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Added 50 mins ago
T
Account Manager
Tru
Toronto, ON
- Full-time
…digital marketing platforms and be comfortable working with specialist teams to guide client conversations across the following…
Added 2 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 2 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 2 hours ago
CC
Quality Assurance Specialist
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Toronto, ON
- Contract
Senior Systems Testing/QA Specialist RQ11727 (CANADA) - Hybrid
Added 4 hours ago
B
Senior Middleware Specialist
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ON · Ontario, Canada
- Contract
Position Title: RQ11527 - Senior Middleware Specialist
Added 11 hours ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join…
Added 17 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
AGF is seeking a detail-oriented and technically proficient Marketing Technology Specialist to support the day-to-day operation and evolution of our marketing technology ecosystem.
Added 20 hours ago
TC
Senior Zendesk Developer / Implementation Specialist
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Waterloo, ON
- $100,000 to $110,000 CAD / year
- Full-time
The specialist will work with solution architects, data migration teams, integration teams, target-platform teams, security specialists, business stakeholders, and testing teams to ensure…
Added 21 hours ago
E
Tests and Validations Specialists
EERS
Montreal, QC
- Full-time
We are looking for a Tests and Validations Specialist to join our multidisciplinary R&D team and to design state-of-the-art communication system for use in the MRI room!
Added 1 day ago
FS
Salesforce Revenue Cloud Architect
Focus Systems Inc.
Toronto, ON
- Contract
10+ years of Salesforce platform experience, including extensive Revenue Cloud architecture and enterprise implementation experience
Added 1 day ago
Business Developer (FX Financial Solutions)
Ebury
Toronto, ON
Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
Added 1 day ago
Branch Manager - FX Sales
Ebury
Montreal, QC
Added 1 day ago
P
Sales And Marketing Specialist
PartPassport
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…buyers spend reviewing it. Starting from the purchase order, the platform reads certificates and test reports, checks every value against company-defined limits from licensed standards, and…
Added 1 day ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
Once a Nation's funding is approved, you own it. You run the project to completion, keep Eve, our delivery platform, current, and keep the Nation informed. Some days you'll be on a call…
Added 1 day ago
SA
Account Executive
STAN AI
Toronto, ON · North York, ON
- $90,000 to $115,000 USD / year
- Full-time
STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!
Added 1 day ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
Membee is the all-in-one membership management platform for associations, chambers of commerce, nonprofits and clubs. It automates renewals, events, payments and communications so small…
Added 1 day ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
The Senior Systems Analyst serves as the lead analyst and solution design specialist for enterprise technology initiatives. Working within established architecture and solution direction,…
Added 2 days ago
B
Staff Software Engineer - Full-Stack, Solution Architecture
Blazesoft
Concord, ON
- Full-time
…boundaries of gaming. If you are a highly motivated and skilled specialist passionate about the gaming industry, we want you to join our…
Added 2 days ago
MM
Technical Implementation Specialist
Martell Media
Kelowna, BC
- Full-time
We’re hiring a Technical Implementation Specialist to own the technical side of every Apex customer’s experience. Each customer runs on their own dedicated instance, connected to the tools…
Added 2 days ago
S
Technology Manager
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Oakville, ON
- Full-time
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.
Added 2 days ago
SM
Research Education Program Lead Gemini Operations
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Toronto, ON
- Temporary
GEMINI ( www.geminimedicine.ca ) is a “made-in-Ontario” data platform and Canada's largest hospital clinical data research network. We have collected data for >3 million admissions…
Added 2 days ago
LI
Middleware Specialist
Lotus IT Solutions
Toronto, ON
- Contract
…Service Delivery and Procurement, is seeking a Senior Middleware Specialist for a fully onsite engagement in Toronto. The successful consultant will provide end-to-end planning, design,…
Added 2 days ago
F
Junior Building Design Specialist
Fluor
Vancouver, BC
- Full-time
…Applicant Notice when creating a profile on our recruiting…
Added 2 days ago
F
Intermediate Building Design Specialist
Fluor
Vancouver, BC
- Full-time
…Applicant Notice when creating a profile on our recruiting…
Added 2 days ago
M
Cloud and AI Partner Solution Specialist
Microsoft
Goodwood, ON
- Full-time
…Microsoft’s core Solution Areas - AI Business Process, Cloud & AI Platform, or Security within the SMB segment. You will be responsible for driving opportunities from commit to complete…

Martell Media

Technical Implementation Specialist

Kelowna, BC, Canada

Compensation: $80,000 - $95,000 · Full-time

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Job details

Pay: Compensation: $80,000 - $95,000
Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 28, 2026

Original job description

Compensation: $80,000 - $95,000

Location: After 90 days, this role is required to be in-office in Kelowna full-time

About Apex

Apex is the AI right hand for people who run companies. It connects to everything a business owner already uses, remembers all of it, and does real work on their behalf. Apex is a Martell Ventures company, built alongside Dan Martell.

