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Added 29 mins ago
DI
Fulfillment Specialist
Draganfly Inc.
Saskatoon, SK
- Full-time
…focus is on the sale of drone products and services, contract engineering & custom integration product development, and health monitoring products and…
Added 59 mins ago
K
Transportation Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
…keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered…
Added 59 mins ago
JD
Tactical Sales Specialist
John Deere
Grimsby, ON
- Full-time
As the Tactical Sales Specialist for John Deere in Grimsby, Ontario, you will be accountable for supporting the execution of our Canadian Region Sales and Marketing initiatives. You will…
Added 1 hour ago
GS
Ingénieur Instrumentation Essais en Vol (Senior)
Groupe SII
Montreal, QC
- Full-time
As part of its flight test activities, a major player in the aerospace industry is looking for a test instrumentation specialist to strengthen its teams within the Flight Test Center. You…
Added 1 hour ago
TE
Operations Intelligence & Analytics Specialist
TC Energy
Calgary, AB
- Full-time
Working with Operations, Asset Compliance, Engineering, Finance, IT, and Cybersecurity, you will draw on data shared across the business. The initial focus is operational and…
Added 1 hour ago
AI
Oracle AWS Cloud DBA – Migration & Amazon RDS Specialist
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Collaborate with application development teams on data modeling, schema design, and deployment of complex PL/SQL packages, procedures, triggers, and views.
Added 1 hour ago
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Sr Specialist, Maintenance & Reliability
Nutrien
Calgary, AB
- Full-time
Develop and lead cross-functional reliability programs and initiatives involving Operations, Maintenance, Engineering, Supply Chain, Digital, and Information Technology teams to improve…
Added 1 hour ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 1 hour ago
I
Quality Specialist I (Day Shift)
Integra
Harrow, ON
- Full-time
The Quality Specialist I is responsible for ensuring compliance with working drawings, specifications, processes, standards and best practices.
Added 1 hour ago
B&
Civil Engineer - Water
Black & Veatch
Markham, ON
- $115,280 to $192,140 CAD / year
- Full-time
Is responsible for one or more of the following: overseeing collection, assimilation, and management of data for engineering work; leading smaller production teams; and serving as the…
Added 1 hour ago
SC
People Partner
SLR Consulting
Calgary, AB · Vancouver, BC · Guelph, ON · Toronto, ON
- Full-time
We are SLR Consulting (Americas), a 1500+ team of advisory, environmental, engineering, and regulatory professionals across Canada and the United States. We deliver environmental and…
Added 1 hour ago
C
Specialist Software Development-CA
CN
Quebec, QC
- Full-time
…development, implementation and support of the application. The specialist leverages modern software tools, including AI-assisted development technologies, to optimize coding efficiency,…
Added 1 hour ago
OC
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon Canada
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 1 hour ago
MM
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
- Full-time
…includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is…
Added 1 hour ago
BG
Barrick - GIS Specialist
Barrick Gold Corporation
Toronto, ON
- Full-time
Working closely with the Regional Geosciences Data & Analytics Manager, the Geospatial Solutions Lead and project geoscientists, you will combine strong Esri expertise with an understanding…
Added 2 hours ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
This isn't a weekend's worth of CRUD. Think dozens of specialist agents organized into a handful of coordinated workflows, sharing one memory, each one earning the right to act on its own…
Added 2 hours ago
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Senior Specialist, Item File (SQL/Python)
Walmart
Mississauga, ON
- Full-time
The Sr. Specialist, Item File is responsible for driving data quality, operational excellence, and process modernization across item lifecycle management and data governance functions. This…
Added 2 hours ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
This isn't a weekend's worth of CRUD. Think dozens of specialist agents organized into a handful of coordinated workflows, sharing one memory, each one earning the right to act on its own…
Added 2 hours ago
FC
Senior Project Logistics Specialist
Fluor Corporation
Vancouver, BC
- Full-time
Collaborate across all disciplines, including Material Management, Supplier Quality Surveillance (SQS)/Quality, Engineering, Project Data & Document Management (PDDM), and Construction
Added 2 hours ago
AI
Solution Specialist
Ainsworth Inc
Edmonton, AB
- Full-time
The Solution Specialist role supports the local business unit by working within the existing client base while supporting the regional sales team on strategic projects that develops new…
Added 2 hours ago
C
Data Annotation Specialist, Safety
Cohere
Remote, Canada
- $45 CAD / hour
- Contract
- Remote
As a Data Annotation Specialist on safety task, you will:
Added 2 hours ago
Test Automation Specialist
TTC Global
Ottawa, ON
…the software they depend on. We are an independent quality engineering and software testing consultancy operating across Canada, the US, the UK, India, Australia and New Zealand. Our work…
Added 3 hours ago
CS
PLM Data Migration Specialist
Cynet Systems
Montreal, QC
- $65 to $70 USD / hour
- Contract
As the PLM Data Migration Specialist, the successful candidate will execute all data migration activities required to transition from PLM2020 to PLM360. The candidate will work closely with…
Added 3 hours ago
SC
Ingénieur Instrumentation Essais en Vol (Senior)
SII Canada
Montreal, QC
- Full-time
As part of its flight test activities, a major player in the aerospace industry is looking for a test instrumentation specialist to strengthen its teams within the Flight Test Center. You…
Added 3 hours ago
TA
Bilingual Customer Support Specialist
Tali AI
Toronto, ON
- Full-time
Escalations Engineering can act on. You’ll reproduce issues, separate configuration problems from product bugs, and hand over everything needed to fix them.

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. You will collaborate with stakeholders to implement technical solutions and ensure adherence to change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Root cause analysis

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Root Cause Analysis
Cloud Technologies
AWS
Azure
ITIL
API Management

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