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Added 12 mins ago
Engineer - Manufacturing
Skyjack Inc.
Guelph, ON
Full-time
Preference will be given to candidates registered or working towards becoming a Professional Engineer in Ontario.
Added 12 mins ago
Senior DevOp Engineer
MarkiTech.AI
Toronto, ON
$70 to $85 CAD / hour
Contract
About the Job Senior DevOps Engineer (alternate: Senior Cloud / Platform Engineer) About the role:
Added 26 mins ago
Rolling Stock Engineer
SYSTRA Canada
Montreal, QC
Full-time
The Rolling Stock Engineer will act as technical lead for rolling stock studies, procurement and maintenance projects as well as for rolling stock maintenance facilities design and…
Added 26 mins ago
AV Service Engineer - Control Systems & Device Integration
evertz.io
Burlington, ON
Internship
Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on , our software-defined…
Added 27 mins ago
Support Engineer
Firecrawl
Toronto, ON
$166,000 to $218,000 USD / year
Full-time
We're looking for a hands-on Support Engineer to make sure our customers succeed with Firecrawl, and to build the systems that let a small team support a fast-growing customer base. You'll…
Added 56 mins ago
Sr Android Engineer
RBC
Toronto, ON
Full-time
Added 56 mins ago
Site Reliability Engineer
RBC
Vancouver, BC
Full-time
Added 56 mins ago
Senior Security Detection Engineer (Global Security)
RBC
Toronto, ON
Full-time
The role of the Senior Security Detection Engineer is to provide specialized subject matter expertise for the Detection Engineering & Automation (DEA) team, for RBC's Global Cyber Security.…
Added 1 hour ago
Senior Software Engineer
7shifts
Toronto, ON
Full-time
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps…
Added 1 hour ago
Software Engineer
7shifts
Toronto, ON
Full-time
7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps…
Added 1 hour ago
Senior Java Modernization Engineer
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
Added 2 hours ago
Staff Software Engineer, Acquisition
Brex
Vancouver, BC
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive…
Added 2 hours ago
Senior Backend Engineer, NodeJS | LATAM
Deel
Canada
Full-time
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today,…
Added 2 hours ago
Senior Data Engineer, Analytics
nesto
Vancouver, BC
Full-time
You'll own the Commercial Analytics data platform in Microsoft Fabric - how data is ingested, modeled, secured and served across our Power BI reports, client extracts and internal tools.…
Added 2 hours ago
Rolling Stock Engineer
SYSTRA
Montreal, QC
Full-time
The Rolling Stock Engineer will act as technical lead for rolling stock studies, procurement and maintenance projects as well as for rolling stock maintenance facilities design and…
Added 2 hours ago
Senior Data Engineer, Analytics
nesto
Vancouver, BC
Full-time
You'll own the Commercial Analytics data platform in Microsoft Fabric - how data is ingested, modeled, secured and served across our Power BI reports, client extracts and internal tools.…
Added 2 hours ago
DevOps Manager
Rightsline Inc
Toronto, ON
$85,000 to $95,000 CAD / year
Rightsline is hiring a DevOps Manager, based in Toronto, to lead the team that owns our cloud platform, delivery pipelines, and production reliability across North America and Europe. You…
Added 3 hours ago
Engineer - Automation
Skyjack Inc.
Guelph, ON
Full-time
As an Automation Engineer at Skyjack, you will be responsible for designing, programming, and maintaining automation systems that enhance our manufacturing operations. You will work with…
Added 3 hours ago
Release Train Engineer II
TD
Toronto, ON
Full-time
…principles by providing feedback to the practice leaders based on platform knowledge, experience and identification of…
Added 3 hours ago
Sr. Full Stack Developer, TD Securities
TD
Toronto, ON
Full-time
We are looking for a Senior Engineer to join the Equity Derivatives Technology Team and embrace a broad range of tasks associated with developing application and systems solutions to…
Added 3 hours ago
Quality Engineer Manager, TD Securities
TD
Toronto, ON
Full-time
Work with partners, to ensure quality is built in. Coaches QE practitioners across Platform teams.
Added 3 hours ago
Salesforce & RevOps Systems Administrator
Amilia
Montreal, QC · Greater Montreal, QC
Full-time
Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and…
Added 3 hours ago
Sr AI Developer Platform/ Platform Engineering
FICO
Canada
Full-time
We call that environment the harness (Agent = Model + Harness). As a Lead Harness Engineer you'll build and own the individual controls that make up that harness, working end-to-end from…
Added 3 hours ago
Site Reliability Engineer
Envision Technology Solutions
Toronto, ON
Full-time
We are seeking a Site Reliability Engineer to join the Technical Operations team supporting our Embedded Finance platform. In this role, you will own the reliability and resiliency of a…
Added 3 hours ago
Technical Implementation Specialist
Martell Ventures
Kelowna, BC
Build custom integrations when a customer's stack demands it, using Composio, MCP, APIs, and webhooks, and work with engineering on anything that needs platform changes.

