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Added 7 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Proven ability to lead complex cloud transformation initiatives, manage stakeholder relationships, and provide production support in large enterprise environments.
Added 7 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Proven ability to lead complex cloud transformation initiatives, manage stakeholder relationships, and provide production support in large enterprise environments.
Added 7 hours ago
AE
Kitchen Cabinet Specialist
Alaa Eddin Kitchens & Millwork
Toronto, ON · Etobicoke, ON
- Full-time
Role Description The Kitchen Cabinet Specialist is a full-time, on-site role based in Etobicoke, ON. This role focuses on guiding clients through cabinetry options, explaining materials,…
Added 7 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 7 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Proven ability to lead complex cloud transformation initiatives, manage stakeholder relationships, and provide production support in large enterprise environments.
Added 7 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 7 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 10 hours ago
DS
Saw Blade Specialist
DGI Supply
Mississauga, ON
- Full-time
The Saw Blade Specialist is a key role within the Sales & Marketing Department by being a subject matter expert on application, features, and functionality of DoALL saw blade products. This…
Added 10 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Soutenir les inspections réglementaires, les audits, la production de rapports et les interactions avec les agences.
Added 14 hours ago
IF
Senior Supply Chain Specialist – Planning, Procurement & Product Development
ITN Food Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…demand and supply planning, procurement, import logistics, production coordination, inventory management and product development. The successful candidate will be capable of independently…
Added 15 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Soutenir les inspections réglementaires, les audits, la production de rapports et les interactions avec les agences.
Added 15 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Soutenir les inspections réglementaires, les audits, la production de rapports et les interactions avec les agences.
Added 16 hours ago
SL
QA/QC
SaniHealth Labs Inc.
Hamilton, ON
- Full-time
We are seeking a detail-oriented QA/QC Specialist to join our Quality Department and support daily manufacturing operations, quality control testing, and regulatory compliance.
Added 19 hours ago
SM
RQ11858 – Oracle Cloud Integration Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Proven ability to lead complex cloud transformation initiatives, manage stakeholder relationships, and provide production support in large enterprise environments.
Added 19 hours ago
SM
RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Systems Administrator / Operations Support Specialist with strong expertise in Oracle Fusion Recruiting Cloud (ORC), Oracle HCM Cloud…
Added 21 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
Soutenir les inspections réglementaires, les audits, la production de rapports et les interactions avec les agences.
Added 21 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Montreal, QC
- Full-time
Soutenir les inspections réglementaires, les audits, la production de rapports et les interactions avec les agences.
Added 22 hours ago
PC
HES Specialist – Canada (East Region)
Parkland Corporation
Quebec, QC
- Full-time
Soutenir les inspections réglementaires, les audits, la production de rapports et les interactions avec les agences.
Added 1 day ago
A
Avaya Aura Security Remediation Consultant
Anovia
Remote, Canada
- $36 to $43 CAD / hour
- Temporary
- Remote
The ideal candidate is a methodical Avaya Aura specialist who has applied Security Service Packs in production voice environments. You communicate clearly with clients, document your work…
Added 1 day ago
SA
Warehouse Inventory Control Associate (MON-FRI)
S&S Activewear
Calgary, AB
- From $19.57 CAD / hour
- Full-time
…environment that values every voice and fosters a culture of mutual support and…
Added 1 day ago
Autobody Technician
Kirmac Collision and Autoglass
Maple Ridge, BC
Competitive Pay: Technicians can earn up to $200,000+ through our flat rate and bonus system. 30 flat rate, up to 42 flat rate including top production level. and certifications
Added 1 day ago
B
MES Support Specialist / QA – Industrial Automation
BRP
Valcourt, QC
- Full-time
Reporting to the MES Support and Deployment Manager, you will play a key role in the stability and quality of the manufacturing solutions used across our global production sites. In this…
Added 1 day ago
G
Spécialiste en systèmes de fabrication / Manufacturing Systems Specialist
Genetec
Montreal, QC
- Full-time
We are seeking a Manufacturing Systems Specialist to serve as the primary technical bridge between our R&D engineering teams and contract manufacturing (CM) partners. In this role, you will…
Added 1 day ago
Alterations Specialist
David's Bridal
Cambridge, ON
Maintain store-standards to support a flawless shopping experience.
Added 1 day ago
Lead Alterations Specialist
David's Bridal
Woodbridge, ON
Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for…

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. You will collaborate with stakeholders to implement technical solutions and ensure adherence to change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Root cause analysis

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Root Cause Analysis
Cloud Technologies
AWS
Azure
ITIL
API Management

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