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Added 9 mins ago
IG
EDI Developer / Integration Specialist
Insight Global
Mississauga, ON
- $50 to $65 CAD / hour
- Contract
Insight Global is seeking an EDI Developer / Integration Specialist to support a growing EDI environment within a high-volume warehouse and distribution operation.
Added 1 hour ago
MD
Scanning Services - Office & Admin Specialist, Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: Office and Administrative Specialist, Senior
Added 1 hour ago
CC
RQ11693 - Privacy Impact Assessment (PIA) Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Knowledge of, and experience with the policies and procedures of the Ontario government (e.g. business case development, project approvals and policy development)
Added 1 hour ago
CC
RQ11316 - Systems Testing/QA Specialist
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components.
Added 2 hours ago
T
Large Format Finishing/Fabrication Specialist- Vancouver, BC
TPH
Vancouver, BC
- Full-time
We are currently looking for an energetic and enthusiastic Large Format Finishing & Fabrication Specialist who will be responsible for post press production for large format printing…
Added 2 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…departments, helping streamline processes and maintain strong business relationships. You will also contribute to reporting, operational improvements, and team development while ensuring…
Added 2 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 3 hours ago
NB
Manager, Financing Solutions
National Bank of Canada
Winnipeg, MB
- Full-time
…commercial client base and contribute to the continued growth of our business in…
Added 3 hours ago
BT
Controller
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 3 hours ago
NB
Chief Advisor, Responsible AI
National Bank of Canada
Montreal, QC
- Full-time
…Artificial Intelligence team at National Bank means acting as a specialist in AI governance, risk assessment, and the responsible oversight of artificial…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Saint-Jean-sur-Richelieu, QC · St-Jean-Sur-Richelieu, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
YR
Abilities Management Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Collaborates with divisional staff in the research, development and implementation/administration of occupational health, safety and wellness programs.
Added 3 hours ago
YR
Project and Professional Development Specialist
York Region (The Regional Municipality of York)
Newmarket, ON
- Contract
…and monitoring department specific education and professional development programs and initiatives following adult learning principles, in collaboration with department leadership and…
Added 4 hours ago
MI
Sr. Specialist Enterprise Solution Architect (m|w|x)
Magna International
Aurora, ON
- Full-time
Driving the development and continuous enhancement of enterprise and solution architecture principles and standards in close collaboration with domain experts from business applications,…
Added 4 hours ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 4 hours ago
E
Lead Mechanical Engineer
Englobe
Saskatoon, SK
- Full-time
Actrively participate in business development including building client base, proposal writing, reviewing public tender sites for RFPs, initiating client interactions and attending industry…
Added 5 hours ago
S
Communication & Social Media Specialist - VIE Contract
Sanofi
Toronto, ON
- Full-time
As Communication & Social Media Specialist VIE within our Sanofi Canada's Communications team, you’ll support internal and external communications across our three Business Units,…
Added 5 hours ago
RC
product specialist - (information technology) it
Raenan Consultancy
Toronto, ON
- Full-time
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 5 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
…departments, helping streamline processes and maintain strong business relationships. You will also contribute to reporting, operational improvements, and team development while ensuring…
Added 6 hours ago
SU
Sales Specialist
Spotless Uniform Ltd.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Role Description the Sales Specialist is a full-time hybrid role based in the Greater Vancouver Metropolitan Area, with a combination of on-site client visits and work-from-home…
Added 6 hours ago
RB
Mortgage Specialist
Royal Bank of Canada
Ottawa, ON
- Full-time
Adaptability, Business Development, Client Centricity, Curious Mindset
Added 6 hours ago
RB
Client Advisor
Royal Bank of Canada
Ottawa, ON
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 6 hours ago
RB
Client advisor
Royal Bank of Canada
Regina, SK
- Part-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 6 hours ago
H
VMware Infrastructure Specialist
HCLTech
AB · Edmonton, AB
- $89,000 to $117,000 CAD / year
- Full-time
We are seeking a senior VMware Infrastructure Specialist to support a large-scale VMware modernization initiative. This role will be responsible for planning, designing, and implementing…
Added 7 hours ago
AA
Spécialiste des outils digitaux - Publications Techniques / Digital Tools Business Specialist - Technical Publications
Airbus Aircraft
Montreal, QC
- Full-time

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. You will collaborate with stakeholders to implement technical solutions and ensure adherence to change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Root cause analysis

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Root Cause Analysis
Cloud Technologies
AWS
Azure
ITIL
API Management

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