We're a small team that ships weekly. Our customers are owner-operators running real businesses. They're not technical, they're busy, and they need us because we save them time they can't get back any other way. Everyone here talks to customers. Everyone ships.

About the Role

We’re hiring a Technical Implementation Specialist to own the technical side of every Apex customer’s experience. Each customer runs on their own dedicated instance, connected to the tools their business already uses, and you’re responsible for getting that instance configured correctly, keeping integrations working, and fixing issues when they break (then explaining what happened in plain language).

This is a hands-on customer-facing technical support role at the centre of our customer success team. You’ll manage the support queue, maintain fleet health across customer instances, troubleshoot SaaS integrations, and build the custom integrations that power activation. You’ll shield engineering from day-to-day fire drills, deepen product expertise faster than anyone else on the floor, and be the person customers trust when something technical goes wrong.

What You'll Do

Configure and prepare customer instances: connect the customer's tools and channels, and verify everything works before they ever notice it didn't.
Build custom integrations when a customer's stack demands it, using Composio, MCP, APIs, and webhooks, and work with engineering on anything that needs platform changes.
Own the support queue: triage everything that comes in, fix what you can fix, and escalate what you can't with enough detail that an engineer can act without asking three follow-up questions.
Own fleet health: act on our monitoring reports, restart what needs restarting, retire what's dead, and chase down what's genuinely broken.
Fix connection problems: most customer issues are integration issues, an expired OAuth token, a dropped connection, a lapsed third-party subscription. You diagnose them and walk the customer through the fix in plain language.
Be the technical voice in each customer's Slack channel. Fast, warm, and clear beats technically perfect and slow.
Write down what you learn: when you fix the same thing twice, it becomes a documented fix. When you fix it three times, you make the case to engineering for a real solution.
Build reusable assets: integration guides, configuration templates, and internal runbooks that make every future setup faster.

What Good Looks Like

30 days: the support queue is current, not growing. You know every customer by name and instance, and you can explain every open issue in the fleet.
60 days: first response time is under an hour during working hours, engineering has stopped getting pulled into support, and the ten most common issues are documented with fixes.
90 days: you're catching problems from monitoring before customers notice them, and you're the person who knows which recurring issues deserve engineering time.

Who You Are

You have 2+ years in a customer-facing software engineering role: support engineering, implementation, technical support, or integration engineering.
You can code well enough to be dangerous: comfortable with APIs, webhooks, OAuth, and scripting (we work in TypeScript/Node), able to build or debug an integration without waiting on engineering.
You can read a log file, restart a container, and figure out what a system is doing from its symptoms.
You're a plain-language communicator: you can explain what went wrong and what you did about it to someone who doesn't want to know how it works.
You're organized under parallel load: several open issues and implementations at once, and nothing sits unanswered.
You're comfortable saying "I don't know yet, here's what I'm checking," and allergic to letting something sit.
You genuinely like the customer side of technical work: keeping a system running for real people is the craft, not a stepping stone to something else.

Nice to Have

Super-user fluency with agent platforms like Hermes or OpenClaw: you've built and configured your own agents, wired up their channels and tools, and know what a well-run agent looks like.
Experience with MCP, Composio, or other integration and interoperability tooling.
Experience running Docker workloads or working in AWS.
Prior startup experience, especially as an early technical hire.

You'll Use

Apex itself, Slack, Linear, Composio, Docker, AWS, TypeScript / Node.js, REST APIs, MCP

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More about this job

Responsibilities

Configure customer instances, build and maintain integrations, manage the support queue, and monitor the health of customer systems. Troubleshoot technical issues, communicate fixes clearly to customers, and document recurring solutions and integration processes.

Requirements

Requires at least two years of experience in a customer-facing software engineering role, such as support engineering, implementation, technical support, or integration engineering. Candidates should be comfortable with APIs, webhooks, OAuth, scripting in TypeScript/Node.js, system troubleshooting, and clear customer communication.

Skills

Customer-Facing Technical Support
Software Implementation
API Integration
Webhooks
OAuth
TypeScript
Node.js
Scripting
Troubleshooting
Log Analysis
Docker
AWS
MCP
Composio
Customer Communication
Incident Triage

Visa sponsorship

Not detected in the job text

Keywords

Apex
Slack
Linear
Composio
Docker
AWS
TypeScript
Node.js
REST APIs
MCP
Hermes
OpenClaw
OAuth
Webhooks
SaaS Integrations
Integration Engineering
Technical Support
Support Queue Management
Fleet Health Monitoring
Troubleshooting
Log Analysis
Container Restarting
Runbooks
Integration Guides
Configuration Templates
Customer Success
Agent Platforms

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