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Added 12 mins ago
TS
Maintenance Technician, Luxury Residential
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Conduct preventative maintenance inspections and scheduled maintenance activities to support the ongoing performance and longevity of building systems and equipment.
Added 12 mins ago
TM
Manager, MGA & Program Operations
Tokio Marine Canada Ltd.
Toronto, ON
- Full-time
Manage the translation, validation, and upload of premium bordereaux data into TMCan systems, ensuring compliance with data standards and internal requirements.
Added 12 mins ago
B
Senior Project Manager
BuzzClan
Toronto, ON
- Contract
…involving enterprise IT infrastructure, advanced audio-visual systems, videoconferencing, telecommunications, Voice over IP (VoIP), and integrated communication…
Added 12 mins ago
CC
Pre-Construction Manager
Concrete Cashmere
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Continuously improve pre-construction systems, SOPs, estimating standards, and workflows.
Added 12 mins ago
HS
Manager, Supply Chain
Henry Schein Canada
London, ON
- Full-time
Develop, implement, and maintain policies, procedures, and material control systems to reduce costs, streamline procedures, and implement solutions.
Added 12 mins ago
SE
Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Montreal, QC
- Full-time
Develop and execute sourcing strategies for complex electrical and mechanical equipment essential to FACTS and HVDC systems, including transformers, reactors, valves, control systems,…
Added 12 mins ago
GR
Electrical Technologist
Goldbeck Recruiting
Kelowna, BC
- Full-time
Design and support both high-voltage (HV) and low-voltage (LV) electrical systems.
Added 12 mins ago
SP
Program Manager, Major Projects.
Spark Power ⚡
AB · Edmonton, AB
- Full-time
5+ years of progressive project/program management experience delivering electrical infrastructure projects, with direct experience in both high voltage (>800V) and low voltage systems.
Added 12 mins ago
LF
Human Ressources Advisor - 15 Month Contract
Leclerc Foods
Brockville, ON
- Full-time
Utilize Human Resources Information Systems (HRIS) effectively; experience with HRIS platforms is considered an asset.
Added 12 mins ago
TF
Manager Safety-1st Shift-RVI-Hanceville
Tyson Foods
Hanceville, BC
- Full-time
Strong working knowledge of OSHA regulations, hazard communication requirements, accident investigation techniques, and safety management systems.
Added 12 mins ago
CG
Technician, Environmental (Kemess)
Centerra Gold Inc.
Prince George, BC
- Full-time
Basic knowledge of power equipment, electrical systems, and hand tools.
Added 12 mins ago
TM
CAD Designer / Draftsperson SolidWorks
Tidal Marine
Saint John, NB
- $60,000 to $80,000 CAD / year
- Full-time
…offer marine aids to navigation, industrial marine mooring systems, aquaculture and fisheries equipment. We're a close-knit team where everyone pulls together, takes pride in their work,…
Added 12 mins ago
SE
Commodity Manager / Spécialiste senior en approvisionnement
Siemens Energy
Oakville, ON
- Full-time
Develop and execute sourcing strategies for complex electrical and mechanical equipment essential to FACTS and HVDC systems, including transformers, reactors, valves, control systems,…
Added 12 mins ago
HT
Technical Business Solutions Manager – Electrical Systems
HLC Talent
Montreal, QC
- Full-time
As a trusted advisor, you will leverage your in-depth knowledge of the electrical systems market to guide technological decisions and generate sustainable value.
Added 12 mins ago
GL
Account Executive
Guess?, LLC.
Montreal, QC
- Full-time
Provide necessary product information for SKU setup in internal systems.
Added 12 mins ago
E
Finance Business & Data Analyst
eTeam
Montreal, QC
- Contract
…and the implementation of Data Quality Rules (DQRs) for the systems used by the Finance and Tax departments. This role ensures service continuity by assisting in the deployment of rules,…
Added 12 mins ago
AC
Engineer, Project
AVI-SPL Canada
Montreal, QC
- Full-time
Proficiency with test and calibration methodologies for AV systems.
Added 12 mins ago
AI
Director, Federal Institutional Accountability & Corporate Oversight
AARUNI Inc.
Toronto, ON
- Full-time
AARUNI Inc. is a Canadian ethics, governance, and systems advisory firm providing independent perspectives on organizational conduct, institutional accountability, corporate governance, and…
Added 12 mins ago
SA
Hospitality Service Professional
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Proficiency with Microsoft Office and hospitality technology, including POS systems
Added 12 mins ago
RC
Développeur.se de logiciels sénior / Senior Software Developer
RIEDEL Communications
Laval, QC
- Internship
Added 12 mins ago
G
Commercial Manager 1 - Infrastructure
Graham
Calgary, AB
- Full-time
…roads, highways, bridges, interchanges, light rail transit systems, bus rapid transit systems, and…
Added 12 mins ago
G
Service Sales Engineer
GRUNDFOS
Oakville, ON
- Full-time
Are you passionate about delivering technical solutions that keep critical building systems running at peak performance? Then join our mission to pioneer smarter water solutions that reduce…
Added 12 mins ago
RT
Technical Account Manager (Water Treatment)
Rise Technical
Toronto, ON · Greater Toronto Area, Canada
- $85,000 to $110,000 CAD / year
- Full-time
…provide consultative, technical support on-site, troubleshooting systems and knowing when to bring in additional specialist support as…
Added 12 mins ago
ML
Freight Coordinator
MTE Logistix
Calgary, AB
- Full-time
Familiarity with Warehouse Management Systems (WMS).
Added 12 mins ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
It is the aim of management to utilize the GCM to gain synergy between all operating systems, finance and business development groups within Maersk. In addition to gathering resources and…

