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Added 15 mins ago
Food Safety & Quality Assurance (FSQA) Specialist
Natritional Wellness Co.
Toronto, ON · Greater Toronto Area, Canada
Full-time
Investigate complaints and non-conformances, support product holds and recall readiness and verify corrective actions.
Added 30 mins ago
Spécialiste en applications cliniques – Échographie (bilingue français-anglais)
GE HEALTHCARE
Remote, Canada
Other · Remote
The Clinical Applications Specialist (CAS) serves as the clinical expert for GE HealthCare's Ultrasound portfolio, partnering with customers throughout the sales and implementation…
Added 1 hour ago
Software Quality Analyst – Medical Devices & SaMD
Light AI
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Work with Engineering, Clinical and Quality teams to ensure that technical and algorithm performance evidence is appropriately documented and traceable to product requirements and intended…
Added 2 hours ago
Layout Specialist
AMBICO Limited
Ottawa, ON
Creates and submits product information and high-level technical drawings for external review & approval. Revises drawings as necessary in response to customers’ change requests.
Added 2 hours ago
Product Specialist, Payment Threat Intelligence
Mastercard
Toronto, ON
Full-time
Product Specialist, Payment Threat IntelligenceOverview:
Added 2 hours ago
TECH Specialist
London Drugs Limited
Kelowna, BC
$18.25 to $21.58 CAD / hour
Other
…Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our customers, helping them select the technical products perfectly suited to…
Added 2 hours ago
Lead Repair Engineer/Specialist - Saskatoon, SK
Vecima Networks Inc.
Saskatoon, SK
Full-time
The Lead Repair Engineer/Specialist is the technical leader within Vecima’s Repair Center, responsible for diagnosing complex product issues, driving root-cause investigations, and…
Added 2 hours ago
Customer Success Specialist- French
IMDEX
Calgary, AB
$88,000 to $124,000 CAD / year
Full-time
The Customer Success Specialist serves as a trusted partner to Krux customers, helping them successfully adopt and use the platform. This role is responsible for customer onboarding,…
Added 2 hours ago
Quality Engineering Specialist
Young Innovations
Brantford, ON
Other
Monitor the ongoing state of control of validated processes, and support product development and production transfer by directing the validation work required to demonstrate a validated…
Added 3 hours ago
Customer Success Specialist- French
Krux Analytics
Calgary, AB
Full-time
The Customer Success Specialist serves as a trusted partner to Krux customers, helping them successfully adopt and use the platform. This role is responsible for customer onboarding,…
Added 3 hours ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
Full-time
As a Product Specialist, you'll be the technical bridge between our customers, product design, engineering, and operations - working hands-on with configuration, deployment, and cloud…
Added 3 hours ago
TECH Specialist
London Drugs Limited
Red Deer, AB
Other
…Electronics, and Photographic equipment. As a London Drugs TECH Specialist, you’ll be a trusted expert to our customers, helping them select the technical products perfectly suited to…
Added 3 hours ago
Human Resources Generalist - Eurofins CDMO Alphora, Inc.
Eurofins
Mississauga, ON
Full-time
The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced…
Added 3 hours ago
Développeur.se logiciel EI² - Software Developer EI²
NorthStar Earth & Space
Montréal-Ouest, QC
Full-time
…and data scientists, along with an infrastructure/platform specialist. You'll be part of the NorthStar development team, with access to the support and expertise of the broader team, while…
Added 3 hours ago
Financial Controller
Liebherr Group
Burlington, ON
Full-time
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd.…
Added 4 hours ago
Supply Chain Specialist - GMP
Apex Systems
Toronto, ON
$30 to $35 USD / hour
Contract
Our biotech client is seeking a Supply Chain Specialist to support their GMP warehousing and manufacturing operations activities at their GMP pilot facility and GMP warehousing external…
Added 4 hours ago
Digital Marketing Specialist
ZenaTech Inc.
Vancouver, BC
$65,000 to $75,000 CAD / year
Full-time
We are seeking a dynamic, results-driven Digital Marketing Specialist to join our team. This role is critical in driving our SaaS and drone technology brands forward, developing and…
Added 4 hours ago
Principal Test Specialist, Electrical
Babcock Canada Inc.
Victoria, BC
Full-time
Babcock is an international defence company providing support and product solutions to enhance our customers’ defence capabilities and critical assets.
Added 4 hours ago
Lead Repair Engineer/Specialist - Saskatoon, SK
Vecima Networks Inc.
Saskatoon, SK
Full-time
The Lead Repair Engineer/Specialist is the technical leader within Vecima’s Repair Center, responsible for diagnosing complex product issues, driving root-cause investigations, and…
Added 4 hours ago
Learning Ecosystem Support Specialist
Canadian Red Cross
Canada
Full-time
Reporting to the Director of Product Management, the Learning Ecosystem Support Specialist provides advanced technical support for the Canadian Red Cross Learning Ecosystem, including the…
Added 5 hours ago
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
$60,000 to $70,000 CAD / year
Full-time
The position serves as a key point of contact for customer inquiries and support, providing timely assistance with orders, quotations, pricing, technical requests, and payment-related…
Added 5 hours ago
Senior Financial Crime Risk Analyst (5515)
TD
Toronto, ON · Markham, ON
Full-time
…improve data quality, and generate actionable insights that support informed executive decision-making. The successful candidate will combine strong technical and analytical capabilities…
Added 5 hours ago
Quotation Specialist/Sourcing Support
NATIONAL ENGINEERED FASTENERS INC
Breslau, ON
$50,000 to $55,000 CAD / year
Full-time
…productivity and efficiency with the right products, expert technical support and fast, reliable delivery to be a one-stop solution provider. DSP serves 120,000+ long-standing customers in…
Added 5 hours ago
Senior Security Systems Technician
Convergint Technologies Ltd
NB
$30 to $38 CAD / hour
…budgeted cost and time schedules. Acts as key interface for technical support with the customer and maximizes customer satisfaction. Mentors and coaches less-experienced…
Added 5 hours ago
Pre-sales Specialist (SaaS)
JobsMedia.io
Montreal, QC
Full-time
Our client, a technology company recognized for its innovative SaaS solutions, is looking for a pre-sales specialist to support its sales team in demonstrating the technical value of its…

