence Research and Development Canada (DRDC). The role supports research, development, analysis and evaluation of military…
Added 7 hours ago
LC
Specialist, Front Store Operations
Loblaw Companies Limited
Toronto, ON
- Full-time
Partners with the Workday team in the development and delivery of all Workday software training materials including written documents and e-learning solutions to ensure all training…
Added 7 hours ago
MD
Salesforce Developer - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
This position exists to provide technical expertise in the development and operation of new and existing custom software applications within the Department of Agriculture (MDA).…
Added 7 hours ago
SA
CEPS - Subject Matter Expert - Curriculum Development - Industrial Instrumentation Certificate
Southern Alberta Institute of Technology (SAIT)
Alberta Beach, AB
- Full-time
…advancement (through reskilling and upskilling) and customized talent development solutions for corporations. Join a team passionate about building lifelong learning opportunities that help…
Added 8 hours ago
R
Commission Data Specialist
RBC
Toronto, ON
- Full-time
Commission Data Specialist provides operational support to the Commission Coordinators in processing insurance commission statements within the WMFS database. The role serves as a backup…
Added 8 hours ago
R
Lead Application Administrator
RBC
Toronto, ON
- Full-time
Implement and support new software versions and new versions of systems software. This will include setting up software in development, QA, Production and DR environments.
Added 8 hours ago
IE
Specialist, Business Operations
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise.…
Added 10 hours ago
CG
Customer Experience & Booking Specialist
Canadoor Garage Doors
Barrie, ON
- Full-time
Customer Experience & Booking Specialist (Full-Time)
Added 11 hours ago
NF
We Are Hiring – Supply Chain Specialist (Port Coquitlam, BC)
Nutri-Nation Functional Foods
Port Coquitlam, BC
- Full-time
The Supply Chain Specialist will work closely with all levels of management and employees with the responsibility for ERP system optimization, inventory control, supplier relations, demand…
Added 12 hours ago
ML
Events & Experience Specialist
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Waterloo, ON
- Full-time
The Events, Experiences & Operations Specialist (Waterloo) supports Sun Life's hospitality program, with a range of in-person meetings, hybrid events, and employee experience services. This…
Added 12 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
Our Specialist Sales team thrives on a collaborative, value-driven selling approach. If you enjoy the excitement of closing deals while contributing to a supportive team environment, you'll…
Added 12 hours ago
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Senior Contact Center Support Specialist (Amazon Connect)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 12 hours ago
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Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 hours ago
WT
Web Developer (Django Specialist)
Webhorse Technologies
Inuvik, NT
- Full-time
Webhorse Technologies is currently seeking a talented Django Web Developer to join our team. As a Django Specialist, you will have the opportunity to utilize your coding skills to create…
Added 13 hours ago
DC
Technical Specialist, Real Property Management
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Cold Lake, AB
- Full-time
The Technical Specialist, Real Property Management, provides real property management services to support the delivery of Client-Partner real property projects and programs. The incumbent…
Added 14 hours ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
Network and Systems Specialist will oversee the day-to-day operation of the computer network, including hardware & software support.
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Network & Systems Support Specialist Trainee CANADA
CLAAS
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The Network & Systems Support Specialist Trainee installs, modifies, and makes repairs to personal computer hardware and software systems, provides technical assistance and training to…
Added 14 hours ago
RB
Lead System Administrator
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Toronto, ON
- Full-time
Implement and support new software versions and new versions of systems software. This will include setting up software in development, QA, Production and DR environments.
Added 14 hours ago
Paint Mixer Specialist
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Vaughan, ON
Reporting directly to the Production Manager on all matters. The Paint Mixer Specialist is responsible for color matching, paint mixing, testing, quality control and maintaining accurate…
Added 14 hours ago
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Product Specialist, evertz.io
Evertz Microsystems Limited
Burlington, ON
- Full-time
As a Product Specialist, you'll be the technical bridge between our customers, product design, engineering, and operations - working hands-on with configuration, deployment, and cloud…

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Oct 2, 2026

Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a New position.

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More about this job

Responsibilities

This role involves supporting production and AI-specific business applications by monitoring health, triaging incidents, and implementing technical solutions. You will also perform root cause analysis, manage support escalations, and collaborate with stakeholders to ensure system stability and process improvements.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies like Docker or Kubernetes is required.

Skills

AI application support
DataDog
LangSmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Debugging

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
LangSmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Cloud Technologies
AWS
Azure
ITIL
Root Cause Analysis
API Management

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