Jobs in Canada

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Added 2 mins ago
AC
Applications Specialist
AXYZ CNC Routers
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
…manufacturing, ensuring innovation and exceptional quality across our product line. With Application Development Centers (ADCs) in multiple countries, we provide hands-on machinery…
Added 2 mins ago
E
Inside Sales Representative (Temporary)
Essentra
ON · Ontario, Canada
- Temporary
…opportunities. The Inside Sales Representative will utilize customer, product, and industry specific knowledge to engage and grow the customer base. This role is fully onsite and requires…
Added 2 mins ago
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Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
Lead product demonstrations and onboarding sessions while providing real-time troubleshooting via phone, chat, and video.
Added 2 mins ago
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Branch Manager
Chandler
Saint John, NB
- $100,000 to $130,000 CAD / year
- Full-time
…sustainable business growth. We are seeking a Branch Manager to lead our Saint John branch operations, one of the largest and most complex branches in our network. Reporting to the Director…
Added 2 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
London, ON
- Full-time
…level. The business growth opportunities will derive from new product launches, conversions, new users, and increased product usage by current…
Added 2 mins ago
CI
Project Lead
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
The Project Lead provides leadership and day to day management for complex data and analytics projects that support CIHI’s strategic priorities. Working in a matrix environment, the Project…
Added 2 mins ago
HC
Research And Development Manager
Highbury Canco Corporation
Leamington, ON
- $97,000 to $120,000 CAD / year
- Full-time
Lead the R&D team in identifying and exploring new product categories, trends, and growth opportunities that align with the company's strategic goals.
Added 2 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Kitchener, ON
- Full-time
…level. The business growth opportunities will derive from new product launches, conversions, new users, and increased product usage by current…
Added 2 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
Hamilton, ON
- Full-time
…level. The business growth opportunities will derive from new product launches, conversions, new users, and increased product usage by current…
Added 2 mins ago
JR
Logistics Manager - Health & Wellness Retail
JRoss Retail Recruiters
Medicine Hat, AB
- Full-time
As the business looks toward its next chapter, an exciting opportunity exists for an experienced Logistics Manager to lead the modernization and optimization of its distribution operations…
Added 2 mins ago
DS
Territory Manager, CAD/CAM London
Dentsply Sirona
London, ON
- Full-time
…level. The business growth opportunities will derive from new product launches, conversions, new users, and increased product usage by current…
Added 2 mins ago
E
Engagement Manager, Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
Lead discovery, scoping, and decisioning: Translate fuzzy goals into crisp requirements, workflows, success metrics, and rollout plans; guide customers through tradeoffs, product…
Added 2 mins ago
AS
Retail BSA
Apex Systems
Montreal, QC
- $90 to $100 CAD / hour
- Full-time
We are seeking an experienced Business Systems Analyst to partner with business Product Owners and technology teams to translate complex business needs into clear, actionable requirements…
Added 2 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
Hamilton, ON
- Full-time
…level. The business growth opportunities will derive from new product launches, conversions, new users, and increased product usage by current…
Added 2 mins ago
O
Vehicle Inspection Manager
OPENLANE
Brampton, ON
- $90,000 to $100,000 CAD / year
- Full-time
Must possess aptitude for reporting and analyzing data (inventory, financial and operational in nature) accurately and quickly
Added 2 mins ago
E
Deployment Strategist, Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
Lead discovery, scoping, and decisioning: Translate fuzzy goals into crisp requirements, workflows, success metrics, and rollout plans; guide customers through tradeoffs, product…
Added 2 mins ago
DS
Territory Manager, CAD/CAM
Dentsply Sirona
Kitchener, ON
- Full-time
…level. The business growth opportunities will derive from new product launches, conversions, new users, and increased product usage by current…
Added 2 mins ago
JR
Store Manager - Premium Specialty Retail
JRoss Retail Recruiters
Regina, SK
- $58,000 to $68,000 CAD / year
- Full-time
This is an opportunity to lead a beautifully positioned specialty retail store where product, service and the in-store experience all matter. Our client is an established premium brand with…
Added 2 mins ago
YM
Team Lead, Asset Performance
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Yamaha Motor Canada Ltd (“YMCA”) is a subsidiary of YMC, responsible for distributing Yamaha Motor product to Canadian dealers and consumers. YMCA’s Vision is to “Create Lifelong Memories…
Added 2 mins ago
I
Director, People & Culture
illumin
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Lead through change and growth. As the organization continues to evolve, you will help leaders and employees navigate change with clarity and confidence. You will support transformation…
Added 2 mins ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- Full-time
…contact for key US accounts, connecting customers with Sales, Product, Planning and Logistics to ensure accurate and timely order fulfillment. This role manages the full order lifecycle,…
Added 2 mins ago
I
Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week
Added 2 mins ago
SI
Keyholder - Edmonton North
SNDL Inc.
AB · Edmonton, AB
- Part-time
Provide product recommendations and cannabis education
Added 3 mins ago
Shift Lead, Dashmart
DoorDash Canada
London, ON
…physical environments and is excited to roll up their sleeves and lead from the front. In this role, you’ll guide a shift of 2-10 employees through daily operations, including delegating…
Added 3 mins ago
Senior Advisor - Commercial Strategy and Customer Journey, LDRR Fleet Program
VIA Rail Canada
Montreal, QC
The role establishes high-level customer experience, market, product, service-class, hospitality, revenue, and value-proposition direction; evaluates commercial viability; and ensures…

Martello Technologies

Technical Writer

ON, Canada
Kanata, ON, K2K 0G7, Canada

Apply on martello.bamboohr.com About employer

Applications open in a new tab.