Martell Ventures

Technical Implementation Specialist

Kelowna, BC, Canada

Pay: Compensation: $80,000 - $95,000
Posting language: English
Posted: Sep 28, 2026

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Original job description

Compensation: $80,000 - $95,000

Location: After 90 days, this role is required to be in-office in Kelowna full-time

About Apex

Apex is the AI right hand for people who run companies. It connects to everything a business owner already uses, remembers all of it, and does real work on their behalf. Apex is a Martell Ventures company, built alongside Dan Martell.

We're a small team that ships weekly. Our customers are owner-operators running real businesses. They're not technical, they're busy, and they need us because we save them time they can't get back any other way. Everyone here talks to customers. Everyone ships.

About the Role

We’re hiring a Technical Implementation Specialist to own the technical side of every Apex customer’s experience. Each customer runs on their own dedicated instance, connected to the tools their business already uses, and you’re responsible for getting that instance configured correctly, keeping integrations working, and fixing issues when they break (then explaining what happened in plain language).

This is a hands-on customer-facing technical support role at the centre of our customer success team. You’ll manage the support queue, maintain fleet health across customer instances, troubleshoot SaaS integrations, and build the custom integrations that power activation. You’ll shield engineering from day-to-day fire drills, deepen product expertise faster than anyone else on the floor, and be the person customers trust when something technical goes wrong.

What You'll Do

Configure and prepare customer instances: connect the customer's tools and channels, and verify everything works before they ever notice it didn't.
Build custom integrations when a customer's stack demands it, using Composio, MCP, APIs, and webhooks, and work with engineering on anything that needs platform changes.
Own the support queue: triage everything that comes in, fix what you can fix, and escalate what you can't with enough detail that an engineer can act without asking three follow-up questions.
Own fleet health: act on our monitoring reports, restart what needs restarting, retire what's dead, and chase down what's genuinely broken.
Fix connection problems: most customer issues are integration issues, an expired OAuth token, a dropped connection, a lapsed third-party subscription. You diagnose them and walk the customer through the fix in plain language.
Be the technical voice in each customer's Slack channel. Fast, warm, and clear beats technically perfect and slow.
Write down what you learn: when you fix the same thing twice, it becomes a documented fix. When you fix it three times, you make the case to engineering for a real solution.
Build reusable assets: integration guides, configuration templates, and internal runbooks that make every future setup faster.

What Good Looks Like

30 days: the support queue is current, not growing. You know every customer by name and instance, and you can explain every open issue in the fleet.
60 days: first response time is under an hour during working hours, engineering has stopped getting pulled into support, and the ten most common issues are documented with fixes.
90 days: you're catching problems from monitoring before customers notice them, and you're the person who knows which recurring issues deserve engineering time.

Who You Are

You have 3+ years in a customer-facing software engineering role: support engineering, implementation, technical support, or integration engineering.
You can code well enough to be dangerous: comfortable with APIs, webhooks, OAuth, and scripting (we work in TypeScript/Node), able to build or debug an integration without waiting on engineering.
You can read a log file, restart a container, and figure out what a system is doing from its symptoms.
You're a plain-language communicator: you can explain what went wrong and what you did about it to someone who doesn't want to know how it works.
You're organized under parallel load: several open issues and implementations at once, and nothing sits unanswered.
You're comfortable saying "I don't know yet, here's what I'm checking," and allergic to letting something sit.
You genuinely like the customer side of technical work: keeping a system running for real people is the craft, not a stepping stone to something else.

Nice to Have

Super-user fluency with agent platforms like Hermes or OpenClaw: you've built and configured your own agents, wired up their channels and tools, and know what a well-run agent looks like.
Experience with MCP, Composio, or other integration and interoperability tooling.
Experience running Docker workloads or working in AWS.
Prior startup experience, especially as an early technical hire.

You'll Use

Apex itself, Slack, Linear, Composio, Docker, AWS, TypeScript / Node.js, REST APIs, MCP

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More about this job

Responsibilities

You will manage the technical implementation and configuration of customer instances while maintaining fleet health and troubleshooting SaaS integrations. Additionally, you will act as the primary technical point of contact for customers and build custom integrations to support their business needs.

Requirements

The role requires 3+ years of experience in a customer-facing software engineering or technical support role. Candidates must be proficient in coding with TypeScript/Node, managing APIs and webhooks, and possess strong plain-language communication skills.

Skills

Technical Support
Implementation
Integration Engineering
TypeScript
Node.js
APIs
Webhooks
OAuth
Docker
AWS
SaaS
Troubleshooting
Customer Success
System Monitoring
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

Technical Implementation Specialist
AI
SaaS
TypeScript
Node.js
APIs
Webhooks
OAuth
Docker
AWS
Composio
MCP
Slack
Linear
Customer Success
Integration Engineering
Fleet Health
Technical Support
Startup
REST APIs

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