Jobs in Canada

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Lead Crew Hand
SUMMIT
Brooks, AB
- Internship
…individual to join the Summit Decommissioning Services (SDS) team as a Lead Crew Hand (Competition #26-11-0779). This position will be predominately field work based out of Brooks,…
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Co-op/Intern, Software Development - Winter 2027
Hootsuite
Toronto, ON
- Internship
You'll work on a tight-knit team of passionate operations developers to build and maintain the systems infrastructure, servers and networks that power our mission-critical social media…
Added 2 mins ago
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Canoe Tripper (Seasonal Contract)
Diabetes Canada
Huntsville, ON
- Contract
Where applicable, you must hold a valid work permit or study permit that allows you to fulfill the requirements of this role
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Director, Financial Operations
Navacord
BC · British Columbia, Canada
- $135,000 to $175,000 CAD / year
- Full-time
The successful candidate will lead Navacord BC’s day-to-day Accounting functions, spanning Accounts Payable, Accounts Receivables, Treasury and month end close processes. This role will…
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Labourer
SUMMIT
Lloydminster, AB
- Internship
…individuals to join the Summit Decommissioning Services (SDS) team as Labourers (Competition #26-11-0780). This position will be predominately field work based out of Lloydminster,…
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Engagement Manager, Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
The Future Platforms team is responsible for executing on the next generation of AI products and business lines. This team will blend go-to-market, product, operations, and strategy with a…
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Deployment Strategist, Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
The Future Platforms team is responsible for executing on the next generation of AI products and business lines. This team will blend go-to-market, product, operations, and strategy with a…
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Maintenance Team Lead
BGIS
Ottawa, ON
- Full-time
The Maintenance Team Lead is responsible for overseeing a team of Technicians in the delivery of preventative and corrective maintenance, routine and on-demand services for assigned…
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Co-op/Intern, Software Development - Winter 2027
Hootsuite
Vancouver, BC
- Internship
You'll work on a tight-knit team of passionate operations developers to build and maintain the systems infrastructure, servers and networks that power our mission-critical social media…
Added 2 mins ago
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Director, People & Culture
illumin
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $170,000 CAD / year
- Full-time
Lead and support the People & Operations team. You will provide leadership, coaching, and direction to a small but impactful team, including Human Resources and Office Operations. You will…
Added 2 mins ago
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Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- Full-time
Lead collaborative planning, forecasting and replenishment (CPFR) discussions with key accounts, communicating changes in order trends to the Planning team.
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Technology Procurement Leader
illumin
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This is a full-time, hybrid position, working in our Toronto office three days per week
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Keyholder - Edmonton North
SNDL Inc.
AB · Edmonton, AB
- Part-time
We’re looking for a motivated and dependable Keyholder to join our team. As a Keyholder, you’ll be the face of our brand, providing exceptional service while helping customers navigate the…
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Project Lead, Construction (Hybrid- Toronto, ON)
LifeLabs
Toronto, ON
- $81,431 to $103,825 CAD / year
…tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and…
Added 2 mins ago
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Senior Marketing Automation Strategist
POD Marketing
Calgary, AB
- $75,000 to $85,000 CAD / year
- Contract
Lead Operations & Logic: Build, test, and optimize complex client lead-routing workflows, multi-touch lead scoring models, SLA notification triggers, and lifecycle stage rules.
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Senior OM&A Accountant
TC Energy
Calgary, AB
- Full-time
All applicants must have legal authorization to work in the country where the position is based, without restrictions
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Lead Sales (Key Holder)
Williams-Sonoma
Calgary, AB
- Full-time
Overview of the Lead, Sales (Key Holder) role
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Director, Accounting & Controls
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
As a key member of the Retail Advice & Solutions (RA&S) Finance team, the Director, Accounting & Controls will work independently and collaboratively with members of the RA&S Finance &…
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Supervisor, Billing Delivery Center
KPMG
ON · Toronto, Ontario
- Full-time
Lead and support a team of billing specialists while performing billing specialist responsibilities as part of a working supervisor role
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Automation Specialist
Sonepar
Windsor, ON
The successful candidate will independently plan a customer-facing week, create appointments, pursue targets, and lead sales activity while balancing office work required to develop…
Added 2 mins ago
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Sales Support Coordinator
Hellmann Worldwide Logistics
Mississauga, ON
- Full-time
…sales activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach…
Added 18 mins ago
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Senior OM&A Accountant
TC Energy
Calgary, AB
- Full-time
All applicants must have legal authorization to work in the country where the position is based, without restrictions
Added 18 mins ago
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Office Services & Facilities Clerk
Gowling WLG
Montreal, QC
- Full-time
This position is currently vacant and is open to both internal and external candidates. Gowling WLG is recruiting for this role to support ongoing firm needs and team operations.
Added 18 mins ago
Technical Writer
Martello Technologies
ON · Kanata, Ontario
Lead the introduction of generative AI into our documentation process by evaluating tools, defining workflows, and establishing guidelines, in collaboration with IT/Security, for how AI is…
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Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus
Mirabel, QC
- Full-time
Participer et représenter le programme dans les activités clés de l'industrie (ex. navigation basée sur les performances de l'OACI, comités directeurs des opérations de vol clients).