Job details

Working hours: 30–40 hours a week
Posting language: English
Posted: Nov 10, 2026

Original job description

Martello is looking for a Technical Writer to own technical documentation and training for our SaaS products. You will maintain/extend our MadCap Flare doc sets and training materials, keep it aligned with Mitel documentation standards, and build AI-assisted workflows that make documentation process faster, more consistent and easier to scale.

We’re looking for someone with experience developing and implementing AI-assisted workflows for drafting/updating/ reviewing/auditing technical content. You will assess readiness to implement workflows and recommend a plan to get us there, while continuing to build/maintain technical content using existing processes to keep pace with releases.

Working Arrangement

The documentation and training work in this role is 30–40 hours a week. We’re open to a contract, permanent position or other arrangement that works for both. If you bring skills beyond technical writing, such as marketing content, video or web, there’s room to build the role into a full-time position. Tell us more...

Key responsibilities

Plan, write, and maintain clear, accurate customer-facing documentation, including installation, configuration, user, and troubleshooting guides

Write and publish release notes for each release, including partner platform compatibility and changes to supported versions

Develop and update training materials for customers/partners with each release

Lead the introduction of generative AI into our documentation process by evaluating tools, defining workflows, and establishing guidelines, in collaboration with IT/Security, for how AI is used to draft, update, and review content.

Review and validate AI-assisted content for technical accuracy, completeness, and clarity, working closely with subject matter experts to ensure customers can trust what they read

Design and maintain the information architecture of our documentation, structuring content for reuse across help sites, in-product guidance, and AI-powered support tools such as chatbots and search

Create short how-to videos for common tasks, using AI tools where they improve speed or quality, such as for scripting/narration/editing
Develop and maintain a style guide and terminology standards that keep all content consistent with our voice
Partner with Product/Engineering/Support to stay ahead of product changes and identify documentation gaps
Track documentation effectiveness using customer feedback, support trends, and content usage data
As AI adoption grows, share best practices for effective, responsible use of AI in content creation with other teams
Manage Flare project health: topics, snippets, variables, conditions, TOCs, targets and output builds

Required qualifications

5+ yrs experience writing customer-facing technical documentation for B2B or enterprise software products

Hands-on MadCap Flare experience, including single-sourcing, snippets, variables, conditional text, multiple targets, and HTML5 and PDF outputs

Demonstrated experience using generative AI tools in a professional writing workflow, with examples of how they improved speed or quality while maintaining accuracy

A critical, detail-oriented approach to reviewing content, including identifying factual errors, gaps, and inconsistencies in AI-generated drafts

Ability to learn complex products quickly and explain them clearly to users with varying levels of technical knowledge

Experience designing or restructuring documentation sets, including content organization, navigation, and reuse.

Experience creating training materials or other instructional content

Proven ability to work independently with engineers, product managers, and support teams to gather information and drive content to completion

Experience producing short instructional or how-to videos
Excellent written English, with a strong command of style, tone, and terminology consistency
A portfolio or writing samples demonstrating clear, well-structured technical content

Nice to haves

Experience documenting Mitel or other unified communications, VoIP, network monitoring, or IT operations products

Experience preparing documentation for AI-powered support tools, such as chatbots or AI search

Experience introducing new tools or processes within a team/organization

Experience with AI video tools for screen capture/scripting/voice narration/editing, so videos can be updated quickly when the UI changes

Experience with docs-as-code practices (Git, Markdown, CI-based publishing) or with AI coding agents applied to documentation
Experience building reusable AI assets such as prompt libraries/custom instructions/style-guide skills/review checklists

Skills that could expand the role to full time

Creating digital media and marketing content, such as customer newsletters, promotional videos, brochures, slide decks and website content

Editing website content in WordPress

Coordinating vendor logistics for events, such as banners and promotional items
Other strengths you think would add value to Martello. We’d love to hear

About Martello

We provide modern workplace optimization solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience

Martello offers a positive, diverse, and supportive culture. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility. We are proud to operate as an equal opportunity employer

Apply on martello.bamboohr.com About employer

More about this job

Responsibilities

The Technical Writer will own the creation and maintenance of customer-facing documentation and training materials for SaaS products. They will also lead the integration of generative AI into documentation workflows to improve efficiency and content quality.

Requirements

Candidates must have at least 5 years of experience in technical writing for B2B or enterprise software and hands-on proficiency with MadCap Flare. Demonstrated experience implementing generative AI tools in professional writing workflows is also required.

Skills

Technical writing
MadCap Flare
Generative AI
Instructional design
Content strategy
Information architecture
Video production
SaaS
Release notes
Documentation standards
Workflow automation
B2B software
User documentation
Troubleshooting guides
Style guide development

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
SaaS
MadCap Flare
Generative AI
Documentation
Training materials
Information architecture
Single-sourcing
HTML5
PDF
B2B
Enterprise software
Release notes
Instructional content
Video editing
Style guide
Workflow automation
Content reuse
User experience
Collaboration
IT
Security
Support tools
Chatbots
Search optimization

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Work requirements

Jobs in Canada