Jobs in Canada

Group jobs by employerEmail me new jobs Save this search

Added 4 days ago
AI & Automation Developer
Brightstar Lottery
Dieppe, NB
We are looking for an AI & Automation Developer to join our collaborative team. In this role, you will support Brightstar Lottery's transformation through AI, automation, and data-driven…
Added 4 days ago
M(
Account Associate
MSL (Global)
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
…in a public environment shaped by platforms, algorithms, and generative AI. Our work is grounded in a simple belief: influence isn’t about volume or visibility alone. It’s about shaping how…
Added 4 days ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…AI-powered cybersecurity company. As organizations rapidly adopt generative AI, copilots, autonomous agents, and AI-driven business processes, Darktrace is uniquely positioned to help…
Added 4 days ago
OS
Data Scientist
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
· Research the use of generative AI for enhancing information detection and extraction, information restoration, and its potential misuse by others.
Added 4 days ago
JG
Application Architect
J&M Group
Toronto, ON
- Full-time
Experience integrating AI capabilities into enterprise applications, including Generative AI, LLMs, AI Agents, and intelligent automation solutions.
Added 4 days ago
D
Global Blackbelt, Senior Cloud Security Specialist
Darktrace
Canada
- Full-time
…AI-powered cybersecurity company. As organizations rapidly adopt generative AI, copilots, autonomous agents, and AI-driven business processes, Darktrace is uniquely positioned to help…
Added 4 days ago
X
AI Specialist - GPU Computational Physics
Xanadu
Toronto, ON
- Full-time
Experience with scientific machine learning, differentiable simulation, or generative modeling.
Added 4 days ago
Toronto - Forward Deployed Engineer - Rapid Innovation Lab
EY
Toronto, ON
Hands-on experience building, deploying or operationalizing AI agents, agentic workflows, copilots, or Generative AI solutions in business environments.
Added 4 days ago
BC
Senior Graphic Designer
Blake, Cassels & Graydon LLP
Toronto, ON
- $82,000 to $92,000 CAD / year
- Full-time
Familiarity with generative AI design tools (e.g., Adobe Firefly), used responsibly and in line with brand and firm policies.
Added 4 days ago
IF
Senior Learning Experience Designer
Intact FC
Toronto, ON · Ottawa, ON · Mississauga, ON · Montreal, QC · Quebec, QC · Laval, QC · Vancouver, BC · Calgary, AB
- Full-time
Stay current on learning technology, generative AI, facilitation, and emerging design practices.
Added 4 days ago
SL
Business Development Manager – Technology & Data Solutions
Saint Laurent Consulting
Calgary, AB
- Full-time
Artificial Intelligence & Machine Learning: Generative AI, AI/ML solutions, automation, and intelligent business applications.
Added 4 days ago
MM
Technology Delivery Lead, Enterprise AI
Marsh McLennan
Toronto, ON
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 4 days ago
Technical Writer
Martello Technologies
ON · Kanata, Ontario
Lead the introduction of generative AI into our documentation process by evaluating tools, defining workflows, and establishing guidelines, in collaboration with IT/Security, for how AI is…
Added 4 days ago
Engineering Documentation and AI Automation Internship (16-Month Co-op)
Synopsys
Ottawa, ON
Familiarity with generative AI, Large Language Models, prompt development, retrieval-augmented generation, or AI agent workflows
Added 4 days ago
B
Principal Architect, AI Platform
BMO
Toronto, ON
- Full-time
You will hold architectural oversight across the AI Platform capabilities including Developer Experience, Security, DevOps, and Data Analytics. You will work across teams and organizations…
Added 4 days ago
MC
Member Services Representative - Part Time - 18 Month Contract
Meridian Credit Union
Kincardine, ON
- $45,000 to $49,900 CAD / year
- Part-time
…with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an…
Added 4 days ago
MC
Data and Artificial Intelligence Winter Student
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- $25.5 CAD / hour
- Full-time
Assist in designing, testing, and refining generative AI agents for internal data workflows
Added 4 days ago
JG
Sr Full stack Developer
J&M Group
Toronto, ON
- Contract
Agentic AI, Generative AI, GitHub Copilot Agents, and Azure OpenAI.
Added 4 days ago
Senior HRIS Analyst
PagerDuty
Toronto, ON
Candidates must reside in an eligible location, which vary by role
Added 4 days ago
MS
Principal Technical Product Owner for Agentic AI Developer Platforms (Hybrid)
Morgan Stanley
Montreal, QC
- Full-time
We’re seeking someone to join our team as a Principal Technical Product Owner for Agentic AI Developer Platforms to shape and deliver firmwide infrastructure products that enable…
Added 4 days ago
BO
Data Scientist, Economics & AI
Bank of Canada
Ottawa, ON
- Temporary
Applying LLMs, generative AI, and emerging AI approaches to practical research and analytical use cases, including prototyping, experimentation, evaluation, and implementation.
Added 4 days ago
D
Senior Consultant, Logistics & Distribution, Supply Chain & Network Operation
Deloitte
Toronto, ON
- Full-time
Bring a practical understanding of AI, Generative AI, and agentic AI concepts to logistics and distribution use cases, including planning support, exception management, decision support,…
Added 4 days ago
IS
Automation Tester with (AI, Selenium & Playwright)
Iris Software Inc.
Toronto, ON
- Contract
…combined with experience leveraging AI-driven testing solutions, Generative AI, and intelligent test automation. This role will lead automation strategy, mentor QA engineers, and partner…
Added 4 days ago
AC
Analyste Principal(e) - Contrôle Financier, OPEX Et Transformation
Aston Carter
Mirabel, QC
- $50 to $65 CAD / hour
- Contract
Le rôle est offert selon un modèle de travail hybride nécessitant une présence au bureau trois jours par semaine et deux jours en télétravail
Added 4 days ago
UC
Senior AI Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- $75 to $85 CAD / hour
- Contract
AI Innovation | Software Engineering | Generative AI

Martello Technologies

Technical Writer

ON, Canada
Kanata, ON, K2K 0G7, Canada

Apply on martello.bamboohr.com About employer

Applications open in a new tab.