Marsh McLennan

Support Specialist - AI Applications

Toronto, ON, Canada

Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. · Full-time

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Job details

Pay: Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements.
Job type: Full-time
Experience: 5+ years of direct production and business applications support experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company:

Marsh Corporate

Description:

This role is responsible for supporting production and business applications, monitoring application health, and proactively identifying and escalating issues to stakeholders. It includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is supporting AI applications, including triage, debugging, and troubleshooting in ways that differ from traditional non-AI systems. The ideal candidate has experience supporting or maintaining AI applications, a strong understanding of AI support processes, sub-processes, troubleshooting methods, and tools, and is comfortable working in a hands-on support role.

We will count on you to:

Understand the application, its processes, and all relevant stakeholders, and maintain professional relationships with online business teams to provide support where needed.
Triage and clarify support tickets (incidents and service requests), coordinating with reporters and stakeholders (offshore and onshore) to ensure requirements are well defined.
Analyze support tickets, coordinate with other IT teams, and identify and implement technical solutions to resolve software and usability issues (functionality, sign-on, security access, reporting, upgrades).
Monitor application and server health, logs, and alerts; analyze issues, raise and escalate support tickets as required, and validate fixes through stakeholder testing.
Perform root cause analysis for high‑priority incidents, prepare incident reports, and share findings and next steps with stakeholders.
Communicate timely updates to stakeholders on high‑priority tickets, deployments, outages, and change activities; develop client communications for rollouts, downtime, new functionality, training, and documentation.
Ensure adherence to implementation, support, and change‑management processes (e.g., SDLC and Change Management) and contribute to process and application/project improvements; produce service‑management summary reports.
Be available for meetings, on‑call and off‑hours support (including weekends) and work a flexible schedule to accommodate off‑hours conference calls.
Analyze incident data and logs to identify patterns and improvement opportunities
Manage improvisation projects in Application Support
Participation in ideation and gigs

What you need to have:

Degree in Computer Science or Information Technology.
5+ years of direct production and business applications support experience.
2 years of experience in AI application support, monitoring with DataDog and Langsmith toolsHands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Hands-on support and development experience with one or more of: MEAN/MEARN stack, PostgreSQL, MS SQL Server, APIs (REST/JSON/GraphQL), Postman/Bruno, and GitHub; scripting knowledge of Python.
Practical experience with containerization and orchestration (Docker and/or Kubernetes) and supporting multi-tier Internet/Intranet applications using common design patterns.
Strong understanding of API principles (HTTP methods, REST, JSON, SOAP, GraphQL) and familiarity with API management platforms such as Apigee and AWS API Gateway.
Experience with ITSM and monitoring tools such as ServiceNow, JIRA, Datadog, or Splunk; minimum one year of AI monitoring experience with Datadog or LangSmith.
Good understanding of AI models (traditional and LLMs) - model lifecycle, bias/accuracy, and model drift - plus knowledge of prompt engineering, MCP, RAG, Token Management, AI KPIs.

What makes you stand out:

Cloud technologies (AWS, Azure); ITIL certified; experience working in offshore–onsite delivery teams.
Good technical knowledge to understand and debug AI applications, MCPs, RAGs, using monitoring tools for cause identification
Excellent and effective English communication skills.
Strong debugging, troubleshooting, analytical, and design capabilities.
Strong track record of process optimization
Self-starter with excellent organizational and time-management skills; quick learner, quality-conscious, and committed to meeting deadlines.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.The applicable base salary range for this role is $70,500 to $112,900.The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.This is a Replacement position.

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More about this job

Responsibilities

This role involves supporting production and AI applications by monitoring system health, triaging support tickets, and performing root cause analysis. You will collaborate with stakeholders to implement technical solutions and ensure adherence to change management processes.

Requirements

Candidates must have a degree in Computer Science or IT and at least 5 years of production support experience, including 2 years specifically in AI application support. Proficiency in tools like DataDog, LangSmith, and containerization technologies is required, along with strong debugging and communication skills.

Skills

AI application support
DataDog
Langsmith
Python
PostgreSQL
MS SQL Server
REST APIs
GraphQL
Docker
Kubernetes
ServiceNow
JIRA
Prompt engineering
RAG
Token management
Root cause analysis

Benefits

Health and welfare benefits
Tuition assistance
Retirement programs
Employee assistance programs
Performance-based incentives

Visa sponsorship

Not detected in the job text

Keywords

AI Applications
Production Support
DataDog
Langsmith
MEAN stack
MEARN stack
PostgreSQL
MS SQL Server
REST
JSON
GraphQL
Python
Docker
Kubernetes
ServiceNow
JIRA
Splunk
LLMs
Prompt Engineering
RAG
Token Management
SDLC
Change Management
ITSM
Root Cause Analysis
Cloud Technologies
AWS
Azure
ITIL
API Management

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