Jobs in Canada

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Added 13 mins ago
T
Sr. Business Systems Analyst (Credit Cards)
TD
Toronto, ON
- Full-time
This role requires a strong mix of business analysis, technical understanding, delivery ownership, and stakeholder management. The successful candidate will work closely with Product…
Added 13 mins ago
Technical Writer
Martello Technologies
ON · Kanata, Ontario
Martello is looking for a Technical Writer to own technical documentation and training for our SaaS products. You will maintain/extend our MadCap Flare doc sets and training materials, keep…
Added 13 mins ago
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Spécialiste Senior Systèmes Avioniques / Avionics Systems Senior Specialist
Airbus
Mirabel, QC
- Full-time
Added 13 mins ago
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Manager, Retail Store
Northwestel
Yellowknife, NT · Whitehorse, YT
- Full-time
Overall staff management including: recruitment, sales and product training, coaching and development, communication, performance accountabilities and appraisals.
Added 29 mins ago
T
Software Engineer II (Full Stack)
TD
Toronto, ON
- Full-time
Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
Added 29 mins ago
S
Sr. AI Product Owner
Sphera
ON · Simcoe, ON
- Full-time
Partner with the Senior AI Enablement Lead, who owns curriculum and delivery, and with AI CoE architects and Platform Engineering on technical dependencies and sequencing.
Added 29 mins ago
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Senior Financial Analyst – NA Ecommerce | Contract until July 2027
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 29 mins ago
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QA Student Intern
GSK
Mississauga, ON
- $31,980 to $79,950 CAD / year
- Full-time
Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health…
Added 43 mins ago
AC
Sr. Product Development Engineer - Mechanical Design For Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Position: Senior Product Development Engineer - Mechanical Design for Liquid Cooling
Added 58 mins ago
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Senior Business Analyst – Mobile Banking Team
Raise
Toronto, ON
- Full-time
Understanding of Current State: Understand current state from a business perspective and to a lesser degree, from a technical perspective. Operational impacts will be understood in…
Added 58 mins ago
D
Senior SDET / Quality Engineering Lead/Architect
Droisys
Brampton, ON
- Contract
…from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify…
Added 58 mins ago
N(
Senior Manager, Global Regulatory Affairs
NDI (Northern Digital Inc.)
Waterloo, ON
- Full-time
…lives. As Senior Manager, Global Regulatory Affairs, you will lead global regulatory strategy and execution for NDI’s product portfolio and broader product compliance. You will develop the…
Added 58 mins ago
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Manager, Strategy & Transformation
Beautifi
Vancouver, BC
- Full-time
…problems into well-defined, executable work. This role will lead cross-functional initiatives from problem definition through implementation and benefit…
Added 58 mins ago
R
Analyste métier senior – Équipe de banque mobile/ Senior Business Analyst – Mobile Banking Team
Raise
Montreal, QC
- Contract
…impacts opérationnels seront évalués en coordination avec le « Product Owner » et le responsable des opérations liées au parcours client (Journey Operations…
Added 58 mins ago
DS
Manufacturing Engineer
Dawn Staffing Solutions Inc
Toronto, ON
- Full-time
Develop, implement, and optimize injection molding processes to ensure consistent product quality and efficient production.
Added 58 mins ago
IS
Release Manager
Iris Software Inc.
Toronto, ON
- Contract
Location & Presence: Based in the Greater Toronto Area and able to commute onsite 3 days per week to the downtown Toronto office
Added 59 mins ago
Staff Mechanical Engineer
PVLabs
Burlington, ON
You are as interested in strengthening the engineering system as you are in solving the immediate technical problem. You establish clarity where requirements or ownership are ambiguous,…
Added 59 mins ago
Embedded Software Engineer
PVLabs
Burlington, ON
Lead design and code reviews, coach less experienced engineers and coordinate work across interfaces. Give program and technical leads credible estimates, raise risks early and bring…
Added 59 mins ago
Systems Requirements Engineer - Aerospace & Defence
PVLabs
Burlington, ON
Lead requirements reviews and support preliminary and critical design reviews, making gaps, maturity and technical risks visible.
Added 59 mins ago
R&I - Manager - Research & Innovation (Hot Pour)
Westerkirk
Toronto, ON
…over-the-counter products. The role combines people leadership with technical oversight of formulation, batching, filling, testing, documentation, and scale-up support. High level of…
Added 59 mins ago
M
Lead Workforce Scientist
McKesson
Mississauga, ON
- Full-time
Lead Workforce Scientist (P5) | Focus Area: Strategic Workforce Planning & Organizational Effectiveness
Added 59 mins ago
AF
Regional Sales Enablement Centre Manager
Armstrong Fluid Technology
Toronto, ON
- Full-time
We are looking for an experienced Regional Sales Enablement Centre Manager to lead and develop our regional sales enablement, application engineering, inside sales, and technical support…
Added 1 hour ago
BO
Data and Analytics Specialist
Bank of Canada
Ottawa, ON
- Full-time
Under the guidance of a Lead, you will develop, deliver, and maintain meaningful enhancements to dana and product lines, applying development best practices and creative approaches to meet…
Added 1 hour ago
BO
Application Development Lead - Artificial Intelligence
Bank of Canada
Ottawa, ON
- Temporary
As the AI Application Development Lead, you will provide hands-on technical leadership for the design, build, integration, and operationalization of AI-Enablement model for FMBO Application…
Added 1 hour ago
F
Parts Journeyperson (Chargehand)
Finning
Cranbrook, BC
- Full-time
Strong product knowledge and communication skills

Martello Technologies

Technical Writer

ON, Canada
Kanata, ON, K2K 0G7, Canada

Apply on martello.bamboohr.com About employer

Applications open in a new tab.