Job details

Working hours: 30–40 hours a week
Posting language: English
Posted: Nov 10, 2026

Original job description

Martello is looking for a Technical Writer to own technical documentation and training for our SaaS products. You will maintain/extend our MadCap Flare doc sets and training materials, keep it aligned with Mitel documentation standards, and build AI-assisted workflows that make documentation process faster, more consistent and easier to scale.

We’re looking for someone with experience developing and implementing AI-assisted workflows for drafting/updating/ reviewing/auditing technical content. You will assess readiness to implement workflows and recommend a plan to get us there, while continuing to build/maintain technical content using existing processes to keep pace with releases.

Working Arrangement

The documentation and training work in this role is 30–40 hours a week. We’re open to a contract, permanent position or other arrangement that works for both. If you bring skills beyond technical writing, such as marketing content, video or web, there’s room to build the role into a full-time position. Tell us more...

Key responsibilities

Plan, write, and maintain clear, accurate customer-facing documentation, including installation, configuration, user, and troubleshooting guides

Write and publish release notes for each release, including partner platform compatibility and changes to supported versions

Develop and update training materials for customers/partners with each release

Lead the introduction of generative AI into our documentation process by evaluating tools, defining workflows, and establishing guidelines, in collaboration with IT/Security, for how AI is used to draft, update, and review content.

Review and validate AI-assisted content for technical accuracy, completeness, and clarity, working closely with subject matter experts to ensure customers can trust what they read

Design and maintain the information architecture of our documentation, structuring content for reuse across help sites, in-product guidance, and AI-powered support tools such as chatbots and search

Create short how-to videos for common tasks, using AI tools where they improve speed or quality, such as for scripting/narration/editing
Develop and maintain a style guide and terminology standards that keep all content consistent with our voice
Partner with Product/Engineering/Support to stay ahead of product changes and identify documentation gaps
Track documentation effectiveness using customer feedback, support trends, and content usage data
As AI adoption grows, share best practices for effective, responsible use of AI in content creation with other teams
Manage Flare project health: topics, snippets, variables, conditions, TOCs, targets and output builds

Required qualifications

5+ yrs experience writing customer-facing technical documentation for B2B or enterprise software products

Hands-on MadCap Flare experience, including single-sourcing, snippets, variables, conditional text, multiple targets, and HTML5 and PDF outputs

Demonstrated experience using generative AI tools in a professional writing workflow, with examples of how they improved speed or quality while maintaining accuracy

A critical, detail-oriented approach to reviewing content, including identifying factual errors, gaps, and inconsistencies in AI-generated drafts

Ability to learn complex products quickly and explain them clearly to users with varying levels of technical knowledge

Experience designing or restructuring documentation sets, including content organization, navigation, and reuse.

Experience creating training materials or other instructional content

Proven ability to work independently with engineers, product managers, and support teams to gather information and drive content to completion

Experience producing short instructional or how-to videos
Excellent written English, with a strong command of style, tone, and terminology consistency
A portfolio or writing samples demonstrating clear, well-structured technical content

Nice to haves

Experience documenting Mitel or other unified communications, VoIP, network monitoring, or IT operations products

Experience preparing documentation for AI-powered support tools, such as chatbots or AI search

Experience introducing new tools or processes within a team/organization

Experience with AI video tools for screen capture/scripting/voice narration/editing, so videos can be updated quickly when the UI changes

Experience with docs-as-code practices (Git, Markdown, CI-based publishing) or with AI coding agents applied to documentation
Experience building reusable AI assets such as prompt libraries/custom instructions/style-guide skills/review checklists

Skills that could expand the role to full time

Creating digital media and marketing content, such as customer newsletters, promotional videos, brochures, slide decks and website content

Editing website content in WordPress

Coordinating vendor logistics for events, such as banners and promotional items
Other strengths you think would add value to Martello. We’d love to hear

About Martello

We provide modern workplace optimization solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience

Martello offers a positive, diverse, and supportive culture. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility. We are proud to operate as an equal opportunity employer

Apply on martello.bamboohr.com About employer

More about this job

Responsibilities

The Technical Writer will own the creation and maintenance of customer-facing documentation and training materials for SaaS products. They will also lead the integration of generative AI into documentation workflows to improve efficiency and content quality.

Requirements

Candidates must have at least 5 years of experience in technical writing for B2B or enterprise software and hands-on proficiency with MadCap Flare. Demonstrated experience implementing generative AI tools in professional writing workflows is also required.

Skills

Technical writing
MadCap Flare
Generative AI
Instructional design
Content strategy
Information architecture
Video production
SaaS
Release notes
Documentation standards
Workflow automation
B2B software
User documentation
Troubleshooting guides
Style guide development

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
SaaS
MadCap Flare
Generative AI
Documentation
Training materials
Information architecture
Single-sourcing
HTML5
PDF
B2B
Enterprise software
Release notes
Instructional content
Video editing
Style guide
Workflow automation
Content reuse
User experience
Collaboration
IT
Security
Support tools
Chatbots
Search optimization

Seniority

Senior

Tools

MadCap Flare
Generative AI tools
Git
Markdown

Languages

English

Report this job

Work requirements

Jobs in Canada