Martell Ventures

Technical Implementation Specialist

Kelowna, BC, Canada

Pay: Compensation: $80,000 - $95,000
Posting language: English
Posted: Sep 28, 2026

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Original job description

Compensation: $80,000 - $95,000

Location: After 90 days, this role is required to be in-office in Kelowna full-time

About Apex

Apex is the AI right hand for people who run companies. It connects to everything a business owner already uses, remembers all of it, and does real work on their behalf. Apex is a Martell Ventures company, built alongside Dan Martell.

We're a small team that ships weekly. Our customers are owner-operators running real businesses. They're not technical, they're busy, and they need us because we save them time they can't get back any other way. Everyone here talks to customers. Everyone ships.

About the Role

We’re hiring a Technical Implementation Specialist to own the technical side of every Apex customer’s experience. Each customer runs on their own dedicated instance, connected to the tools their business already uses, and you’re responsible for getting that instance configured correctly, keeping integrations working, and fixing issues when they break (then explaining what happened in plain language).

This is a hands-on customer-facing technical support role at the centre of our customer success team. You’ll manage the support queue, maintain fleet health across customer instances, troubleshoot SaaS integrations, and build the custom integrations that power activation. You’ll shield engineering from day-to-day fire drills, deepen product expertise faster than anyone else on the floor, and be the person customers trust when something technical goes wrong.

What You'll Do

Configure and prepare customer instances: connect the customer's tools and channels, and verify everything works before they ever notice it didn't.
Build custom integrations when a customer's stack demands it, using Composio, MCP, APIs, and webhooks, and work with engineering on anything that needs platform changes.
Own the support queue: triage everything that comes in, fix what you can fix, and escalate what you can't with enough detail that an engineer can act without asking three follow-up questions.
Own fleet health: act on our monitoring reports, restart what needs restarting, retire what's dead, and chase down what's genuinely broken.
Fix connection problems: most customer issues are integration issues, an expired OAuth token, a dropped connection, a lapsed third-party subscription. You diagnose them and walk the customer through the fix in plain language.
Be the technical voice in each customer's Slack channel. Fast, warm, and clear beats technically perfect and slow.
Write down what you learn: when you fix the same thing twice, it becomes a documented fix. When you fix it three times, you make the case to engineering for a real solution.
Build reusable assets: integration guides, configuration templates, and internal runbooks that make every future setup faster.

What Good Looks Like

30 days: the support queue is current, not growing. You know every customer by name and instance, and you can explain every open issue in the fleet.
60 days: first response time is under an hour during working hours, engineering has stopped getting pulled into support, and the ten most common issues are documented with fixes.
90 days: you're catching problems from monitoring before customers notice them, and you're the person who knows which recurring issues deserve engineering time.

Who You Are

You have 3+ years in a customer-facing software engineering role: support engineering, implementation, technical support, or integration engineering.
You can code well enough to be dangerous: comfortable with APIs, webhooks, OAuth, and scripting (we work in TypeScript/Node), able to build or debug an integration without waiting on engineering.
You can read a log file, restart a container, and figure out what a system is doing from its symptoms.
You're a plain-language communicator: you can explain what went wrong and what you did about it to someone who doesn't want to know how it works.
You're organized under parallel load: several open issues and implementations at once, and nothing sits unanswered.
You're comfortable saying "I don't know yet, here's what I'm checking," and allergic to letting something sit.
You genuinely like the customer side of technical work: keeping a system running for real people is the craft, not a stepping stone to something else.

Nice to Have

Super-user fluency with agent platforms like Hermes or OpenClaw: you've built and configured your own agents, wired up their channels and tools, and know what a well-run agent looks like.
Experience with MCP, Composio, or other integration and interoperability tooling.
Experience running Docker workloads or working in AWS.
Prior startup experience, especially as an early technical hire.

You'll Use

Apex itself, Slack, Linear, Composio, Docker, AWS, TypeScript / Node.js, REST APIs, MCP

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More about this job

Responsibilities

You will manage the technical implementation and configuration of customer instances while maintaining fleet health and troubleshooting SaaS integrations. Additionally, you will act as the primary technical point of contact for customers and build custom integrations to support their business needs.

Requirements

The role requires 3+ years of experience in a customer-facing software engineering or technical support role. Candidates must be proficient in coding with TypeScript/Node, managing APIs and webhooks, and possess strong plain-language communication skills.

Skills

Technical Support
Implementation
Integration Engineering
TypeScript
Node.js
APIs
Webhooks
OAuth
Docker
AWS
SaaS
Troubleshooting
Customer Success
System Monitoring
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Technical Implementation Specialist
AI
SaaS
TypeScript
Node.js
APIs
Webhooks
OAuth
Docker
AWS
Composio
MCP
Slack
Linear
Customer Success
Integration Engineering
Fleet Health
Technical Support
Startup
REST APIs

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