Martello Technologies

Technical Writer

ON, Canada
Kanata, ON, K2K 0G7, Canada

Apply on martello.bamboohr.com About employer

Applications open in a new tab.

Job details

Working hours: 30–40 hours a week
Posting language: English
Posted: Nov 10, 2026

Original job description

Martello is looking for a Technical Writer to own technical documentation and training for our SaaS products. You will maintain/extend our MadCap Flare doc sets and training materials, keep it aligned with Mitel documentation standards, and build AI-assisted workflows that make documentation process faster, more consistent and easier to scale.

We’re looking for someone with experience developing and implementing AI-assisted workflows for drafting/updating/ reviewing/auditing technical content. You will assess readiness to implement workflows and recommend a plan to get us there, while continuing to build/maintain technical content using existing processes to keep pace with releases.

Working Arrangement

The documentation and training work in this role is 30–40 hours a week. We’re open to a contract, permanent position or other arrangement that works for both. If you bring skills beyond technical writing, such as marketing content, video or web, there’s room to build the role into a full-time position. Tell us more...

Key responsibilities

Plan, write, and maintain clear, accurate customer-facing documentation, including installation, configuration, user, and troubleshooting guides

Write and publish release notes for each release, including partner platform compatibility and changes to supported versions

Develop and update training materials for customers/partners with each release

Lead the introduction of generative AI into our documentation process by evaluating tools, defining workflows, and establishing guidelines, in collaboration with IT/Security, for how AI is used to draft, update, and review content.

Review and validate AI-assisted content for technical accuracy, completeness, and clarity, working closely with subject matter experts to ensure customers can trust what they read

Design and maintain the information architecture of our documentation, structuring content for reuse across help sites, in-product guidance, and AI-powered support tools such as chatbots and search

Create short how-to videos for common tasks, using AI tools where they improve speed or quality, such as for scripting/narration/editing
Develop and maintain a style guide and terminology standards that keep all content consistent with our voice
Partner with Product/Engineering/Support to stay ahead of product changes and identify documentation gaps
Track documentation effectiveness using customer feedback, support trends, and content usage data
As AI adoption grows, share best practices for effective, responsible use of AI in content creation with other teams
Manage Flare project health: topics, snippets, variables, conditions, TOCs, targets and output builds

Required qualifications

5+ yrs experience writing customer-facing technical documentation for B2B or enterprise software products

Hands-on MadCap Flare experience, including single-sourcing, snippets, variables, conditional text, multiple targets, and HTML5 and PDF outputs

Demonstrated experience using generative AI tools in a professional writing workflow, with examples of how they improved speed or quality while maintaining accuracy

A critical, detail-oriented approach to reviewing content, including identifying factual errors, gaps, and inconsistencies in AI-generated drafts

Ability to learn complex products quickly and explain them clearly to users with varying levels of technical knowledge

Experience designing or restructuring documentation sets, including content organization, navigation, and reuse.

Experience creating training materials or other instructional content

Proven ability to work independently with engineers, product managers, and support teams to gather information and drive content to completion

Experience producing short instructional or how-to videos
Excellent written English, with a strong command of style, tone, and terminology consistency
A portfolio or writing samples demonstrating clear, well-structured technical content

Nice to haves

Experience documenting Mitel or other unified communications, VoIP, network monitoring, or IT operations products

Experience preparing documentation for AI-powered support tools, such as chatbots or AI search

Experience introducing new tools or processes within a team/organization

Experience with AI video tools for screen capture/scripting/voice narration/editing, so videos can be updated quickly when the UI changes

Experience with docs-as-code practices (Git, Markdown, CI-based publishing) or with AI coding agents applied to documentation
Experience building reusable AI assets such as prompt libraries/custom instructions/style-guide skills/review checklists

Skills that could expand the role to full time

Creating digital media and marketing content, such as customer newsletters, promotional videos, brochures, slide decks and website content

Editing website content in WordPress

Coordinating vendor logistics for events, such as banners and promotional items
Other strengths you think would add value to Martello. We’d love to hear

About Martello

We provide modern workplace optimization solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience

Martello offers a positive, diverse, and supportive culture. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility. We are proud to operate as an equal opportunity employer

Apply on martello.bamboohr.com About employer

More about this job

Responsibilities

The Technical Writer will own the creation and maintenance of customer-facing documentation and training materials for SaaS products. They will also lead the integration of generative AI into documentation workflows to improve efficiency and content quality.

Requirements

Candidates must have at least 5 years of experience in technical writing for B2B or enterprise software and hands-on proficiency with MadCap Flare. Demonstrated experience implementing generative AI tools in professional writing workflows is also required.

Skills

Technical writing
MadCap Flare
Generative AI
Instructional design
Content strategy
Information architecture
Video production
SaaS
Release notes
Documentation standards
Workflow automation
B2B software
User documentation
Troubleshooting guides
Style guide development

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
SaaS
MadCap Flare
Generative AI
Documentation
Training materials
Information architecture
Single-sourcing
HTML5
PDF
B2B
Enterprise software
Release notes
Instructional content
Video editing
Style guide
Workflow automation
Content reuse
User experience
Collaboration
IT
Security
Support tools
Chatbots
Search optimization

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Work requirements

Jobs in Canada