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Added 4 mins ago
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Martell Media

Technical Implementation Specialist

Kelowna, BC, Canada

Compensation: $80,000 - $95,000 · Full-time

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Job details

Pay: Compensation: $80,000 - $95,000
Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 28, 2026

Original job description

Compensation: $80,000 - $95,000

Location: After 90 days, this role is required to be in-office in Kelowna full-time

About Apex

Apex is the AI right hand for people who run companies. It connects to everything a business owner already uses, remembers all of it, and does real work on their behalf. Apex is a Martell Ventures company, built alongside Dan Martell.

We're a small team that ships weekly. Our customers are owner-operators running real businesses. They're not technical, they're busy, and they need us because we save them time they can't get back any other way. Everyone here talks to customers. Everyone ships.

About the Role

We’re hiring a Technical Implementation Specialist to own the technical side of every Apex customer’s experience. Each customer runs on their own dedicated instance, connected to the tools their business already uses, and you’re responsible for getting that instance configured correctly, keeping integrations working, and fixing issues when they break (then explaining what happened in plain language).

This is a hands-on customer-facing technical support role at the centre of our customer success team. You’ll manage the support queue, maintain fleet health across customer instances, troubleshoot SaaS integrations, and build the custom integrations that power activation. You’ll shield engineering from day-to-day fire drills, deepen product expertise faster than anyone else on the floor, and be the person customers trust when something technical goes wrong.

What You'll Do

Configure and prepare customer instances: connect the customer's tools and channels, and verify everything works before they ever notice it didn't.
Build custom integrations when a customer's stack demands it, using Composio, MCP, APIs, and webhooks, and work with engineering on anything that needs platform changes.
Own the support queue: triage everything that comes in, fix what you can fix, and escalate what you can't with enough detail that an engineer can act without asking three follow-up questions.
Own fleet health: act on our monitoring reports, restart what needs restarting, retire what's dead, and chase down what's genuinely broken.
Fix connection problems: most customer issues are integration issues, an expired OAuth token, a dropped connection, a lapsed third-party subscription. You diagnose them and walk the customer through the fix in plain language.
Be the technical voice in each customer's Slack channel. Fast, warm, and clear beats technically perfect and slow.
Write down what you learn: when you fix the same thing twice, it becomes a documented fix. When you fix it three times, you make the case to engineering for a real solution.
Build reusable assets: integration guides, configuration templates, and internal runbooks that make every future setup faster.

What Good Looks Like

30 days: the support queue is current, not growing. You know every customer by name and instance, and you can explain every open issue in the fleet.
60 days: first response time is under an hour during working hours, engineering has stopped getting pulled into support, and the ten most common issues are documented with fixes.
90 days: you're catching problems from monitoring before customers notice them, and you're the person who knows which recurring issues deserve engineering time.

Who You Are

You have 2+ years in a customer-facing software engineering role: support engineering, implementation, technical support, or integration engineering.
You can code well enough to be dangerous: comfortable with APIs, webhooks, OAuth, and scripting (we work in TypeScript/Node), able to build or debug an integration without waiting on engineering.
You can read a log file, restart a container, and figure out what a system is doing from its symptoms.
You're a plain-language communicator: you can explain what went wrong and what you did about it to someone who doesn't want to know how it works.
You're organized under parallel load: several open issues and implementations at once, and nothing sits unanswered.
You're comfortable saying "I don't know yet, here's what I'm checking," and allergic to letting something sit.
You genuinely like the customer side of technical work: keeping a system running for real people is the craft, not a stepping stone to something else.

Nice to Have

Super-user fluency with agent platforms like Hermes or OpenClaw: you've built and configured your own agents, wired up their channels and tools, and know what a well-run agent looks like.
Experience with MCP, Composio, or other integration and interoperability tooling.
Experience running Docker workloads or working in AWS.
Prior startup experience, especially as an early technical hire.

You'll Use

Apex itself, Slack, Linear, Composio, Docker, AWS, TypeScript / Node.js, REST APIs, MCP

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More about this job

Responsibilities

Configure customer instances, build and maintain integrations, manage the support queue, and monitor the health of customer systems. Troubleshoot technical issues, communicate fixes clearly to customers, and document recurring solutions and integration processes.

Requirements

Requires at least two years of experience in a customer-facing software engineering role, such as support engineering, implementation, technical support, or integration engineering. Candidates should be comfortable with APIs, webhooks, OAuth, scripting in TypeScript/Node.js, system troubleshooting, and clear customer communication.

Skills

Customer-Facing Technical Support
Software Implementation
API Integration
Webhooks
OAuth
TypeScript
Node.js
Scripting
Troubleshooting
Log Analysis
Docker
AWS
MCP
Composio
Customer Communication
Incident Triage

Visa sponsorship

Not detected in the job text

Keywords

Apex
Slack
Linear
Composio
Docker
AWS
TypeScript
Node.js
REST APIs
MCP
Hermes
OpenClaw
OAuth
Webhooks
SaaS Integrations
Integration Engineering
Technical Support
Support Queue Management
Fleet Health Monitoring
Troubleshooting
Log Analysis
Container Restarting
Runbooks
Integration Guides
Configuration Templates
Customer Success
Agent Platforms

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