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Added 7 mins ago
Environmental Services Engineer, Compliance-TS269
City of London
London, ON
…The Environmental Services Engineer is also responsible for production and review of data related to performance of City wastewater facilities, providing that information with guidance to…
Added 7 mins ago
CN
Maintenance Coordinator
Canadian Natural
Fort McMurray, AB
- Full-time
Industry Leader: We commenced business in 1989 with a handful of employees and modest production, but today we employ more than 10,000 people and produce over 1 million BOE/d.
Added 7 mins ago
TM
Supervisor
The Maples Group (Financial Services)
Montreal, QC
- Full-time
The Maples Group is a global leader in financial services, trusted by many of the world’s largest hedge fund managers, private equity firms, and international corporations.
Added 7 mins ago
V|
Logistics Specialist
Veolia | Water Tech
Oakville, ON
- Full-time
VWT Logistics team is seeking a strong candidate for the day-to-day logistics operations, warehousing, and export/import activities.The successful candidate will work directly with the NAM…
Added 7 mins ago
TC
Senior Quality Assurance Analyst
Triton Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Triton Canada Inc. is the leader for pre-employment screening and background check solutions in Canada. Since the beginning, Triton has been helping medium to enterprise organizations,…
Added 7 mins ago
V|
Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group…
Added 7 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
…general operations. You will be part of the senior leadership team responsible for providing overall direction for the Vehicle Logistics Center (VLC), ensuring we are exceeding customer…
Added 22 mins ago
SA
Senior Software Engineer, Real-Time Systems
Sanctuary AI
Vancouver, BC
- Full-time
Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a skilled and motivated Senior Software Engineer to join our Real Time Systems team.…
Added 22 mins ago
VE
Logistics Specialist
Veolia Environnement SA
Oakville, ON
- Full-time
VWT Logistics team is seeking a strong candidate for the day-to-day logistics operations, warehousing, and export/import activities.The successful candidate will work directly with the NAM…
Added 37 mins ago
Cloud Analyst
Canadian Natural
Calgary, AB
Industry Leader: We commenced business in 1989 with a handful of employees and modest production, but today we employ more than 10,000 people and produce over 1 million BOE/d.
Added 37 mins ago
Performance Analyst
Canadian Natural
Calgary, AB
Industry Leader: We commenced business in 1989 with a handful of employees and modest production, but today we employ more than 10,000 people and produce over 1 million BOE/d.
Added 37 mins ago
Pharmacy - Manager, Pharmacy
CareRx
Oakville, ON
…governing the practice of pharmacy. In this role, you will oversee team scheduling, new hire training, and adherence to operational processes that drive the achievement of team goals. As a…
Added 37 mins ago
EL
Security DevOps Engineer
EnStream LP
Toronto, ON
- Full-time
EnStream is a leader in secure digital identity and mobile data intelligence, working to advance the future of digital trust in Canada. We build innovative data-driven models that enhance…
Added 37 mins ago
AA
Person Responsible for Maintenance (PRM) / Director of Maintenance (DOM)
Aeropol Aviation Services
Mississauga, ON
- Full-time
We are seeking an experienced aviation maintenance leader to join our management team as Person Responsible for Maintenance (PRM) / Director of Maintenance (DOM).
Added 52 mins ago
C
Participant, First Peoples Program 2027 (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Part-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 52 mins ago
SL
Director, Corporate Operational Risk Management
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
The Director operates as a senior program leader and subject-matter expert, partnering closely with Business Group Risk Offices, First Line risk teams, Policy Owners, Corporate Risk…
Added 1 hour ago
E
Production Lead-Mixing (Afternoon)
Ecolab
Mississauga, ON · CAN-Mississauga Plant
- Full-time
…hospitality, institutional and industrial markets is seeking a Production Lead, Mixing (Afternoon Shift) to join our Mississauga Supply Chain team. In this position you will support the…
Added 1 hour ago
SA
Machine Learning Engineer
Sanctuary AI
Vancouver, BC
- Full-time
Sanctuary AI, a world leader in building dexterity-driven Physical AI for general purpose robots, is seeking Machine Learning (ML) Engineers to join our team of seasoned engineers,…
Added 1 hour ago
SA
Machine Learning Research Intern (Reinforcement/Imitation Learning)
Sanctuary AI
Vancouver, BC
- Internship
Sanctuary AI, a world leader in building dexterity-driven Physical AI for general purpose robots, is looking to hire a skilled and motivated intern to join our ML team and contribute to our…
Added 1 hour ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
We’ve already assembled a fantastic Platform & Infrastructure team of 11 engineers (all Senior+, >70% Staff), and they’ve done an excellent job handling our growth, but the management and…
Added 1 hour ago
FB
Food Safety and Quality Assurance Program Specialist
fgf brands
Toronto, ON · Greater Toronto Area, ON
- Other
Oversee hazard identification, risk assessment, and control measures across all stages of raw material intake and food production, ensuring alignment with the HACCP Plan (Forms 5–9).
Added 1 hour ago
KI
Senior Product Manager, AI Innovations Team, Operations Orchestration
Kinaxis Inc.
Canada
- Full-time
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides…
Added 1 hour ago
AE
Data Analyst and Business Intelligence Developer (1 Year contract)
Agrocrop Exports Ltd.
Bolton, ON
- Contract
Agrocrop Exports Ltd. is a trusted leader in the processing and export of Pulses, Beans, Lentils, Peas, and Grains, specializing in Private Label consumer packaging. Based in Canada and…
Added 1 hour ago
R
Senior TruckMate Support Specialist
Remco
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Grow your career with Remco! A leader in the Warehousing & Transportation industry as a Senior TruckMate Support Specialist, where you will be Remco's go-to expert for the Trimble TruckMate…
Added 1 hour ago
TG
General Manager, Aviation
Thomson Gordon Group
Burlington, ON
- Full-time
…objectives throughout the product development, qualification and production life-cycle. Highly motivated in pursuing new product concepts and enhancing critical technical capabilities to…

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. You will collaborate with stakeholders to implement technical solutions and ensure adherence to change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Root cause analysis

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Root Cause Analysis
Cloud Technologies
AWS
Azure
ITIL
API Management

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