Job details

Working hours: 30–40 hours a week
Posting language: English
Posted: Nov 10, 2026

Original job description

Martello is looking for a Technical Writer to own technical documentation and training for our SaaS products. You will maintain/extend our MadCap Flare doc sets and training materials, keep it aligned with Mitel documentation standards, and build AI-assisted workflows that make documentation process faster, more consistent and easier to scale.

We’re looking for someone with experience developing and implementing AI-assisted workflows for drafting/updating/ reviewing/auditing technical content. You will assess readiness to implement workflows and recommend a plan to get us there, while continuing to build/maintain technical content using existing processes to keep pace with releases.

Working Arrangement

The documentation and training work in this role is 30–40 hours a week. We’re open to a contract, permanent position or other arrangement that works for both. If you bring skills beyond technical writing, such as marketing content, video or web, there’s room to build the role into a full-time position. Tell us more...

Key responsibilities

Plan, write, and maintain clear, accurate customer-facing documentation, including installation, configuration, user, and troubleshooting guides

Write and publish release notes for each release, including partner platform compatibility and changes to supported versions

Develop and update training materials for customers/partners with each release

Lead the introduction of generative AI into our documentation process by evaluating tools, defining workflows, and establishing guidelines, in collaboration with IT/Security, for how AI is used to draft, update, and review content.

Review and validate AI-assisted content for technical accuracy, completeness, and clarity, working closely with subject matter experts to ensure customers can trust what they read

Design and maintain the information architecture of our documentation, structuring content for reuse across help sites, in-product guidance, and AI-powered support tools such as chatbots and search

Create short how-to videos for common tasks, using AI tools where they improve speed or quality, such as for scripting/narration/editing
Develop and maintain a style guide and terminology standards that keep all content consistent with our voice
Partner with Product/Engineering/Support to stay ahead of product changes and identify documentation gaps
Track documentation effectiveness using customer feedback, support trends, and content usage data
As AI adoption grows, share best practices for effective, responsible use of AI in content creation with other teams
Manage Flare project health: topics, snippets, variables, conditions, TOCs, targets and output builds

Required qualifications

5+ yrs experience writing customer-facing technical documentation for B2B or enterprise software products

Hands-on MadCap Flare experience, including single-sourcing, snippets, variables, conditional text, multiple targets, and HTML5 and PDF outputs

Demonstrated experience using generative AI tools in a professional writing workflow, with examples of how they improved speed or quality while maintaining accuracy

A critical, detail-oriented approach to reviewing content, including identifying factual errors, gaps, and inconsistencies in AI-generated drafts

Ability to learn complex products quickly and explain them clearly to users with varying levels of technical knowledge

Experience designing or restructuring documentation sets, including content organization, navigation, and reuse.

Experience creating training materials or other instructional content

Proven ability to work independently with engineers, product managers, and support teams to gather information and drive content to completion

Experience producing short instructional or how-to videos
Excellent written English, with a strong command of style, tone, and terminology consistency
A portfolio or writing samples demonstrating clear, well-structured technical content

Nice to haves

Experience documenting Mitel or other unified communications, VoIP, network monitoring, or IT operations products

Experience preparing documentation for AI-powered support tools, such as chatbots or AI search

Experience introducing new tools or processes within a team/organization

Experience with AI video tools for screen capture/scripting/voice narration/editing, so videos can be updated quickly when the UI changes

Experience with docs-as-code practices (Git, Markdown, CI-based publishing) or with AI coding agents applied to documentation
Experience building reusable AI assets such as prompt libraries/custom instructions/style-guide skills/review checklists

Skills that could expand the role to full time

Creating digital media and marketing content, such as customer newsletters, promotional videos, brochures, slide decks and website content

Editing website content in WordPress

Coordinating vendor logistics for events, such as banners and promotional items
Other strengths you think would add value to Martello. We’d love to hear

About Martello

We provide modern workplace optimization solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience

Martello offers a positive, diverse, and supportive culture. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility. We are proud to operate as an equal opportunity employer

Apply on martello.bamboohr.com About employer

More about this job

Responsibilities

The Technical Writer will own the creation and maintenance of customer-facing documentation and training materials for SaaS products. They will also lead the integration of generative AI into documentation workflows to improve efficiency and content quality.

Requirements

Candidates must have at least 5 years of experience in technical writing for B2B or enterprise software and hands-on proficiency with MadCap Flare. Demonstrated experience implementing generative AI tools in professional writing workflows is also required.

Skills

Technical writing
MadCap Flare
Generative AI
Instructional design
Content strategy
Information architecture
Video production
SaaS
Release notes
Documentation standards
Workflow automation
B2B software
User documentation
Troubleshooting guides
Style guide development

Visa sponsorship

Not detected in the job text

Keywords

Technical Writer
SaaS
MadCap Flare
Generative AI
Documentation
Training materials
Information architecture
Single-sourcing
HTML5
PDF
B2B
Enterprise software
Release notes
Instructional content
Video editing
Style guide
Workflow automation
Content reuse
User experience
Collaboration
IT
Security
Support tools
Chatbots
Search optimization

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Jobs in Canada