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Added 1 day ago
TT
Software Architect
trane technologies
Montreal, QC
- Full-time
Experience working with SQL and NoSQL databases such as PostgreSQL, MySQL, DynamoDB, or MongoDB.
Added 1 day ago
A
Senior Software Engineer
AspiringIT
Kitchener, ON
- Full-time
Strong experience with SQL and database technologies such as PostgreSQL and BigQuery.
Added 1 day ago
RC
Développeur.se de logiciels sénior / Senior Software Developer
RIEDEL Communications
Laval, QC
- Internship
Les technologies utilisées incluent notamment : Git, Jira, Docker, Python3, SQL, Grafana, Bootstrap et GitLab CI/CD.
Added 1 day ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 1 day ago
P
Principal Software Engineer
PointClickCare
Mississauga, ON
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 1 day ago
TE
Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
Experience with Power BI, Excel, Power Query, SQL, Python, or similar tools, and with Microsoft 365, SharePoint, Power Automate,
Added 1 day ago
C
Business Analyst Co-op (Winter 2027)
CIBC
Toronto, ON
- Full-time
You are a technology student. You are pursuing a degree/diploma program related to technology/analytics etc. You have knowledge of SAS, SQL, Python and are familiar with writing code.
Added 1 day ago
AI
Oracle AWS Cloud DBA – Migration & Amazon RDS Specialist
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Collaborate with application development teams on data modeling, schema design, and deployment of complex PL/SQL packages, procedures, triggers, and views.
Added 1 day ago
P
Principal Software Engineer
PointClickCare
Mississauga, ON
- $142,700 to $178,400 CAD / year
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 1 day ago
P
Senior Software Engineer - Java/React
PointClickCare
Mississauga, ON
- $130,100 to $162,600 CAD / year
- Full-time
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held,…
Added 1 day ago
V
Risk Management Automation & AI Intern (4-Month Internship)
Vancity
Vancouver, BC
- Full-time
Experience with data analysis tools such as Excel, Power BI, SQL, Python, or R
Added 1 day ago
M
Senior Software Engineer-C#
Morningstar
Toronto, ON
- Full-time
Experience with supporting technologies: Databases (SQL Server, AWS Aurora, MySQL, Postgres, NoSQL), Python, REST API’s
Added 1 day ago
ES
Audio Artist II - FC
EA SPORTS
Toronto, ON
- Temporary
Proficiency with VBA macros, SQL, Python, JavaScript, etc.
Added 1 day ago
SI
Business Intelligence Analyst
Spait Infotech
Canada
- Full-time
Familiarity with Python or R for data analysis and automation.
Added 1 day ago
ES
Audio Artist III - FC
EA SPORTS
Vancouver, BC
- Temporary
Proficiency with VBA macros, SQL, Python, JavaScript, etc.
Added 1 day ago
ES
Audio Artist III - FC
EA SPORTS
Toronto, ON
- Temporary
Proficiency with VBA macros, SQL, Python, JavaScript, etc.
Added 1 day ago
BI
Manager, Pension Risk Transfer (PRT) Modelling & Analytics
BMO Insurance
Toronto, ON
- Full-time
Experience with actuarial programming, modelling and data analytics tools (e.g. SQL, R, Python, Power BI) is considered an asset.
Added 1 day ago
IC
Python Developer
IT Connex
Toronto, ON · Greater Toronto Area, Canada
- Contract
Experience with FastAPI, Flask, or similar Python frameworks.
Added 1 day ago
ES
Audio Artist II - FC
EA SPORTS
Vancouver, BC
- Temporary
Proficiency with VBA macros, SQL, Python, JavaScript, etc.
Added 1 day ago
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Data and Insights Analyst
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Advanced skills with business intelligence tools such as PowerBI/DAX, SQL Server and Excel
Added 1 day ago
MM
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
- Full-time
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS…
Added 1 day ago
C
Stagiaire en développement logiciel - Software developer Intern/Co-op
Ciena
Quebec, QC
- Full-time
Connaissance d’un ou de plusieurs des langages suivants : Python, SQL, C#.
Added 1 day ago
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Manager, Pension Risk Transfer (PRT) Modelling & Analytics
BMO
Toronto, ON · YNG
- Full-time
Experience with actuarial programming, modelling and data analytics tools (e.g. SQL, R, Python, Power BI) is considered an asset.
Added 1 day ago
T
Program Manager, Carrier Operations & Governance
Twilio
Remote, Canada
- Full-time
- Remote
…ecosystem. Reporting into leadership that maintains regular cadences with Twilio's CEO, CFO, CRO, and Audit Committee, you will serve as the primary owner of critical end-to-end…
Added 1 day ago
RC
Supervisor, Data Architect
RSM Canada
Toronto, ON
- Full-time
We Are Seeking a Skilled Business Intelligence And Data Engineering Professional With a Strong Background In Design And Development, Data Modeling, And Business Analytics. This Individual…

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. You will collaborate with stakeholders to implement technical solutions and ensure adherence to change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Root cause analysis

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Root Cause Analysis
Cloud Technologies
AWS
Azure
ITIL
API Management

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